Efun Company Limited

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Efun Company Limited is a Hong Kong–based mobile game publisher and operator that runs the Efun game platform, publishing and operating online and mobile games across multiple regions and handling associated in‑game payments.

Hong Kong, Hong Kong
efunen.com

About Efun Company Limited

Efun Company Limited is a Hong Kong–based mobile game publisher and operator that focuses on online and mobile games for Android and iOS. Through its Efun game platform and regional publishing arms, the company localizes, distributes, and operates free‑to‑play titles in markets across Asia, North America, and Europe. Efun manages the live operations of its games, including events, updates, customer service, and in‑game purchasing systems that support credit/debit cards, digital wallets, and app‑store billing (Google Play, Apple App Store, etc.). More information about their games and services is available at efunen.com.

A charge from “EFUN COMPANY LIMITED,” “EFUNEN,” or similar wording on your bank or card statement typically relates to in‑game purchases made within one of Efun’s mobile or online games. These may include one‑time purchases of virtual currency, item packs, season passes, or starter bundles, as well as recurring subscriptions such as VIP memberships or battle passes where available. You might also see low‑value temporary authorization holds when you first add a card or when the payment processor verifies your payment method; these usually drop off within a few business days. Charges can also result from purchases made through linked app‑store accounts (e.g., a child using a parent’s device or shared account).

If you don’t recognize a charge from Efun Company Limited, first check your mobile devices and app‑store accounts (Google Play, Apple ID, etc.) for recent in‑game purchases, order emails, or receipts associated with your account. Verify whether family members or anyone with access to your device or account may have made purchases. For billing questions, refunds, or to dispute unauthorized activity, you can visit the support or “Contact Us” section on efunen.com or submit a ticket through the in‑game support center, providing transaction date, amount, last four digits of the card, and your player ID. It’s also a good idea to review parental controls, password protections, and purchase restrictions on your app‑store accounts to prevent unintentional or repeated charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Efun Company Limited.

  1. EFUN\NO.28 LONGKOU\HONG KONG\. HKGHKG

Frequently Asked Questions

What types of purchases from Efun Company Limited can appear on my bank or card statement?

Most Efun Company Limited charges come from in‑game purchases in their mobile or online titles, such as virtual currency, item bundles, cosmetic skins, or time‑limited event packs. Some games also offer recurring subscriptions (e.g., VIP memberships, monthly pass rewards, or battle passes) that renew automatically each billing period until cancelled. These transactions may be processed directly by Efun or via your app store (Google Play, Apple App Store), but the descriptor on your statement can still reference Efun or EFUNEN.

What are common charge amounts for Efun in‑game purchases or subscriptions?

Efun’s in‑game purchase prices typically follow tiered packages, often ranging from about US$0.99–$4.99 for small currency packs up to US$49.99 or US$99.99 for large bundles or premium packs, though exact pricing can vary by game and region. Some games offer monthly or seasonal passes usually in the US$4.99–$19.99 range that renew automatically. Your bank statement might show multiple small to medium transactions on the same day if several purchases were made in quick succession.

Why do I see a small Efun charge or a $0–$1 authorization on my account?

Efun or its payment processors may place a small temporary authorization hold (often $0, $1, or a similarly low amount) when you first add or update a payment method, or when verifying your card for an in‑game purchase. This is not a true charge and should disappear or be reversed automatically within a few business days, depending on your bank. If the hold remains on your account as a posted transaction, contact your bank or Efun support with a screenshot of the entry.

How do I cancel a recurring Efun subscription, VIP membership, or monthly pass?

If you subscribed through an app store, you must cancel directly in that store: on iOS via Settings > Apple ID > Subscriptions, and on Android via Google Play > Payments & subscriptions > Subscriptions, then locate the Efun game and cancel. If you subscribed through an Efun account or website, log in to the game or the relevant Efun portal, go to the account or billing section, and turn off auto‑renew. After cancellation, you typically retain benefits until the end of the current paid period, and you won’t be billed again unless you reactivate.

How can I request a refund for an Efun Company Limited charge I did not intend to make?

Refund eligibility depends on where the purchase was made. For purchases made via Apple’s App Store or Google Play, you usually need to request a refund through the store’s own refund process, using your purchase history and order number. For payments processed directly by Efun (for example, via their own web payment portal), contact Efun support through efunen.com or the in‑game support center with your player ID, transaction time, amount, and payment method; they’ll review whether a refund or partial compensation is possible under their policy. Unauthorized or fraudulent charges should also be reported immediately to your bank or card issuer.

How do I contact Efun Company Limited about a charge I don’t recognize?

You can reach Efun by using the support or “Contact Us” section on efunen.com, or by opening the relevant game and submitting a ticket through the in‑game customer support/help menu. When contacting them, include your in‑game name and player ID, screenshots of the bank or card statement showing the charge, the approximate time and date of the transaction, and the country/region of your account. Providing detailed information helps them quickly locate your payment record and clarify what the charge was for.

Why am I still being charged by Efun after deleting the game from my device?

Deleting an Efun game from your phone or tablet does not automatically cancel any active subscriptions or ongoing monthly passes associated with your account. If you previously enabled a recurring purchase (such as a VIP membership or monthly card), it will continue to renew until you cancel it through your app store or Efun account billing settings. Revisit your Apple ID or Google Play subscription list (or the Efun billing portal, if used) and confirm that auto‑renew has been turned off for the game.

Can someone else’s in‑game activity cause Efun charges on my card or account?

Yes. If your device, app‑store account, or Efun account is shared with family members or others—especially children—they may be able to make in‑game purchases that are billed to your stored payment method. Additionally, if your account credentials or card details are compromised, unauthorized users could complete purchases in Efun games. To prevent this, enable password or biometric verification for purchases, set up parental controls, restrict in‑app purchases in your device settings, and contact both Efun support and your bank immediately if you suspect unauthorized use.

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