Ethiopian Airlines

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Ethiopian Airlines is the flag carrier of Ethiopia, offering domestic and international passenger and cargo flights across Africa and worldwide.

Addis Ababa, Ethiopia
ethiopianairlines.com
Owned by Ethiopian Airlines Group

About Ethiopian Airlines

Ethiopian Airlines is the national flag carrier of Ethiopia and one of Africa’s largest and most established airlines. It operates extensive passenger and cargo networks across Africa, Europe, the Middle East, Asia, and the Americas, with its primary hub at Addis Ababa Bole International Airport. The airline offers economy, business (Cloud Nine), and in some markets premium services, along with ancillary products such as seat selection, extra baggage, trip insurance, and onboard services.

A charge with a descriptor like “ETHIOPIAN AI…ETHIOPIA” typically relates to the purchase of an airline ticket, taxes and fees associated with air travel, in-flight purchases, change fees, baggage fees, or other travel-related services booked directly with Ethiopian Airlines or via their website/app. The long numeric string often represents the ticket number, booking reference, or an internal transaction ID. Charges can appear in different currencies depending on your point of sale (online region, local office, or country of departure).

If you’re unsure about this charge, start by checking your email for an Ethiopian Airlines e-ticket or booking confirmation around the transaction date, and verify the amount against your itinerary or receipts. You can also log into your Ethiopian Airlines account or use their “Manage Booking” section with your booking reference and last name to review purchases. For further help or disputes, contact Ethiopian Airlines customer service via their website, local ticket office, or call center; have your ticket number, booking code, and the last four digits of the card ready to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ethiopian Airlines.

  1. ETHIOPIAN AI0712162696913ETHIOPIA CM

Frequently Asked Questions

Why was I charged by Ethiopian Airlines with a long ticket or reference number in the description?

Ethiopian Airlines typically includes part of the ticket or transaction number in the card descriptor. This charge is usually for an airline ticket, taxes/fees, or travel-related services such as baggage or change fees purchased through Ethiopian Airlines channels.

How can I confirm what my Ethiopian Airlines charge was for?

Check your email for an Ethiopian Airlines e-ticket or receipt issued on or near the transaction date, then match the amount and date. You can also go to ethiopianairlines.com and use the “Manage Booking” feature with your booking reference and last name to see ticket details and any extra services purchased.

Does Ethiopian Airlines place temporary authorization holds on my card?

In some cases, your bank may show a temporary authorization when you start a booking or update payment details. If the booking fails or is not completed, the authorization should drop off automatically within a few business days, depending on your bank’s policies.

Why is my Ethiopian Airlines charge in a different currency than my home currency?

Ethiopian Airlines may bill in the currency of the point of sale (such as Ethiopia or the country where the ticket office or website region is set). Your bank then converts this to your home currency, which can result in a different final amount due to exchange rates and any foreign transaction fees.

How do I change or cancel a booking made with Ethiopian Airlines and will I get a refund?

To change or cancel, go to ethiopianairlines.com and use “Manage Booking” or contact their call center or ticket office. Refund eligibility and any change or cancellation fees depend on your fare rules; some discounted fares are non-refundable or have penalties. Approved refunds are typically processed back to the original payment card.

What should I do if I don’t recognize an Ethiopian Airlines charge on my statement?

First, ask family members or colleagues with access to the card if they booked travel. Then search your email for any Ethiopian Airlines itineraries or confirmations. If you still don’t recognize it, contact Ethiopian Airlines with the date and amount of the charge, and if necessary, reach out to your bank to dispute the transaction.

How can I obtain an invoice or receipt for my Ethiopian Airlines payment?

You can usually download or request an invoice via the “Manage Booking” section on ethiopianairlines.com by entering your booking reference and last name. If you booked through a travel agency, you may need to request the invoice from them directly, though Ethiopian Airlines can still confirm ticket details.

How do I contact Ethiopian Airlines about a billing or ticket issue?

Visit ethiopianairlines.com and go to the Contact or Help section for phone numbers and email addresses for your region. You can call their global call center, contact a local ticket office, or use online forms. Have your booking reference, ticket number, travel dates, and card details (last four digits only) ready when you contact them.

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