Fig & Olive

Restaurant95% confidence

Fig & Olive is a bar and bistro in Brisbane’s riverside business district offering breakfast, lunch, coffee, and after‑work drinks in a relaxed dining atrium, with an associated mezzanine café called Poca Espresso.

Brisbane, QLD, Australia
figolive.com.au

About Fig & Olive

Fig & Olive is a bar and bistro located in Brisbane’s riverside business district, offering a full service experience from morning to late afternoon and early evening. The venue serves breakfast, brunch and lunch, alongside specialty coffee, wines, beers and classic bar drinks in a relaxed, light‑filled atrium setting. Fig & Olive is complemented by its associated mezzanine café, Poca Espresso, which focuses on espresso coffee and grab‑and‑go options for nearby office workers and visitors.

A Fig & Olive charge may appear on your bank or card statement after you dine in, order takeaway, purchase drinks, or grab a coffee or food item from Poca Espresso. Charges can include one‑off transactions for meals or drinks, group bills paid on a single card, tips or gratuities you’ve added at the terminal, or bar tabs that were opened and later closed to your card. You may also see charges if you’ve paid a deposit for a group booking, function, or catering order, or if a temporary pre‑authorisation hold was taken when you opened a tab at the bar.

If you’re unsure about a Fig & Olive charge, start by checking recent dates you may have visited Brisbane’s riverside business district, and look for receipts or email confirmations from Fig & Olive or Poca Espresso. Compare the transaction date and amount with any work lunches, client meetings, coffee runs, or after‑work drinks you may have paid for on your card, including shared bills where you covered the total. To resolve questions, contact the venue directly using the details on figolive.com.au or on your receipt; staff can usually look up your bill by date, time and amount, and can explain splits, tips, surcharges or reversals, and assist with billing errors or refund requests where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fig & Olive.

  1. FIG OLIVE BAR Brisbane AU

Frequently Asked Questions

Why did I get a Fig & Olive charge on my card when I only had coffee upstairs at Poca Espresso?

Poca Espresso is the mezzanine café that operates as part of Fig & Olive, so card payments there may be processed under the main Fig & Olive merchant account. This means your statement can show “FIG & OLIVE BRISBANE” or similar, even if the purchase was only for coffee or a snack at Poca Espresso. Check the transaction amount against what you remember ordering at the café on that day.

Why is the amount charged by Fig & Olive slightly higher than the total on my bill?

The final amount on your card can be higher if you added a tip, if a public holiday or weekend surcharge applied, or if there was a credit card surcharge included at payment. Sometimes the printed itemised bill shows the food and drink total before these additions, with the EFTPOS terminal displaying the final amount you approved. If you’re unsure, contact the venue with the date, time and amount so they can reprint or review your docket.

Can Fig & Olive place a pre‑authorisation or temporary hold on my card?

Yes. If you open a bar tab or leave your card behind the bar, Fig & Olive may place a pre‑authorisation hold to confirm your card is valid. This hold can appear as a pending transaction and may be for an estimated amount (for example, a round figure above your expected spend). Once the tab is closed and the final bill is processed, the hold is usually released by your bank within a few business days.

Does Fig & Olive have any recurring or subscription charges?

Fig & Olive and Poca Espresso operate as traditional hospitality venues and do not typically offer subscription or membership billing. Charges from this merchant are usually one‑off payments for food, drinks, or event deposits. If you see repeated charges, it may reflect frequent visits, a series of work lunches on the same card, or multiple split bills rather than an automatic subscription.

How can I get a copy of my receipt or tax invoice from Fig & Olive?

If you need a copy of your receipt or a tax invoice, contact Fig & Olive directly using the phone or email listed on figolive.com.au. Provide your name, approximate date and time of visit, transaction amount, and the last four digits of your card if possible. The venue can usually locate the transaction in their POS system and email or print a tax invoice for business or reimbursement purposes.

What should I do if I don’t recognise a Fig & Olive transaction or think I was charged twice?

First, check if anyone else (such as a colleague or family member) used your card at Fig & Olive or Poca Espresso, and confirm you didn’t visit more than once on the same day. Then review your receipts and look for similar amounts that might represent a split bill or a bar tab close‑out. If you still believe there’s a duplicate or incorrect charge, contact Fig & Olive with the transaction details; if the venue cannot resolve the issue, you can raise a dispute with your bank or card provider.

How do group bills, split payments, and tips at Fig & Olive show up on my statement?

When a group bill is split, each person’s share is processed as a separate card transaction, so your statement will only show the portion you paid, not the whole table total. If you choose to add a tip, the tip amount is generally included in the single total that appears on your statement rather than as a separate line. For corporate lunches or client meetings, ensure you keep the final EFTPOS receipt that shows the exact amount charged to reconcile later with your statement.

How can I contact Fig & Olive about a billing or charge enquiry?

Visit figolive.com.au to find the venue’s current phone number and contact email, or refer to the details printed on your receipt. For the fastest assistance, contact them during normal trading hours and have your transaction date, approximate time, amount, and the last four digits of your card ready. The staff can check their payment terminal records, explain charges, correct any obvious errors, and advise you on next steps if a refund or adjustment is needed.

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