PlayStation Network

Gaming98% confidence

PlayStation Network is Sony Interactive Entertainment’s online gaming and digital media service, used for purchasing games and subscriptions, online multiplayer, and digital entertainment on PlayStation consoles and related devices.

San Mateo, CA
playstation.com
Owned by Sony Group Corporation

About PlayStation Network

PlayStation Network (often shown as “PlayStation Network,” “PSN,” “Sony Interactive,” “SIE,” or “PS Store” on statements) is Sony Interactive Entertainment’s online gaming and digital media service. Through PSN, users can purchase digital games, downloadable content (DLC), in‑game currency, movies, and subscriptions such as PlayStation Plus for online multiplayer and cloud features. PSN is used on PlayStation 4, PlayStation 5, and some legacy devices, and is operated by Sony Interactive Entertainment LLC, headquartered in San Mateo, California. Purchases are typically made through the PlayStation Store on a console, the PlayStation mobile app, or at store.playstation.com.

A PlayStation Network charge may appear on your bank or card statement for several reasons. Common causes include buying digital games or add‑ons, topping up your PSN wallet, subscribing to PlayStation Plus (Essential, Extra, or Premium), renewing an existing subscription, or pre‑ordering a title. You may also see temporary authorization holds when you add a new card, attempt a purchase, or start a free trial; these small or duplicate-looking amounts usually fall off within a few business days. Recurring monthly or annual charges typically relate to PlayStation Plus or other subscriptions you’ve set to auto‑renew.

To verify a PlayStation Network charge, first sign in to your PlayStation account at playstation.com or via your console, then check Transaction History or Payment Management to match the amount and date with your bank statement. Also review Subscriptions to see any active or recently renewed services, and check Family Management if children or other family members can make purchases on your account. If you still don’t recognize the charge, visit support.playstation.com for live chat or help articles, or contact PlayStation Support using the regional phone or chat options listed there. For suspected unauthorized purchases, change your password, enable two‑factor authentication, and contact both PlayStation Support and your bank or card issuer promptly.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PlayStation Network.

  1. PlayStation Network LONDON GB
  2. PlayStation Network London GB
  3. PlayStation Network Sony PSN GB

Frequently Asked Questions

Why did I get a PlayStation Network charge this month when I didn’t buy a new game?

The most common reason for an unexpected PSN charge is an auto‑renewing subscription such as PlayStation Plus. PlayStation Plus renews monthly, quarterly, or annually depending on what you selected, and it is billed at the start of each new period. To confirm, sign in to your account at playstation.com > Subscriptions and check the renewal date and price. If you’d like to stop future charges, turn off Auto‑Renew there.

What are the current PlayStation Plus subscription prices and tiers?

In the U.S., PlayStation Plus currently has three main tiers: Essential (around $9.99/month, $24.99/3 months, or $79.99/year), Extra (around $13.99/month, $39.99/3 months, or $134.99/year), and Premium/Deluxe (around $17.99/month, $49.99/3 months, or $159.99/year). Taxes may apply and prices can vary by region or promotional offer. Your statement will often show a rounded amount close to these prices under a PlayStation or Sony descriptor. You can see your exact plan and price in Account Management under Services or Subscriptions.

Why do I see a small $0–$2 PlayStation or Sony charge or a pending amount that later disappears?

PlayStation Network may place a small authorization hold when you add or update a payment method, attempt a purchase, or verify your card. These are not actual charges and are used only to confirm that your card is valid. They typically disappear or drop off your statement within a few business days, depending on your bank. If a small amount remains posted beyond a week, contact your bank and review your PSN transaction history to confirm whether it converted into a real purchase.

How do I cancel or turn off auto‑renew for PlayStation Plus to avoid future charges?

To cancel PlayStation Plus auto‑renew, sign in on your PS4/PS5 or at playstation.com, go to Settings or Account Management, then Subscriptions or Services. Select your PlayStation Plus membership and choose “Turn Off Auto‑Renew” or “Cancel Subscription.” You’ll retain access to benefits until the end of the current paid period, but you won’t be charged again. Make sure to complete this at least 24 hours before the next renewal date to avoid another cycle being billed.

How can I request a refund for a PlayStation Network purchase or subscription charge I didn’t mean to make?

Sony offers limited refunds on PSN purchases such as games, add‑ons, and subscriptions if requested within a specific time frame, usually 14 days from purchase and if content has not been streamed or downloaded (policies can vary by region). To request a refund, visit support.playstation.com and use the “Request a refund” or “Refund Assistant” tool, which will guide you through eligibility and contact options. Have your PSN ID, the transaction date, and exact amount ready. Refunds, when approved, are typically issued to your original payment method or your PSN wallet.

Why does my PlayStation Network charge not match the game’s listed price?

Differences between the listed price and your statement amount are often due to sales tax, currency conversion, or regional pricing. Some bundles also include additional content, passes, or in‑game currency that increases the total. Check your Transaction History on PSN to see a line‑item breakdown and verify whether you purchased a bundle, DLC, or add‑ons. If the total still looks incorrect, contact PlayStation Support with a screenshot of the transaction and your bank statement entry.

Could this PlayStation Network charge be from a child or family member using my account?

Yes, family members—especially children with access to your console—can make purchases if parental controls or spending limits are not enabled. Check Family Management and Transaction History on your PSN account to see which user made each purchase. You can set spending limits, require password or PIN entry for purchases, or disable purchases entirely to prevent future unapproved charges. For large or clearly accidental purchases, reach out to PlayStation Support as soon as possible to discuss options.

What should I do if I suspect my PlayStation account or card was used fraudulently?

If you don’t recognize a PSN charge and no one in your household made it, first change your PSN password and enable two‑factor authentication immediately. Then review your Transaction History to identify all unknown purchases and remove any saved payment methods. Contact PlayStation Support via support.playstation.com to report the issue, and also notify your bank or card issuer to dispute unauthorized charges and block further transactions. Acting quickly reduces the risk of additional fraudulent activity.

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