Emirates

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Emirates is a major international airline based in the United Arab Emirates, operating an extensive global network of passenger and cargo flights.

Dubai, United Arab Emirates
emirates.com
Owned by The Emirates Group

About Emirates

Emirates is a major international airline based in Dubai, United Arab Emirates, operating one of the world’s largest fleets of wide‑body aircraft, including Airbus A380 and Boeing 777 jets. From its hub at Dubai International Airport, Emirates serves hundreds of destinations across six continents, offering economy, premium economy, business, and first class cabins, as well as cargo services. In addition to flight tickets, Emirates sells ancillary services such as seat selection, extra baggage, in‑flight Wi‑Fi, chauffeur drive for premium cabins on eligible routes, and vacation packages through Emirates Holidays. Bookings can be made directly at emirates.com, via the Emirates app, by phone, or through travel agents and online travel agencies.

A charge from Emirates may appear on your bank or card statement when you purchase flight tickets, pay for seat upgrades or add-ons, buy extra baggage, or pay change fees on an existing booking. You might also see charges related to Emirates Holidays packages, airport services, or in some regions, onboard purchases processed after your flight. Some statements show separate charges for each passenger or segment, and you may see pre‑authorization holds when you first enter your card details, which are later reversed or replaced by the final ticket charge. Recurring charges are less common but can occur if you’ve stored a card for automatic payment on fare holds, or if a travel agent periodically charges your card for Emirates tickets.

If you’re unsure about an Emirates charge, first check your email for flight confirmations or receipts from emirates.com, the Emirates app, or your travel agent, using the date and amount of the transaction as a guide. Log in to your Emirates Skywards or online account and use the “Manage booking” feature with your last name and booking reference to view recent purchases, add-ons, and payment details. For unresolved questions, contact Emirates via the “Help and Contact” section on emirates.com, through local call centers, or at an Emirates ticket office, and have your card’s last four digits, the exact charge amount, and transaction date ready. Common billing issues—such as duplicate charges, cancelled bookings, or refunds not yet received—are typically handled by Emirates’ customer support or, if booked through a third party, by that agency.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Emirates.

  1. EMIRATES E-COMMERCE AU
  2. EMIRATES AWP H3DESB 17J SYDNEY

Frequently Asked Questions

Why do I see an Emirates charge on my statement when I haven’t flown yet?

Emirates usually charges your card at the time you confirm and ticket your booking, which may be weeks or months before your actual flight. The charge will often appear under descriptors like “EMIRATES,” “EMIRATES AIR,” or “EMIRATES DUBAI” with the amount in your card’s billing currency. Check your email for a recent booking confirmation or e‑ticket, and use the booking reference in the “Manage booking” section on emirates.com to confirm the charge corresponds to a future trip.

What types of amounts does Emirates commonly charge (tickets, add‑ons, and fees)?

Emirates charges can include base airfare, taxes and fees, seat selection, extra baggage, cabin upgrades, and change or no‑show fees. Ticket prices vary widely by route and class, but add‑ons typically appear as smaller, separate amounts—such as paid seat selection, extra baggage per piece or per kilogram, or Wi‑Fi access. If you purchased an Emirates Holidays package, the charge may be a higher bundled amount covering flights plus hotel and transfers.

Why do I see a small or duplicate Emirates charge, or a pending amount that later disappears?

When you add a card on emirates.com or modify a booking, Emirates (or its payment processor) may place a small temporary authorization hold to verify the card, which can appear as a low-value or duplicate pending charge. This is not a final sale and typically drops off automatically within a few business days, depending on your bank. Only the completed ticket or service purchase should remain as a posted transaction on your statement.

How can I cancel my Emirates booking and stop future charges?

To cancel a booking made directly with Emirates, go to emirates.com or the Emirates app, open “Manage booking,” enter your last name and booking reference, and select the option to cancel. Whether you receive a refund, travel voucher, or no refund depends on the fare rules shown during purchase—some Economy and promotional fares are non‑refundable or carry cancellation fees. If you booked through a travel agent or online travel site, you must cancel through that provider, as their policies and service fees may also apply.

How do I request a refund for an Emirates charge?

If your fare is refundable or you’re eligible for a refund due to schedule changes or disruptions, you can submit a refund request using the “Refunds” or “Manage booking” section on emirates.com. You’ll need your booking reference, passenger surname, and card details used for payment. Approved refunds are usually processed back to the original form of payment, but the time it takes to appear on your statement depends on your bank—often 7–20 business days. For bookings via travel agents, refund requests must be handled by the agent under both Emirates’ and the agency’s policies.

Why was I charged by Emirates after I changed my flight or missed a flight?

Changing your Emirates flight can trigger additional charges if your new itinerary has a higher fare or if the ticket’s fare rules include change fees. In some cases, missing a flight or not cancelling in advance can result in no‑show fees or loss of part of the ticket value, which may appear as a charge or as forfeited credit rather than a refund. You can review the fare conditions on your e‑ticket receipt or in “Manage booking” to see what fees apply.

How do I contact Emirates about an unknown or incorrect charge?

Visit emirates.com and navigate to the “Help and Contact” section to find local phone numbers, live chat options, and contact forms. Have ready: the name on the card, the last four digits of the card, the exact amount and currency of the charge, and the transaction date, plus any booking references or e‑ticket numbers you may have. If you booked through a travel agent or website like Expedia, contact that company first, as they may have processed the payment on Emirates’ behalf.

Can Emirates charges appear in a different currency or under a slightly different name?

Yes. Depending on your country and bank, Emirates may bill you in the currency selected at checkout or in the local currency of the point of sale, and your bank will handle any conversion and associated fees. The statement descriptor may show as “EMIRATES,” “EMIRATES AIRLINES,” “EMIRATES DUBAI,” or include a city or country code. Comparing the converted amount with your e‑ticket or receipt and checking the transaction date against your booking date can help verify the charge.

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