Fellow

Software90% confidence

Fellow is a meeting productivity and collaboration platform that helps teams plan agendas, take notes, assign action items, and track decisions. It is used by businesses to improve meeting effectiveness and team alignment.

Ottawa, Ontario, Canada
fellow.app

About Fellow

Fellow is a meeting productivity and collaboration platform designed to help teams run more effective 1:1s, team meetings, and project check‑ins. Through its web and desktop apps, Fellow lets users create shared agendas, take collaborative notes, assign and track action items, record decisions, and centralize feedback from across the organization. It’s widely used by managers, product teams, and remote-first companies to improve alignment and accountability. The company is based in Ottawa, Ontario, Canada, and its product is accessible via browser and popular calendar and communication integrations.

A charge from Fellow on your bank or card statement usually relates to a subscription for their meeting management software. Businesses commonly subscribe to Fellow on a per‑user, per‑month basis, with plans such as Free, Pro, and custom Business/Enterprise tiers; the Pro plan is typically billed either monthly or annually (often around the single‑digit USD per user, per month range, depending on billing cycle and region). You might see a charge for your team upgrading from the free plan, adding more users, renewing an annual subscription, or moving from a trial to a paid plan. In some cases, there may also be temporary authorization holds when you first add or update a payment method, which should drop off automatically if not converted into a full charge.

If you’re unsure about a Fellow charge, start by logging into your account at fellow.app using the email address associated with your workplace or team; check the Billing or Workspace settings to review your current plan, invoices, and payment history. Compare the date and amount on your card statement with the invoices listed in your Fellow workspace. For questions or disputes, you can usually contact Fellow’s support team via the in‑app help widget or the support/contact link on fellow.app, providing the last 4 digits of the card, the exact charge amount, and date (but never your full card number). Common issues—such as charges after a trial, unexpected user counts, or annual renewals—are typically resolved by adjusting your subscription settings, updating your seat count, or requesting a refund or credit in line with Fellow’s current billing and refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fellow.

  1. FELLOW.APP +16132552437 CAN

Frequently Asked Questions

Why am I seeing a recurring monthly charge from Fellow on my card?

Fellow operates on a subscription model, usually billed per user per month (or per year) for access to its meeting productivity platform. If you’re seeing a recurring charge, it likely corresponds to a Pro or Business/Enterprise subscription for your team or company workspace. Check your Fellow workspace’s Billing section to confirm your active plan, the number of seats, and the billing cycle (monthly vs. annual).

What subscription plans and typical prices does Fellow offer?

Fellow commonly offers a Free plan with limited features, a Pro plan charged on a per‑user basis, and Business/Enterprise plans with custom pricing. As of recent public information, the Pro tier is typically in the single‑digit USD range per user per month, with a discount when billed annually rather than monthly. Exact pricing, available currencies, and volume discounts can change, so you should always verify current rates on the Pricing page at fellow.app or within your workspace’s Billing settings.

How do I cancel or downgrade my Fellow subscription so I stop being billed?

To cancel or downgrade, log into your Fellow workspace as an admin, go to the Billing or Subscription section, and select the option to change plan, reduce seats, or cancel at the end of the current term. If you are on a monthly plan, cancellation usually stops future monthly renewals after the current period; on annual plans, cancellation generally prevents renewal at the next annual term. Make sure to export any data you need before your plan changes, and confirm the effective end date shown in your billing screen. If you don’t see cancel options, contact Fellow support via fellow.app for assistance.

Why was I charged by Fellow after my free trial or when I thought I had cancelled?

When you start a free trial and add a payment method, Fellow typically converts your workspace to a paid plan automatically at the end of the trial unless you cancel before the trial expires. If you cancelled partway through a billing cycle, your workspace may remain on the paid plan until the current period ends, which can make it look like a new charge. Check your Billing page for your trial end date or cancellation date, and if you believe you were billed in error, reach out to Fellow support with your workspace URL and transaction details.

How can I request a refund or billing adjustment from Fellow?

Refunds and credits are handled case‑by‑case and are subject to Fellow’s current billing and refund policies, which may differ for monthly vs. annual plans. If you believe you were incorrectly charged, first review your invoices in the Billing section, then contact Fellow support through the help widget or the contact form on fellow.app. Provide your workspace name, invoice number (if available), and the exact amount and date of the charge. The support team can then review your account, clarify what the charge was for, and let you know whether a refund or credit is possible.

Why do I see a small or temporary “pending” charge from Fellow on my statement?

Fellow or its payment processor may place a small authorization hold when you first add or update a credit card to verify that the card is valid and can accept charges. These authorizations often appear as low‑value or $0–$1 pending transactions and are not actual collected payments. They typically disappear from your online banking within a few business days. If a pending hold remains or converts into an unexpected posted charge, contact your bank and Fellow support for clarification.

How can I see which team members or seats I’m being billed for in Fellow?

Sign in as a workspace admin and go to the Users or Team/People section, as well as the Billing page, to view the number of active seats on your plan. Fellow generally bills based on active or billable users in your workspace, so inviting new team members can increase your monthly or annual total. If you want to reduce your costs, you can deactivate users you no longer need and then confirm that your billed seat count has updated before the next renewal.

How do I contact Fellow about a charge I don’t recognize or can’t match to my account?

If you can’t find a corresponding account in Fellow, gather the charge details from your statement (amount, date, currency, and the last 4 digits of the card) and visit fellow.app to access their support or contact page. Explain that you’re trying to identify a charge and include any email addresses that might have been used to sign up (personal, work, or shared team emails). The support team can search their billing system using this information and help you identify the associated workspace or, if necessary, guide you through disputing or reversing the charge in coordination with your payment provider.

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