Question 1

Why was I charged by Endota when I recently visited a spa?

Accepted Answer

Most Endota charges are for spa services such as massage, facials, body treatments, or spa packages that you booked at one of their day spas. Depending on the location, payment may be processed when you make the booking, when you check out after your treatment, or when a pre‑paid package or gift card is redeemed. Review your booking confirmation email or SMS to match the date and spa location to the charge on your statement. If you had a group booking, the full amount may appear under the name of the person who paid for the group.

Question 2

Why do I see an Endota charge after purchasing skincare or wellness products?

Accepted Answer

Endota sells its own skincare, body care, and wellness products both in‑spa and via its online store at endota.com.au. Any one‑off product purchase—whether made at the counter after a treatment or ordered online for delivery—will appear on your statement as an Endota or ENDOTA SPA transaction. Check your email for an order confirmation or tax invoice that lists the items, total amount, and the last four digits of the card used. If you purchased in‑spa, your paper receipt or the spa can confirm the transaction details.

Question 3

Could this Endota charge be for a subscription or membership like endota Retreat?

Accepted Answer

Yes. Endota offers a digital wellness membership (often called endota Retreat) that renews automatically on a regular billing cycle until cancelled. These recurring payments will show as Endota or a similar descriptor on your statement on the same date each cycle, using the card you saved at sign‑up. You can review, change, or cancel your membership by logging in at endota.com.au and visiting your account or membership settings, or by contacting Endota customer support if you can’t access your account.

Question 4

I don’t recognise this Endota amount—what are common charge patterns or totals?

Accepted Answer

Endota charges typically correspond to spa treatments (for example, single or double‑length massage or facial sessions), combined spa packages, gift cards, or product bundles. The exact amounts vary by location, treatment duration, and any add‑ons you selected, and some locations may process a single combined charge covering multiple treatments or products purchased together. If the amount seems unusual, check whether you bought a gift card for someone else, paid for a group or couples booking, or combined a treatment with product purchases on the same receipt. Your booking or order confirmation will usually list a total that matches the transaction on your statement.

Question 5

Does Endota place temporary authorisation holds or small test charges?

Accepted Answer

Some Endota locations and the online booking system may place a temporary authorisation on your card when you secure a booking or update your payment details. This can appear as a pending charge or a small test amount, but it is not a completed sale and should drop off automatically within a few business days, depending on your bank. If an authorisation does not clear or you see it convert into a full charge without receiving a service or product, contact the spa you booked with or Endota customer support with the date, amount, and last four digits of your card.

Question 6

How do I cancel or reschedule an Endota booking and avoid additional charges?

Accepted Answer

Cancellation and rescheduling policies can vary slightly between Endota locations, but most require a minimum notice period before your appointment time. If you cancel late or do not attend, a cancellation fee or full treatment amount may be charged to the card you used to secure the booking or deducted from your gift card or prepaid package. To change or cancel, use the link in your booking confirmation email if available, or call the spa directly using the contact details on your confirmation or via the Store Locator at endota.com.au. Always check the specific spa’s cancellation policy when you book to understand any potential charges.

Question 7

How can I cancel my Endota digital membership or stop recurring charges?

Accepted Answer

If your charge is linked to an Endota digital membership (such as endota Retreat), log into your account at endota.com.au using the email address you used at sign‑up. Go to your account or membership/subscription section and follow the prompts to cancel or turn off auto‑renew; you’ll normally retain access until the end of your current billing period. If you can’t find the cancellation option or no longer have access to your account email, contact Endota customer service via the Contact page and provide your full name, billing email, and the last four digits of the card being charged so they can locate and update your membership.

Question 8

How do I request a refund or dispute an Endota charge I believe is incorrect?

Accepted Answer

Start by gathering your booking confirmations, receipts, and a screenshot or statement snippet showing the disputed charge (including date and amount). Contact the specific Endota spa where the service was booked if it relates to a treatment, or reach out through the Help/Contact section on endota.com.au for online orders or digital memberships. Explain the issue—such as duplicate billing, being charged after a timely cancellation, or not receiving products—and provide as much detail as possible so they can investigate. If you’re unable to resolve the issue directly with Endota, you can then speak with your bank or card issuer about raising a formal dispute.

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