Escape Portal

Gaming95% confidence

Escape Portal is a family-operated esports and gaming lounge offering high-spec PCs, next‑gen consoles, tournaments, and community gaming events in a safe, social environment.

Cannington, Western Australia, Australia
escapeportal.com.au

About Escape Portal

Escape Portal is a family‑run esports and gaming lounge based in Cannington, Western Australia. They provide high‑performance gaming PCs, next‑generation consoles, comfortable play stations, and a supervised, social environment for casual and competitive gamers of all ages. In addition to walk‑in gaming sessions, Escape Portal hosts tournaments, birthday parties, private events, school/holiday programs, and community gaming nights designed to be inclusive and family‑friendly.

A charge from ESCAPE PORTAL, ESCAPEPORTAL.COM.AU, or similar wording on your bank statement is usually related to in‑store gaming time, tournament entry fees, event bookings, or the purchase of snacks, drinks, or merch at the venue. You may also see a charge for pre‑paid packages (such as party deposits, group bookings, or session passes), or for recurring memberships if you’ve signed up for a regular play program. In some cases, a small temporary authorization may appear when you first pay at the venue or online to verify your card, especially for bookings made through their website.

If you’re unsure about a charge, start by checking recent visits to Escape Portal, any online bookings you’ve made at escapeportal.com.au, and email confirmations for events, tournaments, or party reservations. Compare the statement date and amount with your receipts or booking confirmations; these are usually sent to the email address used at the time of purchase. To resolve questions, use the contact details on escapeportal.com.au or message them via their official social media pages, providing the last 4 digits of your card, the exact amount, and the transaction date (but never your full card number). For billing issues, they can typically confirm what was purchased, help with duplicate or incorrect charges, adjust or cancel future bookings, and advise on any applicable refund or credit options.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Escape Portal.

  1. ESCAPE PORTAL CANNINGTON AU
  2. ESCAPE PORTAL CANNINGTON AUS

Frequently Asked Questions

Why was I charged by Escape Portal when I only made a booking deposit?

Escape Portal may charge a partial or full deposit at the time you reserve a party, tournament slot, or private hire session. This amount is typically deducted from your final bill on the day of the event. If you cancelled or changed your booking, whether the deposit is refundable will depend on their current cancellation policy and how close to the event you cancelled. Check your booking confirmation email for the deposit terms or contact them through escapeportal.com.au with your booking reference.

What types of charges can I expect from Escape Portal and in what amounts?

Common charges from Escape Portal include hourly or session‑based gaming fees, tournament entry fees, party or event packages, and purchases from their snack bar or merch. The total on your statement may reflect a combined bill for multiple players or sessions settled on a single card. Pricing and promotions can change, so the best way to confirm the exact amount is to compare your bank transaction with the in‑store receipt or the pricing listed on escapeportal.com.au for the date you visited. If the amount doesn’t match what you expect, contact them with the transaction date and total for clarification.

Does Escape Portal offer memberships or recurring billing, and how do I cancel?

Escape Portal may offer ongoing membership or play‑pass options that provide discounted session rates or regular access for frequent visitors. If you’ve opted into a membership, charges may appear on a recurring weekly or monthly basis under ESCAPE PORTAL or ESCAPEPORTAL.COM.AU. To cancel or pause a membership, log in to any online account you created with them (if available) and check your membership settings, or reach out directly via the contact form or details on their website. Provide your full name, the email used for signup, and your preferred cancellation date so they can stop future renewals.

Why do I see a small or duplicate Escape Portal charge on my statement?

A small temporary charge or duplicate‑looking entry can be an authorization hold used by Escape Portal’s payment processor to verify your card, particularly for online bookings or contactless in‑store payments. These authorization holds typically drop off automatically within a few business days and are not actually collected funds. If a pending amount later disappears or is replaced by a single final charge, this is normal. If two completed charges remain for the same visit and amount, contact Escape Portal with screenshots of the transactions so they can investigate and, if appropriate, arrange a reversal or refund.

How can I request a refund or dispute an Escape Portal charge?

Start by contacting Escape Portal directly before going through your bank, as they can usually identify the transaction and resolve most issues quickly. Use the contact details at escapeportal.com.au or message them on their official social channels, including the date, exact amount, and the name on the booking or receipt. Explain whether the issue relates to a billing error, double charge, cancelled booking, or service concern; they will advise if you’re eligible for a refund, credit, or reschedule under their current policies. If you cannot reach a resolution, you can then speak with your bank about formally disputing the charge.

I don’t remember visiting Escape Portal, but my child does—could the charge be from them?

Yes, many Escape Portal transactions are made by teens or children whose parents or guardians pay using their cards. The charge may come from a casual gaming session, a school holiday program, a birthday party contribution, or a tournament entry paid for at the venue. Ask your child or anyone who uses your card if they visited the lounge or attended an event there around the transaction date. If you still can’t identify the purchase, contact Escape Portal with the details so they can confirm who made the booking or transaction.

How can I get a copy of my receipt or invoice from Escape Portal?

If you booked online, Escape Portal typically emails a confirmation and receipt to the address you used during checkout; check your inbox and spam folder for messages from escapeportal.com.au. For in‑store purchases, you may request a tax invoice or duplicate receipt by contacting them through their website, providing the transaction date, approximate time, amount, and the last 4 digits of your card. They can usually look up the payment in their system and email you a copy for your records. Having any booking reference or event name will help them locate it faster.

Why is my Escape Portal charge showing as an international or online transaction when it’s in Western Australia?

Although Escape Portal is located in Cannington, WA, their payment processor or booking system may be registered or routed through an online gateway, which can cause the charge to appear as an e‑commerce or international transaction on some bank statements. The merchant descriptor may display their website (ESCAPEPORTAL.COM.AU) rather than the physical address, which is normal for card‑not‑present or online bookings. If the amount and date line up with a visit or booking you recognise, it is likely a legitimate charge. If anything seems incorrect, contact both Escape Portal and your bank for verification.

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