eFax is an online fax service that lets individuals and businesses send and receive faxes via email, web, and mobile apps using cloud-based digital fax technology.
eFax is an online fax service based in Los Angeles, California, that allows individuals and businesses to send and receive faxes using email, a web portal, and mobile apps instead of traditional fax machines. Operated by Consensus (formerly part of j2 Global), eFax provides users with a dedicated fax number (local or toll‑free in many regions), cloud storage for fax documents, electronic signatures, and options to fax from common file formats like PDF, Word, and image files. It is used by professionals, small businesses, and larger enterprises as a paperless, compliant fax solution.
A charge from eFax on your bank or card statement usually indicates a subscription fee for one of their plans, which are typically billed monthly or annually and often fall in the range of about $16–$25 per month for standard individual plans, with higher pricing for corporate or high‑volume accounts. You may also see additional charges for usage beyond your monthly page allowance, international faxing, or optional add‑on services. eFax has historically offered free trial periods; if you signed up for a trial and did not cancel before it ended, it may automatically convert to a paid subscription and appear as a recurring charge. You might also see a small temporary authorization (often $0–$2) when adding or updating your payment method.
To verify or resolve questions about an eFax charge, first sign in to your account at efax.com and check the Billing or Account section for invoices, payment history, and current plan details. Compare the billing date and amount on your statement with the invoices listed in your eFax account; look for overage fees or international fax charges if the amount is higher than usual. If you don’t recognize the account or no longer use the service, contact eFax customer support via their help center at support.efax.com, where you can access live chat and region‑specific phone numbers, or submit a support request. For cancellations or refunds, eFax generally requires you to cancel through your online account or by contacting support directly; be sure to request a confirmation email and keep copies of any invoices and correspondence for your records.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to eFax.
Most eFax charges are for recurring subscription fees tied to your fax number and monthly page allowance. If you have an active eFax account—even if you haven’t sent or received any faxes recently—you’ll still be billed until you cancel the service. Log in at efax.com and go to the Billing or Account section to see your current plan, billing date, and recent invoices that match the charge on your statement.
What are the typical eFax subscription prices and common charge amounts?
For individual and small business users in the U.S., eFax plans commonly run in the approximate range of $16–$25 per month, depending on the plan, page limits, and whether you chose monthly or annual billing. You may also see one‑time or occasional charges for setup (on some older plans), extra pages beyond your monthly allowance, or international faxing. Larger business or corporate accounts can be billed at higher custom rates, often invoiced monthly or annually. Always check the current pricing on efax.com, as rates and currencies can vary by country and plan type.
Why is my eFax charge higher than usual this cycle?
An unusually high eFax charge is often due to overage fees for sending or receiving more pages than your plan includes, or for international fax transmissions that carry per‑page surcharges. In your eFax account, review your recent fax activity and compare it with your plan’s included pages and international rates. Your invoice or billing detail should break down any extra‑page or destination‑based charges that are added on top of your base subscription fee.
How do I cancel my eFax subscription so I stop getting billed?
To cancel, sign in at efax.com, go to your Account or Billing settings, and look for the option to close or cancel your account; follow the on‑screen steps until you receive a confirmation of cancellation. In some regions, eFax may direct you to contact customer support via live chat or phone to complete the cancellation, particularly for corporate or special plans. Make sure you keep the confirmation email or reference number, and note that you will typically retain service access until the end of your current billing period, with no partial refunds for unused days unless explicitly offered by eFax.
Why do I see a small eFax charge or $0–$2 pending transaction on my card?
eFax may place a small temporary authorization hold (often between $0 and $2) when you first sign up, start a trial, or update your payment information. This is used to validate that your card is active and can accept charges; it is not an actual fee. The authorization should drop off or disappear from your pending transactions automatically within a few business days, depending on your bank’s processing times.
I signed up for an eFax free trial—why did it turn into a paid charge?
When you sign up for an eFax free trial, you typically provide a payment method and agree that the account will convert to a paid subscription if you do not cancel before the trial period ends. On the first day after your trial expires, eFax will usually bill you for the first month (or the chosen billing term) at the standard plan rate. Check your original welcome or trial confirmation email for the trial end date, and review your eFax account billing history to confirm the transition from trial to paid service.
How can I request a refund or dispute an eFax charge I don’t recognize?
If you believe you were billed in error, first log into your eFax account (if you have access) to review invoices and confirm whether the charge matches your plan or usage. If the charge still seems incorrect or you don’t recognize the account at all, contact eFax customer support through support.efax.com via chat, web form, or listed phone numbers and provide the last 4 digits of the card, the charge date, and amount so they can locate the transaction. Refunds are handled on a case‑by‑case basis according to eFax’s refund policy, and unauthorized charges on your card should also be reported to your bank or card issuer for additional protection.
How do I contact eFax about a billing or account issue?
Visit the eFax help center at support.efax.com to access billing FAQs, live chat, and region‑specific phone numbers for customer service. Once there, you can open a support ticket, start a chat, or call the appropriate number for your country and plan type. Having your eFax number, account email address, and details of the charge (amount, date, and the descriptor shown on your statement, such as “EFAX” or “J2 EFAX”) will help support quickly locate your account and resolve your issue.