FinwelPro Co., Ltd.

Software88% confidence

FinwelPro Co., Ltd. is a Thailand-based software company that operates Mixavox, an online service providing AI-generated professional voice recordings for business telephony and related uses.

Chiang Mai, Thailand
mixavox.com

About FinwelPro Co., Ltd.

FinwelPro Co., Ltd. is a software company registered in Chiang Mai, Thailand, that develops and sells software and digital services, including retail software and custom software development. One of its primary customer-facing brands is Mixavox, a professional voice-recording service that produces AI-generated audio content such as voicemail greetings, IVR (Interactive Voice Response) menus, on-hold messages, and other telecommunication audio assets for businesses around the world.([finwelpro.com](https://www.finwelpro.com/home?utm_source=openai))

A charge labeled “PAYPAL *FINWELPROCO MIX” is likely associated with a purchase made through PayPal for Mixavox services or other software products sold by FinwelPro Co., Ltd. The “MIX” suffix in the descriptor is consistent with the Mixavox brand, while PayPal appears as the payment processor, and FINWELPROCO refers to the underlying legal entity FinwelPro Co., Ltd. Such charges may be for one-time voice recording orders, packaged bundles of prompts or messages, or potentially repeat orders or add-ons placed via their website.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

If you don’t recognize this charge, first check any Mixavox or related accounts for recent orders, invoices, or email receipts around the transaction date. Because payments are processed through PayPal, you should also review your PayPal activity to see the full merchant name, invoice details, and any associated order IDs. If questions remain, you can contact FinwelPro/Mixavox via the contact details on their site (including the contact@mixavox.com address) and provide the transaction date, amount, and PayPal reference so they can locate your order. If you still suspect unauthorized use after contacting them, work with PayPal or your card issuer to dispute the charge.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FinwelPro Co., Ltd..

  1. POS PURCHASE Non-PIN PAYPAL *FIN POS PURCHASE Non-PIN PAYPAL *FINWELPROCO MIX 084809990
  2. POS Purchase Non-PIN PAYPAL *ZEWFVAE

Frequently Asked Questions

Why do I see a PayPal charge labeled “PAYPAL *FINWELPROCO MIX” on my statement?

This descriptor typically indicates a payment processed via PayPal to FinwelPro Co., Ltd. for Mixavox services, such as AI-generated voice recordings (voicemail greetings, IVR menus, on-hold messages, etc.) purchased through mixavox.com. Check your email and Mixavox account for a recent order or invoice around the transaction date.

Is FinwelPro Co., Ltd. the same as Mixavox?

FinwelPro Co., Ltd. is the legal company that owns and operates the Mixavox website and service. On your bank or PayPal statement, the underlying company name (FINWELPRO or FINWELPROCO) may appear alongside a reference like “MIX,” while on the web and in emails you’ll mostly see the Mixavox brand.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

What kinds of purchases from FinwelPro/Mixavox usually result in these charges?

Most charges relate to one-time or packaged purchases of professional voice recordings for business telephony—such as custom voicemail greetings, IVR trees, or on-hold messages—ordered and paid for online. Depending on their current pricing model, you may be billed per project, per bundle of prompts, or for optional add-ons like multiple language versions.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

Does Mixavox or FinwelPro offer subscriptions, or are charges usually one‑time?

Mixavox primarily sells project-based voice recording services, so many payments are one‑time charges tied to specific orders. However, they may also offer recurring services or update packages depending on your agreement. To confirm whether your charge is part of a subscription or a one‑time order, log into your Mixavox account (if you created one) or review the details in your PayPal transaction history.

How can I get an invoice or receipt for a FinwelPro/Mixavox charge?

Invoices and receipts are typically emailed to the address you provided at checkout and may also be accessible from your Mixavox account dashboard if you registered. You can also retrieve full transaction details from your PayPal account. If you still can’t find documentation, contact Mixavox support via the contact details on mixavox.com and provide your transaction ID, date, and amount so they can resend the invoice.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

How do I request a refund or change an order with Mixavox/FinwelPro?

To request a refund or modify an order, reach out directly to Mixavox/FinwelPro using the support or contact form on mixavox.com or by emailing contact@mixavox.com. Include your order number or PayPal transaction ID, the date and amount charged, and a clear explanation of your request. Their ability to refund may depend on how far along your audio production is and the terms agreed to at purchase.([mixavox.com](https://mixavox.com/legal/?utm_source=openai))

Could this FinwelPro charge be a small temporary authorization or test charge?

It is possible to see a small authorization or test amount if your payment method was validated when placing an order, especially via PayPal. These temporary holds typically either drop off or convert into the final invoice amount once the order is processed. If a small amount remains pending for several days without a corresponding invoice or service, contact your bank or PayPal and, if needed, Mixavox support for clarification.

What should I do if I don’t recognize any FinwelPro or Mixavox purchase?

First review your email accounts, PayPal history, and any Mixavox or related accounts used by you or your business for recent orders. Also check whether a colleague, family member, or contractor with access to your payment method placed an order. If no one recognizes the transaction, contact Mixavox/FinwelPro with the transaction details to ask what was purchased. If they confirm no matching order or you still suspect fraud, immediately report the charge to PayPal and your card issuer to initiate a dispute or card replacement.

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