Fortune Star Chinese Takeaway is a local Chinese and Malaysian takeaway restaurant located on Simms Road in Hamilton Hill, Western Australia, offering casual, affordable dishes primarily for pickup and delivery.
Hamilton Hill, Western Australia, Australia
About Fortune Star Chinese Takeaway
Fortune Star Chinese Takeaway is a casual, family‑run Chinese and Malaysian takeaway located on Simms Road in Hamilton Hill, Western Australia. They specialise in affordable, classic dishes such as fried rice, noodle dishes (like chow mein, Singapore noodles, and hokkien noodles), stir‑fries, curries, and popular snacks and entrees. The restaurant focuses on quick service for local customers, with most orders placed for pickup or through local delivery platforms that serve the Hamilton Hill and surrounding Fremantle area.
A charge from Fortune Star Chinese Takeaway typically appears on your bank or card statement after you place an order for food, either in person at the counter, over the phone (with card payment), or via an online delivery service. The amount usually corresponds to a one‑time purchase for a single meal order, sometimes including extras like drinks or sides, and may also include delivery or service fees if ordered through a third‑party app. In some cases, you might see a small temporary “pending” or EFTPOS pre‑authorisation if the payment was processed via a mobile terminal or online system; this should settle to the final bill amount within a few business days.
If you’re unsure about a Fortune Star Chinese Takeaway charge, first check recent food orders you or family members may have placed, including delivery apps or phone orders from around the same date and time. Look for an itemised receipt in your email (if ordered through an app), in your text messages, or among your paper receipts from recent takeaway meals. To resolve questions, you can call the restaurant directly during their normal opening hours with the exact date, time, and amount of the charge so they can look it up on their till or EFTPOS records. If the charge was processed via a delivery platform, it’s usually best to check your order history and contact that platform’s support for billing corrections, refunds, or duplicate charge issues.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fortune Star Chinese Takeaway.
Why do I see a charge from Fortune Star Chinese Takeaway on my statement?
This charge usually corresponds to a takeaway or delivery meal you ordered from Fortune Star Chinese Takeaway on Simms Road in Hamilton Hill. It may have been paid in‑store via EFTPOS, over the phone with your card, or through a delivery platform like Uber Eats, DoorDash, or a similar local service. The description on your statement might appear as “FORTUNE STAR CHINESE,” “FORTUNE STAR HAMILTON HILL,” or a variation including the suburb.
What are typical amounts for charges from Fortune Star Chinese Takeaway?
Common transaction amounts range from around AUD $15–$30 for a single meal (such as one main and rice) up to $60 or more for family‑size or multi‑dish orders. Your total can also include extras like entrees, drinks, and any delivery or service fees if ordering via a third‑party app. If you see a much higher amount than expected, check whether multiple dishes, extras, or delivery fees were added to the order.
Why is there a small pending amount or duplicate looking charge from Fortune Star Chinese Takeaway?
Some EFTPOS terminals and online ordering systems place a temporary pre‑authorisation on your card to confirm it is valid, which can appear as a pending charge or a small test amount. This hold should automatically adjust to the final bill or disappear within 1–3 business days, depending on your bank. If both a pending and a posted transaction remain after several days, contact your bank first, then follow up with the restaurant or delivery platform with your receipt details.
How can I get a receipt or order details for my Fortune Star Chinese Takeaway charge?
If you ordered via a delivery app, you can find a full itemised receipt in the order history section of that app, which shows the restaurant name, items ordered, and total paid. For phone or in‑store orders, the paper receipt is provided at pickup; if you’ve lost it, you can call Fortune Star Chinese Takeaway and provide the exact date, approximate time, and amount so they can check their till or EFTPOS records and confirm the purchase details.
How do I resolve a wrong amount or duplicate charge from Fortune Star Chinese Takeaway?
Start by confirming the charge against your receipts or order history in any delivery apps you use to ensure it’s not for a second order or additional items. If the amount is clearly incorrect or appears to be duplicated, contact the restaurant directly with the transaction date, time, and amount so they can review their records and, if appropriate, reverse or adjust the charge. For orders processed through a third‑party app, you may need to request a correction or refund through that platform’s support section, as they handle the payment on the restaurant’s behalf.
Can I cancel or change a food order once it has been placed with Fortune Star Chinese Takeaway?
Orders placed directly with the restaurant (by phone or in person) can sometimes be changed or cancelled if you call back immediately and the cooking has not yet started. Once food preparation has begun, the restaurant may not be able to cancel or refund, especially for takeaway orders. For orders made through a delivery app, you must use the app’s cancellation options or contact their support, as each platform has its own time limits and refund rules.
How do I request a refund or report a problem with my order?
If there was an issue with food quality, missing items, or an incorrect total and you ordered directly from Fortune Star Chinese Takeaway, call them as soon as possible on the same day of the order to discuss a replacement or refund. Be prepared to provide the receipt, order details, and payment method used. For app‑based orders, report the problem through the app’s “Help” or “Support” section, where you can upload photos and select from options like missing or incorrect items—refunds or credits are then processed by the platform.
What should I do if I don’t recognise a Fortune Star Chinese Takeaway charge at all?
First, ask household members if they recently ordered Chinese or Malaysian takeaway using your card or a linked digital wallet, especially through delivery apps. Check your email and app notifications for any order confirmations from food delivery services around the date of the charge. If no one recognises the purchase and there’s no matching order in your accounts, contact your bank or card issuer to dispute the transaction and consider cancelling the card, and inform the restaurant if your bank recommends doing so.