Question 1

Why do I see a Flower Power charge on my statement when I only visited the store once?

Accepted Answer

Many Flower Power purchases involve multiple items on a single receipt (plants, pots, soil, etc.), which will appear as one combined charge on your statement even though you may remember several separate selections. In some cases, a delivery fee or special-order deposit may be processed as a separate transaction on the same day, so you might see two Flower Power line items that together match your total spend. Check your paper or email receipt to see if delivery, special orders or services were itemised separately.

Question 2

Does Flower Power offer subscriptions or recurring charges?

Accepted Answer

Flower Power primarily operates as a retail garden centre and does not typically charge ongoing subscription or membership fees to your card. Their loyalty or rewards programs, if you’ve joined one, are generally free and track points against your purchases rather than billing you regularly. If you see repeated Flower Power charges, they are usually from separate visits, multiple online orders, or staged payments for large landscaping or furniture orders rather than a subscription.

Question 3

Why is there a small or duplicate-looking Flower Power charge (or pending amount) on my account?

Accepted Answer

A small or duplicate Flower Power charge may be an authorization hold placed by your bank when you place an online, phone or click & collect order to verify your card. This appears as a ‘pending’ amount and is normally reversed automatically once the final sale is processed or if the order is cancelled. If a pending Flower Power charge remains on your account for more than a few business days, contact your bank first, then follow up with Flower Power using the details on flowerpower.com.au if needed.

Question 4

How can I get a copy of my Flower Power receipt or tax invoice to verify this charge?

Accepted Answer

If you purchased online at flowerpower.com.au, your tax invoice is usually emailed to you shortly after payment; check your inbox and spam folders for messages from Flower Power. For in-store purchases, visit or call the store where you shopped (listed on your bank statement or memory of location) with the transaction date, amount and last four digits of your card so staff can try to retrieve a copy. Some stores can also reprint receipts or provide a manual tax invoice if enough transaction details are available.

Question 5

How do I query, change, or cancel an order I’ve already paid Flower Power for?

Accepted Answer

If you need to modify or cancel an online order, contact Flower Power as soon as possible using the online contact form or phone number provided in your order confirmation email, as changes are much easier before dispatch. For in‑store orders (such as special plant orders, bulk landscaping materials, or furniture with delivery), call the specific store listed on your paperwork or receipt. Have your order number, receipt and payment details ready so they can advise whether changes or cancellations are possible and what refund options apply.

Question 6

What is Flower Power’s general refunds and returns approach for charged orders?

Accepted Answer

Flower Power typically allows returns or exchanges on most unused, resalable merchandise within a set period when you present a valid receipt or proof of purchase, subject to Australian Consumer Law. Plants and special orders may have more specific conditions, especially if they were custom-sourced or have since been planted or damaged. Refunds for eligible returns are usually processed back to the original payment method, though timing for the credit to appear depends on your bank. Check the returns and refunds policy on flowerpower.com.au or ask in-store for the most up-to-date details.

Question 7

How can I contact Flower Power about an unexpected or incorrect charge?

Accepted Answer

Go to flowerpower.com.au and use the ‘Contact’ or ‘Customer Service’ section to reach their support team, or call your nearest Flower Power store listed on the website. Provide the exact transaction amount, date, approximate time, and the last four digits of the card used so they can search their system. If you believe the transaction is fraudulent and you do not recognise it at all, notify your bank or card issuer immediately to block the card and start a dispute, then share any bank reference numbers with Flower Power if they request them.

Question 8

The Flower Power amount on my statement doesn’t match the price tags I remember—why could it be higher?

Accepted Answer

The final Flower Power charge can be higher than the shelf prices you recall if it includes extras such as delivery fees, potting or planting services, bulk landscaping materials priced by weight or volume, or additional items added at checkout. It may also reflect discounts applied to some items but not others, or price differences between promotional tags and regular pricing if a promotion had ended. Compare your bank statement to your full itemised receipt or order confirmation, which will show every product and service included in the total.

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