Fala Fels is a local café and eatery in Mermaid Waters, Gold Coast, serving Middle Eastern–inspired dishes such as falafel pockets and plates alongside coffee, smoothies, and house-made baked goods.
Fala Fels is a casual local café and eatery located in Mermaid Waters on the Gold Coast, Queensland, Australia. Specialising in Middle Eastern–inspired food, they’re known for their falafel pockets and plates, fresh salads, dips, and wraps, along with coffee, smoothies, and house-made baked goods. Orders are typically taken in-store or via their online ordering page at falafelss.square.site, which is powered by Square, a widely used payment and point-of-sale platform.
A Fala Fels charge may appear on your bank or card statement after you’ve bought food or drinks in person at the café, placed a takeaway order, or used their online ordering site. Depending on how the transaction was processed, the description line might show as “FALA FELS,” “SQ* FALA FELS,” “SQUARE* FALA FELS,” or similar. Most charges will be one‑time payments in the approximate range of AUD $10–$40 for individual meals or higher for group orders, though you might also see a temporary pre‑authorization if your card was opened a tab-style or if the final amount differed from the initial estimate.
If you’re unsure about a Fala Fels charge, start by checking recent food purchases around Mermaid Waters and any online food orders you placed through falafelss.square.site. Look for an email or SMS receipt from Square, your food-delivery history (if you ordered through a partner) and ask family members or colleagues who might have used the card. To resolve questions, you can contact Fala Fels directly via the contact details on their website or visit the café during business hours with your statement and ID so they can look up the payment in their Square system. If the charge still seems incorrect, your bank or card issuer can help investigate or dispute the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fala Fels.
Why does my statement show “SQ* FALA FELS” or “SQUARE* FALA FELS” instead of just Fala Fels?
Fala Fels uses Square as its payment processor for in‑store and online transactions. Because of this, many banks display the merchant name together with Square’s descriptor, such as “SQ* FALA FELS” or “SQUARE* FALA FELS.” This is a legitimate charge from Fala Fels, even though it includes Square in the description line. If you’re unsure, compare the date and amount against any recent food or drink purchases at the café or through their online ordering site.
What are the typical amounts for a Fala Fels charge?
Most Fala Fels transactions are one‑time restaurant payments, commonly ranging from about AUD $10–$25 for a single meal or coffee and snack, and higher (AUD $30–$80 or more) for multiple meals or group orders. Online orders placed via falafelss.square.site will usually match the order total shown at checkout, including any add‑ons. If you see multiple similar‑sized charges on the same day, they may represent separate orders (for example, breakfast and lunch) or split bills among different cards.
Does Fala Fels offer subscriptions or recurring billing?
Fala Fels operates as a café and restaurant and generally does not offer subscription plans or scheduled recurring billing like a streaming service would. Any charge on your statement should normally correspond to a single visit or a one‑off online order. If you see what looks like a repeating monthly charge, check for repeated online orders you may have placed and contact Fala Fels or your bank if you still believe it’s in error.
Why do I see a small or pending Fala Fels charge that later disappears or changes?
If you see a small or pending amount (for example, a few cents or a rounded figure) from Fala Fels that later disappears or is replaced by the final total, this is usually a pre‑authorization from Square. Pre‑authorizations can occur if your bank temporarily verifies the card before the final amount is captured, or if the original transaction was adjusted (such as adding an extra item before closing the sale). These holds should automatically drop off within a few business days; if they don’t, contact your bank for an update.
How can I get a copy of my receipt for a Fala Fels charge?
If you paid in person, you may have chosen to receive a digital receipt via email or SMS from Square at the time of purchase—search your inbox or messages for “Square” or “Fala Fels.” For online orders placed through falafelss.square.site, a confirmation and receipt are usually emailed to the address you entered at checkout. If you can’t find your receipt, visit or contact Fala Fels with the last four digits of your card, the exact amount, and the transaction date so they can look it up in their Square system and resend a receipt.
How do I dispute or request a refund for a Fala Fels transaction?
Start by contacting Fala Fels directly, either in person or using the contact details listed on falafelss.square.site, and explain the issue (for example, incorrect amount, duplicate charge, or order problem). They can check the payment in their Square dashboard, verify what was ordered, and, if appropriate, process a partial or full refund back to your original payment method. Refunds usually appear on your card within 3–10 business days, depending on your bank. If you can’t resolve the issue with the café, you can then lodge a dispute with your card issuer.
Can I cancel or change an online order I placed at falafelss.square.site?
Online orders placed through falafelss.square.site are typically prepared soon after they’re received, so cancellations or changes depend on how quickly you contact the café. If you need to modify or cancel an order, call or message Fala Fels immediately using the details on their website and provide your name, order time, and what you’d like to change. If the order hasn’t been prepared, they may be able to adjust it or cancel and issue a refund; once food is made, options may be limited.
What should I do if I don’t recognize a Fala Fels charge at all?
First, check with anyone who might share your card or account—family members, partners, or coworkers—to see if they made a purchase at Fala Fels or ordered food online. Then review your email and SMS for any Square or Fala Fels receipts around the transaction date. If no one recognizes the charge and you find no corresponding order, contact Fala Fels to see if they can identify the transaction; if it still appears suspicious, immediately notify your bank or card issuer to block your card and investigate potential fraud.