eNom

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eNom is an internet domain name registrar and web services provider offering domain registrations, DNS management, and related hosting services, primarily through resellers.

Toronto, Ontario, Canada
enom.com
Owned by Tucows Inc.

About eNom

eNom is an ICANN-accredited domain name registrar and web services provider headquartered in Toronto, Ontario, Canada (as part of the Tucows family of companies). They specialize in domain registrations, DNS management, email hosting, SSL certificates, and related web presence tools. While individuals can register domains directly through eNom, a large portion of their business operates through resellers and web hosting companies who use eNom’s platform to provision domains and DNS for their own customers.

A charge from eNom on your bank or card statement typically relates to a domain name registration or renewal, DNS or email hosting add-ons, WHOIS privacy, SSL certificates, or other web services associated with a domain. Many of these services are billed on a recurring basis (most often annually, sometimes monthly), and auto‑renew is commonly enabled by default to prevent domain expiration. You may also see temporary authorization holds when you update your payment method or place an order that is later cancelled or fails, as well as charges tied to trial or promotional offers that convert to paid plans if not cancelled in time.

If you’re unsure about an eNom charge, first log in to your account at enom.com and review the “Billing,” “Renewals,” or “Order History” sections for matching amounts and dates, including domains managed through a reseller that uses eNom. Search your email for eNom invoices or renewal notices sent around the charge date, and check whether a domain you own is set to auto‑renew. For unresolved questions, open a support ticket via the eNom Help Center at help.enom.com or, if you purchased through a reseller or hosting company, contact that provider directly—they often manage billing, cancellations, and refunds on your behalf.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to eNom.

  1. ENOM COM KIRKLAND WA

Frequently Asked Questions

Why did eNom charge me for a domain name I don’t remember buying?

In many cases, the eNom charge is for a domain you registered months or years ago that has auto‑renewed to avoid expiration. The domain may be for an old project, small business, or email address you set up and then stopped actively using. Log in at enom.com (or check with your web host/reseller) and review your list of domains and upcoming renewals—recently auto‑renewed domains will usually match the charge date and amount on your statement.

What are typical eNom charges and billing patterns I might see on my statement?

Most eNom charges are annual fees for domain registrations or renewals, which commonly fall in the range of roughly US$10–US$30 per domain per year, depending on the extension (e.g., .com, .net, specialty TLDs) and add‑ons like WHOIS privacy. You might also see charges for SSL certificates, email hosting, or DNS/website services, which may be billed annually or monthly. Statement descriptors can appear as “ENOM,” “ENOM*DOMAIN SERVICES,” or similar variations, sometimes alongside the name of a reseller or hosting company.

How do I cancel auto‑renew or stop future charges from eNom?

To stop future eNom charges, log in to your eNom account and go to the domain management or renewals section, then disable auto‑renew for any domains or services you no longer want. Once auto‑renew is turned off, the domain or service will remain active until the end of the current paid period and then expire if not manually renewed. If you purchased through a reseller (such as a web host), you may need to log into their control panel or contact them directly to turn off auto‑renew on your behalf.

Can I get a refund for an eNom domain renewal or charge I didn’t intend?

Refunds for domain registrations and renewals are limited because domains are provisioned in real time and many TLD registries mark them as non‑refundable once processed. However, if an auto‑renewal or service renewal just occurred and you no longer need the domain, open a ticket promptly through help.enom.com or contact your reseller; eNom or the reseller may be able to reverse a recent renewal within a short grace period, depending on the domain extension and registry rules. For other services (like email or SSL), refund eligibility and any prorated credits will be determined by the specific product’s terms of service.

Why do I see a small or duplicate eNom charge, or a pending amount that later disappears?

eNom may place a small temporary authorization (often around US$1) or a preauthorization equal to your order total to verify your payment method when you make a purchase, update your card, or attempt a backorder. These authorizations can appear as pending charges but are not actually captured and usually fall off your account within a few business days. If you see both a pending transaction and a completed charge for the same order, the pending entry should automatically clear; if it does not, contact your bank and provide a copy of your eNom invoice for clarification.

How do I contact eNom about a mystery charge if I bought through a hosting company or reseller?

If you signed up for your domain or hosting through another company that uses eNom in the background, that provider is typically your primary point of contact for billing issues, cancellations, and refunds. Check your original signup emails or invoices to identify the reseller (for example, your web host or website builder platform), then reach out to their support team with the exact date and amount of the charge. They can access the related eNom order and either resolve the issue directly or escalate it to eNom if needed.

How can I confirm which domain or service is tied to my eNom charge?

Sign in at enom.com using the email address you used when you first purchased your domain or service, then review the “Order History,” “Invoices,” or “Billing” sections for a transaction that matches the amount and date of the charge. The associated domain name, product type (e.g., registration, renewal, WHOIS privacy, SSL, email), and billing term will be listed on the invoice. If you can’t access your account, use the password recovery tools or contact eNom support via help.enom.com with the last four digits of the card used and the charge details so they can help locate the corresponding account.

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