Fixatool

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Fixatool is an independent tool repair and service workshop that specializes in servicing and repairing power tools and related equipment on Sydney’s Northern Beaches.

Brookvale, New South Wales, Australia
fixatool.com.au

About Fixatool

Fixatool is an independent power tool repair and service workshop based in Brookvale, on Sydney’s Northern Beaches. They specialise in diagnosing, servicing, and repairing a wide range of electric and cordless power tools, including drills, saws, grinders, sanders, nail guns, compressors, and other trade equipment used by builders, carpenters, electricians, plumbers, DIY enthusiasts, and hobbyists. Fixatool typically works with major trade brands, offers spare parts sourcing, safety checks, and routine maintenance, and focuses on helping customers extend the life of their tools rather than replacing them.

A Fixatool charge on your bank or card statement usually relates to a one‑off service or repair job, the purchase of parts, or a combination of labour and parts for your power tools. In some cases, you may see an initial charge for an inspection/quote fee, followed by a separate charge for the approved repair work. If you authorised work over the phone or in person, the final amount can include diagnostic time, replacement parts, cleaning and testing, and any additional work you agreed to. Fixatool does not operate on a subscription model, so recurring charges typically mean you have brought in multiple tools or had separate jobs completed over time, not an ongoing membership.

If you’re unsure about a Fixatool charge, start by checking your recent tool repairs or service visits and any email or paper invoices you received from them. Match the date and amount on your bank statement with Fixatool’s invoice or receipt; if you paid a deposit or inspection fee earlier, the final charge may reflect the remaining balance. To resolve questions, use the contact details on their website (fixatool.com.au) to call or email the workshop with your name, mobile number, approximate date of service, and tool brand/model so they can locate your job record. If there’s been a billing error—such as being charged the wrong amount or charged after declining a quote—Fixatool can usually correct it by issuing an updated invoice or processing a refund where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fixatool.

  1. FIXA TOOL Brookvale AUS

Frequently Asked Questions

Why did Fixatool charge me when I only asked for a quote?

Fixatool may charge an inspection or diagnostic fee to assess your tool, identify the fault, and prepare a quote—even if you decide not to proceed with the full repair. This fee covers technician time and use of test equipment. If you later approve the repair, the inspection fee is often credited against the final repair cost; check your invoice or contact Fixatool to confirm how your specific job was billed.

What kinds of amounts do Fixatool charges usually appear as on my statement?

Fixatool charges can vary depending on whether you paid only an inspection fee, a minor repair, or a major repair with multiple parts. On your statement, you might see a single payment for the total invoice or two separate payments if you paid a deposit first and the balance later. The description will typically reference “Fixatool” or “Fixatool Brookvale,” sometimes followed by their merchant or terminal ID.

Does Fixatool have subscriptions or recurring billing for tool servicing?

Fixatool does not offer ongoing subscription plans in the way that streaming or software companies do, so they should not be charging a monthly fee. Each charge corresponds to a specific job number or invoice for a repair, service, or parts purchase. If you see similar amounts from Fixatool in multiple months, it likely reflects separate visits or multiple tools serviced for you or your business, not an automatic recurring membership.

Can I cancel or change work after I’ve given Fixatool approval?

You can usually cancel or modify a job before major parts have been ordered or significant work has begun, but Fixatool may retain the inspection fee or any costs already incurred. If you need to change or cancel, contact the workshop as soon as possible using the phone or email listed on fixatool.com.au and have your job or invoice number ready. They can tell you what stage your job is at and what, if any, charges will still apply.

How do I request a refund or dispute a Fixatool charge?

If you believe you’ve been charged incorrectly—for example, charged twice, charged more than the approved quote, or charged after cancelling—contact Fixatool directly first. Provide a copy of your bank statement showing the charge, plus any invoices, quotes, or email correspondence. In many cases they can adjust the invoice or issue a partial or full refund if there has been an error. If you cannot resolve the matter with them, you can then contact your bank or card issuer to raise a formal dispute.

Why is there a small or temporary ‘pending’ Fixatool charge on my card?

If you paid by card in person or over the phone, your bank may show an initial ‘pending’ authorization before the final amount is settled. This is a standard card‑processing step and may appear slightly different from the final posted charge. The pending hold should drop off automatically within a few business days, leaving only the actual invoice amount; if it doesn’t, check with your bank and provide them with your Fixatool receipt.

How can I get details or a copy of the invoice for the Fixatool charge I see?

To obtain a copy of your invoice, contact Fixatool via the phone number or email address listed on fixatool.com.au and request a re‑print or electronic copy. Give them your full name, contact details, approximate date of service, and, if possible, the tool brand/model or job number printed on any job tag you received. They can resend the invoice, which will clearly show labour, parts, GST, and any inspection fees, helping you match it to the charge on your statement.

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