Electronic Arts

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Electronic Arts is a global video game company that develops, publishes, and distributes games and online services for consoles, PCs, and mobile devices, including titles sold and managed through its former Origin platform and current EA app.

Redwood City, California, USA
ea.com

About Electronic Arts

Electronic Arts (EA) is a global video game publisher and developer based in Redwood City, California. Through ea.com, the EA app on PC, console storefronts, and mobile app stores, EA offers popular franchises like EA SPORTS FC (formerly FIFA), Madden NFL, Apex Legends, Battlefield, The Sims, Need for Speed, and many others. EA sells full games, downloadable content (DLC), in‑game currency, and access to subscription services such as EA Play and EA Play Pro.

An EA charge may appear on your bank or card statement for several reasons. Common examples include buying a full game on PC via the EA app (formerly Origin), purchasing in‑game currency (such as FC Points, Apex Coins, or SimPoints), subscribing to EA Play or EA Play Pro, or renewing an existing subscription. You may also see EA charges tied to purchases made on consoles (PlayStation, Xbox, Nintendo) or on third‑party platforms (like Steam), where EA is listed as the merchant, as well as temporary authorization holds when you add or update a payment method. Recurring monthly or yearly amounts often relate to EA Play subscriptions, free trials that converted to paid, or automatic renewal of a game subscription.

To verify an EA charge, first sign in to your EA account at ea.com or open the EA app and check your Order History or Billing section for recent purchases and subscriptions. If the charge came via a console or another platform, review your transaction history there (e.g., PlayStation Store, Microsoft Store, Steam, Nintendo eShop, Apple App Store, Google Play). If you still can’t identify the charge, visit help.ea.com to contact EA Help via chat or email, or use the “Contact Us” option for your game; have the last four digits of your card, charge amount, and date ready. Many billing issues—such as accidental purchases, duplicate charges, unwanted renewals, or trial conversions—can be resolved by cancelling auto‑renew, adjusting your EA Play subscription, or requesting a refund through EA or the original store where you made the purchase, subject to their refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Electronic Arts.

  1. EA *ORIGIN.COM help.ea.com CHE

Frequently Asked Questions

What are common Electronic Arts (EA) amounts I might see on my bank statement?

Common EA charges include EA Play subscriptions (often around $4.99/month or $29.99/year for EA Play, and about $14.99/month or $99.99/year for EA Play Pro on PC, where available—actual prices vary by region and platform), full game purchases (typically standard retail prices like $59.99 or $69.99), and smaller amounts for in‑game currency (such as $4.99, $9.99, $19.99, or $49.99). You may also see irregular prices for discounted games, sales, or regional currency conversions. Check your EA account or platform store order history to match the exact amount and date to a specific purchase.

Why am I being billed monthly or annually by EA when I only remember signing up once?

EA offers subscription services such as EA Play and EA Play Pro, which renew automatically each billing period until cancelled. If you selected a monthly or annual plan, your card or payment method will be charged at the start of each new term unless you turn off auto‑renew in your EA account, console account (PlayStation or Xbox), or the platform where you subscribed (such as Steam). Free trials and discounted intro offers can also roll into paid recurring plans if not cancelled before the trial ends.

How do I cancel or turn off auto‑renew for EA Play or EA Play Pro?

If you subscribed through the EA app or ea.com, sign in to your EA account, go to Billing or Subscriptions, select EA Play/EA Play Pro, and choose the option to cancel or disable automatic renewal; your access continues until the end of the current billing period. If you signed up on a console or another store—such as PlayStation Store, Microsoft Store (Xbox), Steam, or a mobile app store—you must cancel directly through that platform’s account/subscription settings. Cancelling stops future charges but doesn’t usually generate a partial refund for remaining time, unless local laws or a specific promotion allow it.

How can I request a refund for an EA game or in‑game purchase?

Refunds depend on where you bought the content. For eligible EA PC purchases made through the EA app or Origin, EA’s “Great Game Guarantee” may allow you to request a refund within a limited time after purchase or first launch; go to help.ea.com, sign in, and select “Request a Refund” if your game qualifies. Purchases made through PlayStation, Xbox, Nintendo, Steam, Apple App Store, Google Play, or other storefronts follow that store’s own refund policy—you’ll need to request a refund directly from that platform. In‑game currency and consumable content are often non‑refundable once used, so contact support as soon as possible if a purchase was made by mistake.

Why do I see a small $1 or low‑value Electronic Arts charge that later disappears?

EA, like many online services, may place a small temporary authorization hold (often around $1 or the equivalent in your local currency) to verify that your card or payment method is valid. This is not a finalized charge and should automatically drop off or be reversed within a few business days, depending on your bank. You might see this when you first add a card, update payment details, or start a trial. If the pending amount remains for an extended period, contact your bank for clarification and check your EA order history to confirm there are no completed purchases you don’t recognize.

Why am I seeing EA charges when I play on PlayStation, Xbox, Nintendo, or Steam?

Even when you purchase through a console or third‑party store, EA may appear in the transaction description because it is the publisher of the content. For example, buying EA SPORTS FC Points on PlayStation or Apex Coins on Xbox can show as an EA or EA SPORTS charge, sometimes alongside the platform name. Review your purchase history under your console or Steam account settings to see the exact item (such as in‑game currency packs, DLC, or subscription time) that corresponds to the charge.

What should I do if I don’t recognize an EA charge or suspect unauthorized purchases?

First, check all EA accounts and connected platform accounts in your household (including children’s accounts) to see if someone made a game or in‑game purchase, used saved payment details, or subscribed to EA Play. If no one recognizes the charge, immediately change your EA account password, enable two‑factor authentication, and review login history where available. Then visit help.ea.com and use the Contact Us option to reach EA Help with details about the transaction; also contact your bank or card issuer to dispute any confirmed unauthorized charges and to prevent further activity.

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