Question 1

Why do I see a FEEDWELL charge on my card if I don’t remember eating there?

Accepted Answer

Many Feedwell transactions are related to group or corporate catering. Your card may have been used to pay for a team lunch, meeting catering, or office event arranged by you or a colleague. Check with your workplace, family members, or anyone who may have access to your card to see if they placed a catering or takeaway order on that date.

Question 2

What types of purchases typically result in a Feedwell charge on my statement?

Accepted Answer

Feedwell charges generally come from in-store purchases of salads, sandwiches, bowls, and drinks, or from online catering orders placed through feedwell.com.au. You might also see a charge if you ordered Feedwell for delivery via a third-party platform but they processed the payment under their own merchant name. The final amount usually reflects your food total plus GST and any applicable delivery or service fees.

Question 3

Can Feedwell charges be recurring or subscription-based?

Accepted Answer

Feedwell does not operate a consumer subscription service like a meal kit or weekly plan under its own brand name, so most charges are one-off transactions. However, some businesses set up standing or regularly scheduled catering orders (for example, weekly team lunches) that are charged per order. In those cases, you may notice a repeating pattern of similar charges on a weekly or monthly basis, but each is tied to an individual invoice or order.

Question 4

Why is there a pending or slightly different amount from Feedwell on my account?

Accepted Answer

If you see a pending Feedwell charge or an amount that later changes, it’s often due to a card authorisation hold. Payment processors and delivery partners sometimes place a temporary hold to verify your card, which then settles to the exact final amount once your order is confirmed and any changes (like item substitutions or adjusted quantities) are applied. Pending holds normally drop off automatically within a few business days if they are not captured.

Question 5

How can I get a copy of my receipt or tax invoice for a Feedwell charge?

Accepted Answer

For online and catering orders, Feedwell typically emails an order confirmation and tax invoice to the address provided at checkout. If you can’t find it, search your inbox (and spam folder) for “Feedwell” around the transaction date. You can also go to feedwell.com.au and use the contact or catering enquiry form to request a copy—include the last four digits of your card, the amount, date, and business name so their team can locate the invoice.

Question 6

How do I cancel or change a Feedwell catering order and avoid being charged?

Accepted Answer

Feedwell catering orders usually need to be changed or cancelled within a specific timeframe before the delivery date, as food is prepared fresh to order. If you need to cancel or adjust quantities, contact Feedwell directly using the phone number or email on your order confirmation or via the website contact form as soon as possible. Late cancellations may incur a fee or be non-refundable if preparation has already begun, depending on their current catering terms.

Question 7

What should I do if I think a Feedwell charge is incorrect or fraudulent?

Accepted Answer

First, verify the date and amount against any in-store visits, delivery orders, or catering events you or your workplace may have arranged. If it still doesn’t look right, contact Feedwell through feedwell.com.au with the transaction details and ask them to investigate or confirm what was purchased. For suspected unauthorised use of your card, notify your bank or card provider immediately so they can block the card, begin a dispute if needed, and help protect you from further fraudulent transactions.

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