Fireflies.ai

Software90% confidence

Fireflies.ai is a software company that provides an AI-powered meeting assistant for recording, transcribing, and analyzing voice conversations across tools like Zoom, Google Meet, and Microsoft Teams.

San Francisco, CA
fireflies.ai

About Fireflies.ai

Fireflies.ai is an AI-powered meeting assistant developed by Fireflies.ai Inc., based in San Francisco, CA. The platform automatically joins or records calls on Zoom, Google Meet, Microsoft Teams, Webex, and other conferencing tools to capture, transcribe, and analyze conversations. Teams use Fireflies to create searchable transcripts, highlight key moments, generate AI summaries and action items, and sync meeting notes into CRMs and collaboration apps like Salesforce, HubSpot, Slack, and Notion.

A Fireflies.ai charge usually appears on your bank or card statement when you purchase a paid plan (such as Pro, Business, or Enterprise), add additional teammates to a workspace, or upgrade from a free trial. Customers can be billed either monthly or annually, and annual subscriptions are commonly charged as a single upfront payment for the full year. You may also see a charge after a trial period ends, when you connect a new payment method, or if you switch plans mid-cycle and a prorated amount is billed. In some cases, you might notice a small temporary authorization hold when first adding a card, which should disappear once the card is verified.

If you’re unsure about a Fireflies.ai charge, start by logging into your account at fireflies.ai and checking the Billing or Plans section for your current subscription, invoices, and payment history. Look for confirmation emails from Fireflies in the inbox associated with your work or personal email addresses, as many users sign up with a different email than the one on their bank account profile. For questions about billing, receipts, refunds, or to dispute a charge, you can visit support.fireflies.ai, use the in-app support widget after logging in, or email support@fireflies.ai with the last 4 digits of the charged card, the exact amount, date of the transaction, and any relevant screenshots so they can locate and resolve the issue quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fireflies.ai.

  1. FIREFLIES.AI +15512530365 US

Frequently Asked Questions

Why do I see a Fireflies.ai subscription charge on my card?

You’re typically charged by Fireflies.ai when you upgrade from the free plan to a paid tier (Pro, Business, or Enterprise) or when your existing subscription renews. This can be a monthly recurring charge or a single annual charge covering 12 months upfront. If you’re on a team workspace, the charge may reflect multiple seats billed under one account owner’s payment method.

What are the typical Fireflies.ai subscription prices and billing options?

Fireflies.ai usually offers a Free plan with limited transcription and storage, a Pro plan, and a Business plan, with custom pricing for Enterprise. As a rough guide, Pro and Business are commonly billed on a per-user, per-month basis, with a discount for annual commitments (e.g., around $10–$20 per user per month when paid annually, and higher if billed monthly). The exact prices, included features, and regional variations are listed on the official pricing page at fireflies.ai/pricing and may change over time.

Why was I charged by Fireflies.ai after a free trial ended?

When you start a Fireflies.ai trial and enter your payment details, the subscription typically converts to a paid plan automatically at the end of the trial unless you cancel beforehand. The charge you see is likely for the first full billing cycle (monthly or annual) of the selected plan. You can confirm this by checking the Billing or Subscription section in your Fireflies.ai account for your trial end date and plan type.

How do I cancel or downgrade my Fireflies.ai subscription to avoid future charges?

To cancel or downgrade, log into your Fireflies.ai account, go to Settings or Billing/Plans, and choose the option to downgrade to Free or cancel your paid subscription. Changes usually take effect at the end of your current billing period, so you’ll retain access to paid features until then but won’t be charged again. If you’re part of a team workspace, only the workspace owner or admin can manage billing and seats, so you may need to ask them to adjust your subscription.

How can I request a refund or dispute an unexpected Fireflies.ai charge?

If you believe you were charged in error, contact Fireflies.ai support as soon as possible via support.fireflies.ai or by emailing support@fireflies.ai. Include the email address tied to your Fireflies account, the exact charge amount, date, currency, and the last 4 digits of the card used so they can look up your transaction. Refunds are evaluated based on their billing and refund policy (for example, they generally do not offer partial refunds for unused time on active billing periods), but support can clarify eligibility and help resolve duplicate or unauthorized charges.

Why do I see a small or temporary Fireflies.ai charge (like $0–$5)?

Fireflies.ai or its payment processor may place a small authorization hold when you first add or update a card to verify that the payment method is valid. These verification holds are not actual charges and should automatically disappear or be reversed by your bank within a few business days. If a small amount remains after a week, contact your bank first and then reach out to Fireflies.ai support with a screenshot of the transaction.

I don’t recognize this Fireflies.ai charge—could it be from a team or shared account?

Yes. Many Fireflies.ai subscriptions are purchased for teams, and the billing is handled under a single owner or admin account. If you’re part of a company, agency, or shared workspace, your card might have been used to pay for multiple user seats. Ask your colleagues or IT/operations team whether they use Fireflies.ai, then share the billing date and amount to confirm; if no one recognizes it, contact Fireflies.ai support to investigate potential misuse.

How can I find my Fireflies.ai invoices and receipts for this charge?

Log into your Fireflies.ai account and navigate to the Billing, Plans, or Invoices section, where you can usually download past receipts and invoices for accounting or reimbursement. The primary billing contact also receives email receipts each time a payment is processed, so search your email for “Fireflies.ai” around the charge date. If you still can’t locate a receipt, reach out to support@fireflies.ai with your company name and transaction details, and they can generate or resend your invoice.

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