El Jannah

Fast Food90% confidence

El Jannah is an Australian quick-service restaurant chain known for its charcoal chicken, Lebanese-style cuisine, and garlic sauce.

Sydney, NSW, Australia
eljannah.com.au

About El Jannah

El Jannah is an Australian fast-food and quick-service restaurant chain that specialises in charcoal chicken, Lebanese-style street food, and their signature garlic sauce (toum). Founded in Western Sydney, they have expanded across Sydney and other parts of NSW and ACT with dine-in, takeaway, and online ordering options. Typical menu items include charcoal chicken, chicken burgers and rolls, shawarma-style wraps, falafel, salads, chips, and family meal packs, plus sauces and sides. Many locations accept major debit/credit cards, mobile wallets (Apple Pay/Google Pay), and sometimes online payment through delivery partners.

An El Jannah charge usually appears on your bank or card statement when you purchase food in-store, order online via eljannah.com.au (or the El Jannah app, if available), or place an order through a delivery partner like Uber Eats, DoorDash, or Menulog. Amounts commonly correspond to a single meal (often around AU$15–$30), shared or family packs (often around AU$30–$70), or larger catering-style orders which may be higher. In some cases, you may see a small “pending” card authorisation if a store pre-authorises your card, if you saved a card for faster checkout in an ordering platform, or if a delivery service ran a temporary hold when you placed your order. These authorisations usually drop off automatically once the final transaction is processed.

If you’re unsure about an El Jannah charge, first check your recent receipts, email order confirmations, or order history in any delivery apps you use, and compare the exact date and amount. Remember that the descriptor on your statement may appear as “EL JANNAH”, “EL JANNAH [SUBURB]”, or similar, depending on the location or ordering partner. To resolve questions, you can contact the specific restaurant location (phone details are listed on eljannah.com.au under “Locations”) or use the contact form on their website for general enquiries. For billing issues like duplicate charges or incorrect amounts, your best approach is to contact the store you visited or the delivery platform you ordered through, and if a problem can’t be resolved, you can also speak with your bank or card provider about disputing the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to El Jannah.

  1. WWW.ELJANNAH.COM.AU +61180049183 AU

Frequently Asked Questions

Why do I see an El Jannah charge on my bank statement when I don’t remember eating there?

El Jannah charges usually come from in-store purchases, online orders via eljannah.com.au, or orders placed through delivery apps such as Uber Eats, DoorDash, or Menulog. Check whether a family member or someone with access to your card might have ordered food, and review your email inbox and delivery app order history for a matching order on the same date and amount. The statement descriptor may include the store’s suburb (for example, “EL JANNAH LIVERPOOL” or “EL JANNAH BANKSTOWN”), which can help you identify which location was used.

What are typical El Jannah charge amounts?

Common El Jannah transactions often range from about AU$15–$30 for an individual meal (such as a quarter or half chicken meal, burger combo, or wrap with chips and drink). Family meals, whole chicken packs, and larger group orders are typically in the AU$30–$70+ range depending on size and extras. If you ordered via a delivery platform, the total may also include delivery fees, service fees, and tips, which can make the charge higher than in-store prices.

Why do I see a small or duplicate El Jannah charge that is still pending?

Some payment processors or delivery services place a temporary authorisation hold on your card to verify funds, which may appear as a small or duplicate ‘pending’ El Jannah charge. This is common if you place an online order, save a payment method, or modify your order shortly after placing it. These pending amounts are not final charges and usually disappear or adjust to the final total within a few business days. If a pending hold does not drop off after 5–7 days, contact your bank or the relevant delivery platform for assistance.

Does El Jannah have subscriptions or recurring charges?

El Jannah itself does not operate a meal subscription or recurring billing service; each visit or order is usually a one-time charge. If you’re seeing repeated El Jannah-related charges, it’s more likely that someone in your household is ordering regularly, or that a delivery service is being used for multiple separate orders. Review your email confirmations and delivery app histories to confirm whether the charges correspond to individual orders. If you still suspect unauthorized use, contact your bank immediately to block the card and investigate.

How can I get a receipt or invoice for my El Jannah purchase?

For in-store purchases, the receipt is usually printed at the counter at the time of payment; if you’ve lost it, you can visit or call the specific store with the approximate date, time, and amount to see if they can reprint or confirm the transaction. For online or delivery orders, check your email for an order confirmation or your order history within the delivery app, where invoices are often available for download. If you need a tax invoice or proof of purchase for business purposes, you can also reach out via the contact form on eljannah.com.au with the transaction details.

How do I resolve an incorrect or duplicate El Jannah charge?

Start by confirming the exact charge amount and date against your receipts, email confirmations, or app orders to ensure it isn’t a separate legitimate purchase. If you believe you were charged incorrectly in-store (wrong amount or duplicate transaction), contact the specific El Jannah location you visited; store contact numbers are listed on eljannah.com.au under “Locations”. For orders placed through a delivery service, use that platform’s help or support section to report incorrect or duplicate charges, as they handle billing on El Jannah’s behalf. If the issue is not resolved, you can escalate to your bank or card issuer and request a dispute or chargeback investigation.

How can I contact El Jannah about a payment or charge issue?

Go to eljannah.com.au and select the “Locations” page to find the store you visited and its phone number; calling the store directly is usually the fastest way to sort out in-store payment questions. For general enquiries, feedback, or if you’re unsure which store processed the charge, use the contact/enquiry form on the website with as much detail as possible (date, approximate time, amount, and last four digits of your card). For issues involving Uber Eats, DoorDash, Menulog, or another delivery partner, you should contact that platform’s customer support first, since they manage the actual transaction and refunds.

Can I get a refund or adjustment for my El Jannah order if something went wrong?

Refunds or adjustments are handled case by case and depend on whether the order was placed in-store or via a delivery partner. If you experienced an issue with food quality, missing items, or incorrect charges in-store, contact the restaurant location as soon as possible with your receipt so they can review and, where appropriate, offer a replacement or refund. For delivery orders, most platforms require you to report problems through their app within a set timeframe; they may issue credits or partial refunds according to their policies. Your bank or card issuer may also assist if you cannot resolve a clear billing error directly with the merchant or delivery service.

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