ElevenLabs

Software96% confidence

ElevenLabs is an AI audio technology company that provides tools for text-to-speech, voice cloning, and other generative audio applications via the web and APIs.

New York, NY
elevenlabs.io

About ElevenLabs

ElevenLabs is an AI audio technology company based in New York, NY, specializing in advanced text‑to‑speech, voice cloning, and generative audio tools. Through its web platform at elevenlabs.io and developer APIs, users can create natural‑sounding speech, generate character voices, clone their own voice (where permitted), and build voice-enabled products and content. ElevenLabs serves a wide range of customers, including individual creators, YouTubers, podcasters, game studios, publishers, and software companies integrating AI voice into their apps.

A charge from ElevenLabs may appear on your bank or card statement when you sign up for a paid subscription plan, purchase additional usage credits, or upgrade from the free tier. Common scenarios include monthly or yearly subscription renewals, API usage charges, or one-time top‑ups if you exceed your included monthly usage. You might also see a small temporary authorization (often a low dollar or near‑zero amount) when you first add or update a payment method. If you tested a paid plan or upgraded from a free trial, the first paid billing period usually starts automatically at the end of the trial unless you cancel in advance.

If you’re unsure about an ElevenLabs charge, first log into your account at elevenlabs.io using the email address linked to your payment method and check the Billing or Subscription section for invoices and usage details. Look for emails from ElevenLabs about plan upgrades, trial activations, or API key usage, as these often include links to receipts. If you still have questions, you can contact ElevenLabs support through the Help/Support section on their website or by using the contact options given on your invoice or payment confirmation email. For faster resolution, have the last four digits of your card, the exact charge amount and date, and any invoice or account ID ready; in many cases, unexplained charges are tied to a forgotten subscription, a team account you’re part of, or a second account registered under a work email.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ElevenLabs.

  1. ELEVENLABS.IO +19177203691 US

Frequently Asked Questions

What types of subscriptions does ElevenLabs offer and how much do they cost?

ElevenLabs offers a free tier as well as several paid plans typically including Starter, Creator, Independent Publisher, Growing Business, and Enterprise options. Paid subscriptions are billed monthly or annually and differ by included character/usage limits, commercial rights, and team or project features. Prices and inclusions can change over time, so check the current details on elevenlabs.io/pricing if you’re trying to match a specific amount on your statement.

Why do I see a recurring monthly ElevenLabs charge on my card?

This usually means you are subscribed to one of ElevenLabs’ paid plans and it is renewing automatically each billing cycle. Charges typically process on the same calendar day each month (or year, for annual plans) based on when you first upgraded from the free tier or activated a trial that converted to paid. You can confirm your active plan and next billing date in your ElevenLabs account under Billing or Subscription.

How do I cancel or downgrade my ElevenLabs subscription to stop future charges?

Log into your account at elevenlabs.io, go to the Billing or Subscription section, and select the option to cancel, downgrade, or switch back to the free plan. Once you confirm cancellation, your subscription will remain active until the end of the current billing period, and you won’t be billed again unless you re-upgrade. Be sure to complete the cancellation before your renewal date, as ElevenLabs generally does not retroactively refund already-processed renewal payments.

Why am I seeing a small ElevenLabs charge or temporary authorization (like $0–$5)?

ElevenLabs may place a small temporary authorization on your card when you first add a payment method, start a trial that requires a card, or update billing details. This is a standard payment verification step handled by their payment processor (often through providers like Stripe or similar) and is not an actual purchase. These authorizations typically disappear or convert to a final charge within a few business days, and if no paid plan is activated, they should fall off your statement automatically.

Can ElevenLabs charge me for usage beyond my subscription plan?

Depending on your plan settings, you may incur additional usage charges if you exceed the included character or generation limits, especially when using the API at higher volumes. These overage or top‑up charges may appear as separate line items from your base subscription amount and can vary month to month. You can review your usage and billing history in your ElevenLabs dashboard and adjust your plan or usage alerts if you want to avoid variable charges.

How do I request a refund or dispute an unexpected ElevenLabs charge?

If you believe you were charged in error, first check your ElevenLabs account for active subscriptions, trials, and usage history, then review any invoices linked to the charge. If it still looks incorrect, contact ElevenLabs support via the Help/Support section on elevenlabs.io or by replying to the billing or receipt email you received, providing the charge date, amount, and the last four digits of the card used. Refunds are handled on a case‑by‑case basis and may be limited for renewals or charges that align with your plan’s terms of service.

I don’t recognize the ElevenLabs charge—could it be from a team, company, or shared account?

Yes, ElevenLabs is often used by teams, agencies, and companies, so the charge may be tied to a shared or business account rather than a personal one. Check with your workplace, content team, or anyone who might have access to your card for AI audio tools, and ask them to log into their ElevenLabs account and review the Billing section. If you still cannot identify the account, ElevenLabs support can usually help locate it if you provide the exact charge amount, date, and card details (last four digits only).

What billing descriptors or names might ElevenLabs charges appear under on my statement?

ElevenLabs charges typically include wording such as "ELEVENLABS," "ELEVENLABS.IO," or similar variations, and may also reference their payment processor (for example, appearing as a charge through providers like Stripe). On some statements, you may see a combination like "*ELEVENLABS" along with the company’s city (New York, NY) or a short product description. If the descriptor includes these terms and the amount matches one of your plan tiers or invoices, it is likely related to your ElevenLabs account.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare ElevenLabs

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you