foodpanda

Delivery95% confidence

foodpanda is an online food and grocery delivery platform that connects customers with restaurants and shops via its website and mobile app.

Berlin, Germany
foodpanda.com
Owned by Delivery Hero SE

About foodpanda

foodpanda is an online food and grocery delivery platform that connects customers with nearby restaurants, cafes, cloud kitchens, supermarkets, and convenience stores through its website and mobile apps. Operated by Delivery Hero and headquartered in Berlin, Germany, foodpanda serves multiple countries across Asia and Eastern Europe. Customers can browse menus, place orders, track deliveries in real time, and pay securely using cards, digital wallets, or cash-on-delivery (where available). In many markets, foodpanda also offers a membership program called “panda pro” with benefits like reduced delivery fees and special discounts.

A foodpanda charge may appear on your bank or card statement when you place an order for food, groceries, or other items through the foodpanda app or website, or when you pay for a panda pro subscription. You may also see charges for delivery fees, service fees, small-order fees, tips for riders, or adjustments after an order is updated (for example, item replacements in a grocery order). In some cases, your bank may first show a temporary authorization hold or a small verification charge when you add or update a card, start a trial of panda pro, or when a pending order is being confirmed; these usually drop off automatically once the final amount is settled.

If you’re unsure about a foodpanda charge, start by opening the foodpanda app or logging in at foodpanda.com and checking “Orders” or “History” to match the date and amount with a specific order or panda pro subscription payment. Each order page shows a detailed breakdown of items, fees, and applied vouchers, which should match your statement total. If you still have questions, use the in-app Help/Support section or the Help Center on foodpanda’s website to contact customer service via chat or email; they can clarify what the charge is for, help with refunds for eligible issues (like missing items or failed orders), and assist with cancelling or managing your panda pro membership. Also verify that no one else with access to your device or account placed an order without your knowledge, and consider changing your password and updating payment settings if anything looks suspicious.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to foodpanda.

  1. FOOD PANDA MAKATI PHL

Frequently Asked Questions

Why do I see a foodpanda charge on my card when I didn’t receive any order?

When you place an order, foodpanda may place an authorization hold on your card to confirm funds. If the order is cancelled or fails, the hold may still appear temporarily on your statement, even though foodpanda has not captured the payment. These holds are typically released by your bank within a few business days; check your order history in the app to confirm the order status and contact your bank if the pending amount doesn’t drop off.

What are common foodpanda charge amounts and what do they include?

foodpanda charges can include the cost of food or groceries, delivery fees, service fees, small-order surcharges, and any rider tips you add. The total on your bank statement usually matches the final amount shown on your order receipt in the app, after applying promotions or vouchers. In markets with panda pro, you may also see a separate monthly or annual membership fee, which is charged on a recurring basis until cancelled.

Why am I being charged monthly by foodpanda for panda pro?

If you see a recurring monthly (or yearly) charge from foodpanda, it’s likely for the panda pro subscription, which offers benefits like reduced delivery fees, special deals, and other perks in participating markets. The subscription renews automatically at the end of each billing cycle unless you cancel it in advance. You can view your plan, renewal date, and price by going to Profile > panda pro (or Membership) in the app and checking the subscription details.

How do I cancel my panda pro subscription so I stop getting recurring charges?

To cancel panda pro, open the foodpanda app, go to your Profile, then select panda pro (or Membership/Subscriptions) and choose the option to cancel or turn off auto-renewal. You’ll typically keep your benefits until the end of the current billing period, and you normally won’t be charged again after that period ends. Make sure you complete all steps and look for a confirmation message or email; if you can’t find the option, contact support through the in-app Help center.

How can I request a refund or credit for a foodpanda order charge?

If your order was incorrect, items were missing, or you were charged for an order that failed or never arrived, go to the specific order in the foodpanda app, tap “Help” or “Report an issue,” and follow the prompts. foodpanda typically reviews these cases and may issue a refund to your original payment method or provide credits/vouchers, depending on local policies and the situation. Refund processing times vary by bank or card issuer and can take several business days to appear on your statement.

Why do I see two foodpanda amounts, or a small extra charge like $1 on my statement?

Some banks first show a small temporary authorization (such as $1 or a low local-currency amount) when you add or update a card in the foodpanda app to verify that the card is active. You may then see the actual order total as a separate line. The small verification amount should be reversed automatically and won’t be captured as a final charge; if it remains after several business days, contact your bank and check your foodpanda payment history to confirm only the correct amount was billed.

How can I verify which foodpanda order matches the charge I see on my bank statement?

Log into the foodpanda app or website and go to your Orders or History section, then compare the date, currency, and total amount of each order with the charge on your statement. Tapping into an order will show a full receipt, including taxes, fees, and tips, which should match the billed total. If you manage multiple addresses or accounts (for example, work and personal), check each account, and consider whether a family member using your account may have placed the order.

How do I contact foodpanda about an unknown or incorrect charge?

The fastest way to reach foodpanda is usually through the in-app Help or Support section: open the app, go to your profile or an affected order, and tap Help to start a chat or submit a request. In some countries, you can also use the Help/Contact section at foodpanda.com to access email or web support. Provide a screenshot of the charge, the last 4 digits of the card used (never the full number), the transaction date, and any related order IDs so support can quickly locate and explain or correct the charge.

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