Employment Hero

Employment Hero is a cloud-based HR, payroll and employment platform based in Sydney, Australia, used primarily by small and medium-sized businesses. Marketed as an all‑in‑one Employment Operating System (eOS), it combines core HR (onboarding, leave, policies, compliance), payroll and rostering, recruitment and applicant tracking, performance management, employee benefits and engagement features. Employment Hero is sold on a business-to-business (B2B) basis, so charges typically relate to a company account rather than to an individual consumer subscription.

A charge from Employment Hero may appear on a bank or card statement when a business pays for its HR/payroll subscription, adds new employees (per‑employee fees), upgrades to additional modules (such as payroll, Global Teams/EOR, or advanced HR features), or renews an annual plan. Charges are commonly billed monthly or annually and can change as headcount changes, because many plans are priced per active employee. You might also see temporary authorisation holds or small test amounts when first adding or updating a payment method, as well as pro‑rated charges if your plan or user numbers changed mid‑billing cycle.

To verify an Employment Hero charge, first check whether your organisation uses Employment Hero for HR, payroll or timesheets, and confirm with your finance, payroll or HR team. Logged‑in administrators can review invoices and billing history via the Employment Hero web dashboard under Billing/Subscription or Account settings, where you’ll see plan type, per‑employee charges and billing dates. If anything looks incorrect, your nominated account administrator can contact Employment Hero support via the in‑app help widget or at employmenthero.com by accessing the Help Centre and submitting a support request, including invoice numbers, charge dates and the last four digits of the card used to speed up resolution.