Fathom

Fathom (fathomhq.com) is a cloud-based financial analysis, forecasting, and management reporting platform headquartered in Brisbane, QLD, Australia. It connects to popular accounting systems such as Xero, QuickBooks Online, MYOB, and Excel to turn raw accounting data into visual dashboards, KPI tracking, consolidated reports, and multi‑period forecasts. Fathom is used by small and mid-sized businesses, CFOs, and accounting firms to monitor performance, create board-quality reports, run scenarios, and support advisory services.

A Fathom charge usually appears on a bank or card statement when you (or your accountant/bookkeeper) sign up for a subscription, upgrade a plan, add more companies/entities to your account, or switch to annual billing. Charges may also relate to a free trial that converted to a paid plan, a plan renewal (monthly or annual), or a payment processed on behalf of your accounting firm if they manage Fathom as part of an advisory package. In some cases, you may see a small temporary authorization when you first add or update a card—this is a verification hold and typically disappears within a few days without settling.

To verify or resolve a Fathom charge, start by logging into your Fathom account at fathomhq.com and checking the My Account or Billing section for current plans, invoices, and payment history. If your Fathom access is managed through an accountant or bookkeeping firm, contact that firm first, as they may be billing you for Fathom within their service bundle. For direct support, you can reach Fathom via the in-app help widget, the support portal at help.fathomhq.com, or by emailing support@fathomhq.com with your organization name, approximate charge date, and amount so they can locate the transaction. Common issues—such as cancelling a trial, downgrading, or updating a card—can usually be handled in your account settings, and any suspected unauthorized charges should be reported to both Fathom and your bank or card issuer promptly.