Question 1

Why is there a charge from Explorer Solutions on my card statement?

Accepted Answer

Explorer Solutions typically bills for professional consulting services such as airport planning, air service development, feasibility studies, and economic development strategies.([explorersolutions.ca](https://explorersolutions.ca/en/?utm_source=openai)) If your organization has recently worked with them or approved a project related to airports or economic development, this charge may correspond to an invoice that was paid by corporate card instead of cheque or EFT.

Question 2

Does Explorer Solutions offer subscriptions or recurring services that could result in repeated charges?

Accepted Answer

Explorer Solutions’ work is generally project-based or contract-based rather than subscription-based.([explorersolutions.ca](https://explorersolutions.ca/en/?utm_source=openai)) However, a long‑term consulting mandate can involve phased invoices or milestone payments, which may appear as multiple similar charges over several months depending on your contract terms.

Question 3

How can I verify what specific services I was billed for by Explorer Solutions?

Accepted Answer

Match the transaction date and amount on your card statement with any recent invoices, proposals, or contracts you have from Explorer Solutions or from The Loomex Group acting under the Explorer Solutions name.([ignace.civicweb.net](https://ignace.civicweb.net/document/21878?utm_source=openai)) If you still need clarification, contact them using the information on their website and request a copy of the detailed invoice tied to that payment.

Question 4

How do I request a refund or billing correction from Explorer Solutions?

Accepted Answer

Start by locating the original invoice and confirming whether the billed amount and scope of work match your agreement. If there is an error, email or call the contact listed on the invoice—often a project manager or executive at Explorer Solutions—and explain the discrepancy with supporting documentation. If you cannot resolve it directly, you can then contact your card issuer to open a dispute using that correspondence as supporting evidence.

Question 5

Could this Explorer Solutions charge be an authorization hold or a test transaction?

Accepted Answer

Explorer Solutions normally charges for contracted professional services, so most transactions are final invoice payments rather than small preauthorization holds. If you see a small temporary amount that later disappears or is reversed, it may be a payment processor verification rather than a true invoice, and you should monitor your account for the final posted charge that matches your contract.

Question 6

How do I contact Explorer Solutions about a charge I don’t recognize?

Accepted Answer

Visit explorersolutions.ca and use the listed contact details or the email address of the project lead named on your proposal or report (for example, contacts such as an Executive Director or consultant are often identified in public documents).([linkedin.com](https://www.linkedin.com/company/explorer-solutions?utm_source=openai)) Provide your organization name, the date and amount of the charge, and any project information you have so they can confirm whether the transaction matches a legitimate invoice.

Question 7

Why does the descriptor show a U.S. location like Santa Fe Springs, CA if Explorer Solutions is Canadian?

Accepted Answer

Explorer Solutions operates in both Canada and the United States and may bill through different merchant accounts or processors depending on where the work is performed or where the client is located.([explorersolutions.ca](https://explorersolutions.ca/en/?utm_source=openai)) The acquiring bank or processor can append a U.S. city such as Santa Fe Springs, CA to the descriptor even though the firm’s headquarters are in Peterborough, Ontario.

Question 8

Can Explorer Solutions charges be split across multiple payments or cards?

Accepted Answer

Yes. For larger consulting engagements, organizations sometimes pay different project phases on separate invoices or use different payment methods for different cost centers. In that case, you may see multiple Explorer Solutions charges over time that collectively match the total contract value. Check your contract schedule or internal purchase orders to confirm how payments were structured.

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