Ella & Eden

Personal Care90% confidence

Ella & Eden is a beauty and personal care brand that sells USDA-certified organic oils and plant-based skincare and wellness products, primarily online.

Wilmington, DE, United States
ellaandeden.com
Owned by Shirki Direct Inc.

About Ella & Eden

Ella & Eden is a clean beauty and wellness brand focused on simple, plant-based personal care. The company offers a curated line of USDA-certified organic carrier oils, essential oils, hydrosols (like rose water), serums, and related wellness products designed for skin, hair, and self-care routines. Their positioning emphasizes purity, minimal ingredients, and transparency, appealing to customers looking for natural, minimally processed alternatives to conventional beauty products.

A charge from Ella & Eden on your card statement typically comes from purchasing products through their official website, their storefronts on major online marketplaces (such as Amazon or TikTok Shop), or other supported e-commerce channels. Because the descriptor starts with “SP”, it likely originated from a Shopify-powered online transaction, with the merchant name appearing as “Ella Eden” and the business registered out of Wilmington, Delaware. Most charges will be one-time product purchases, but you may also see repeat charges if you placed multiple orders over time or opted into any promotional bundles or scheduled re-orders if offered.

If you’re unsure about a charge, start by checking your email for order confirmations from Ella & Eden or receipts from the marketplace where you might have purchased (e.g., Amazon order history). You can also log into your account on their website to review past orders. If you still have questions, contact Ella & Eden’s customer support via the email address listed on their site or contact form, providing the last four digits of the card used, the transaction date, and the exact amount so they can locate the order. As with any online merchant, you can also compare the billed amount to the cart total (including shipping and tax) and check whether any temporary authorization holds were later adjusted to the final captured amount.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ella & Eden.

  1. SP ELLA EDEN WILMINGTON DE

Frequently Asked Questions

Why do I see a charge from Ella & Eden on my statement with a Shopify or “SP” prefix?

The “SP” prefix in the descriptor indicates that the transaction was processed via Shopify’s payment platform. The actual merchant is Ella & Eden, a beauty and personal care brand. This charge most likely corresponds to an order you placed for their oils or skincare products on their website or a related online storefront powered by Shopify.

What types of products does Ella & Eden usually charge for, and what are common order amounts?

Ella & Eden primarily charges for purchases of organic carrier oils (such as castor or jojoba oil), hydrosols like rose water, serums, and similar wellness items. Individual items often range roughly from the mid-teens to around $30–$40 per bottle, with total order amounts varying based on product size, quantity, and shipping. Larger bundles or multiple-item orders will appear as higher single charges that combine product, tax, and shipping.

Does Ella & Eden offer subscriptions or recurring billing for their products?

Ella & Eden is mainly structured around one-time purchases, but depending on the platform or promotions in place, you may have the option to re-order or set up repeat deliveries through certain marketplaces. Check your account on their website or the marketplace where you purchased (like Amazon) to see if you enrolled in any auto-ship or repeat-delivery program. If you see repeat charges, verify whether a subscription or scheduled reorder is active and cancel it if you no longer want ongoing shipments.

How can I cancel or modify an order I placed with Ella & Eden?

If you need to cancel or change an order, contact Ella & Eden’s customer support as soon as possible through the support email or contact form on their website, including your order number and the email used at checkout. Because many orders are fulfilled quickly, cancellation or modification is easiest before the order ships; once shipped, you may need to follow their return or exchange process instead.

How do I request a refund or return for an Ella & Eden purchase?

To request a refund or return, review the return and refund policy on Ella & Eden’s website, then reach out to their support team with your order number, reason for the return, and any relevant photos if the item arrived damaged or defective. They will advise whether the product is eligible for return, outline any time limits, and provide instructions for shipping items back or processing a replacement or refund to your original payment method.

Why do I see a small or duplicate-looking Ella & Eden charge on my card?

You may occasionally see a small temporary authorization hold when placing an order with Ella & Eden, especially if your payment method is new or if the bank is verifying the card. These pending amounts may look like duplicate charges but usually drop off within a few business days, leaving only the final captured amount. If a pending charge remains for an extended period or you see two settled charges for the same order, contact both your bank and Ella & Eden support to investigate.

How can I verify that an Ella & Eden charge is legitimate?

To confirm a charge, match the transaction date and amount on your statement with order confirmations in your email inbox or your account order history on Ella & Eden’s site or any marketplace where you shop for their products. If you share cards with family members, ask whether anyone else ordered from Ella & Eden. If you still cannot identify the transaction, contact Ella & Eden with details of the charge, and simultaneously speak with your card issuer to dispute the charge if it appears unauthorized.

How do I contact Ella & Eden about a billing or order issue?

You can contact Ella & Eden by using the customer support email address and contact form listed on their official website. Provide your full name, order ID, the email used at checkout, and a description of the issue (for example, an unexpected charge amount, missing package, or damaged item). Their support team typically responds within normal business hours and can clarify charges, update order status, or guide you through refunds and returns.

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