Foxtel

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Foxtel is an Australian pay television and streaming media company providing subscription TV services and online streaming platforms such as Foxtel Now, Kayo Sports, and Binge.

North Ryde, New South Wales, Australia
foxtel.com.au
Owned by Foxtel Group

About Foxtel

Foxtel is a major Australian pay television and streaming media company based in North Ryde, New South Wales. It offers subscription TV via cable and satellite set‑top boxes, as well as streaming services including Foxtel Now, Kayo Sports (sports streaming), and Binge (entertainment streaming). Foxtel provides live TV channels, on‑demand movies and series, premium sport (AFL, NRL, cricket, motorsport), and drama packs, often bundled with internet or multiroom options. Customers manage their services and billing through the Foxtel website (foxtel.com.au), the MyFoxtel app, or their online accounts for Kayo and Binge.

A Foxtel charge may appear on your bank or card statement when you have an active subscription to Foxtel cable/satellite, Foxtel Now, Kayo Sports, or Binge, or if you have recently signed up for a free trial that converted to a paid plan. Charges are usually monthly recurring subscription fees, but you might also see one‑off costs such as installation or activation fees, equipment fees, pay‑per‑view or Main Event purchases, or pro‑rated charges when you change plans mid‑cycle. In some cases, you may see low‑value temporary authorisation holds when you add or update a payment method, or when a trial is verified before billing starts.

To verify or resolve questions about a Foxtel charge, start by logging into your Foxtel, Kayo, or Binge account using the email address that may be linked to the payment method shown on your statement. Check your “My Account” or “Billing” section for invoices, payment history, and subscription details, and review any recent plan changes or pay‑per‑view purchases. If you still don’t recognise the charge, contact Foxtel customer support via foxtel.com.au (Help & support > Message us or Live Chat) or by phone from within Australia, and have your account number, statement details, and the last four digits of your card ready. Common issues—such as duplicate accounts, charges after cancellation, or trial conversions—are usually resolved by confirming your identity, reviewing billing dates, and adjusting or cancelling the relevant subscription.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Foxtel.

  1. FOXTEL MANAGEMENT PTY North Ryde AU
  2. FOXTEL MANAGEMENT PTY North Ryde AUS

Frequently Asked Questions

Why am I seeing a Foxtel charge on my statement if I mainly use Kayo or Binge?

Foxtel owns and operates Kayo Sports and Binge, and in some cases your bank statement may display the parent company name (Foxtel) instead of the individual service. This is especially common when you signed up via the Foxtel Group payment gateway or through a bundle that includes multiple Foxtel services. Log into your Kayo or Binge account and check the Billing section to confirm the amount and billing date match the charge on your statement. If you still can’t match it, contact Foxtel support with the exact amount, date, and last four digits of your card.

What are typical Foxtel subscription amounts that might appear on my bank statement?

Foxtel set‑top box (cable/satellite) packages commonly range from around AUD $30–$50 per month for basic entertainment tiers, with higher bills (often $70–$150+) when sport, movies, or multiroom options are added. Foxtel Now streaming packages are usually lower, with entry entertainment packs starting from around $25–$30 per month and additional packs (Sport, Movies, etc.) adding to the total. Kayo Sports and Binge charges typically appear separately at their own monthly rates, often between $10–$40 depending on the plan and promotions. Your exact price may vary based on bundles, discounts, or legacy plans, so always confirm via the My Account or Billing page.

Why was I charged by Foxtel after I thought I cancelled my service?

Foxtel, Foxtel Now, Kayo, and Binge all bill at the start of a billing period, so cancelling after your card is charged does not normally generate a refund for the rest of that cycle. For contracted set‑top box services, there may also be minimum term or early termination fees if you cancel before the end of your agreement. Log in to your account and check your cancellation date, your next billing date, and any contract terms listed under My Account > Plan Details or similar. If you believe you were billed in error after a confirmed cancellation, contact Foxtel support with your cancellation confirmation and the transaction details to request a review.

How do I cancel or pause my Foxtel-related subscription?

For traditional Foxtel set‑top box services, you usually need to contact Foxtel directly via phone or online chat through foxtel.com.au to cancel or negotiate changes to your package or contract; some changes can also be made via the MyFoxtel app or My Account. For Foxtel Now, Kayo, and Binge, you can generally manage your subscription online by signing in, going to My Account or Subscription, and selecting ‘Cancel’ or ‘Change Plan’—you’ll typically retain access until the end of the current billing period. Pausing is sometimes offered for sports‑focused products like Kayo during off‑seasons, which you can request through your online account if available. Always check for confirmation emails and note your final billing date to ensure no further charges occur.

What is this small Foxtel charge or $0/$1 transaction on my card?

Foxtel and its streaming services may place a small temporary authorisation (often $0, $1, or a similarly low amount) to verify your card when you sign up, restart a subscription, or update your payment method. This is not a real charge and should automatically disappear or be reversed by your bank within a few business days. You will separately see your actual subscription fee once your trial ends or your billing period begins. If the small authorisation remains pending for an extended period, contact your bank first, then Foxtel if needed.

How can I get a copy of my Foxtel bill or receipt for a charge I don’t recognise?

You can access detailed invoices by logging into your Foxtel or Foxtel Now account at foxtel.com.au and visiting the Billing or My Account section, where you can view and download statements by month. For Kayo or Binge, log into their respective websites or apps, go to Account > Billing/Payment History, and check the invoices around the date of the charge. Each invoice shows the services you’re paying for, the period covered, GST, and any discounts or one‑off fees like installation or pay‑per‑view. If you don’t have online access, Foxtel customer support can email or post a copy of recent bills after verifying your identity.

How do I request a refund or dispute a Foxtel charge?

Start by reviewing your online account to confirm what the charge relates to (e.g., monthly subscription, Main Event purchase, equipment fee, or an overlapping service). If you believe the charge is incorrect—such as being billed after cancellation, double‑charged, or charged for a service you never activated—contact Foxtel via their Help & support section at foxtel.com.au or by phone and provide the date, amount, and last four digits of the card used. Foxtel reviews refund requests on a case‑by‑case basis, particularly where contract terms or trial conversions are involved, and may credit your account or process a refund if an error is confirmed. If you suspect unauthorised use and cannot link the charge to any Foxtel Group account, notify both Foxtel and your bank to secure your card and investigate possible fraud.

Could this Foxtel charge be for a Main Event or pay‑per‑view purchase?

Yes, if you have a Foxtel set‑top box or a linked account, a one‑off charge may be for a Main Event or other pay‑per‑view content, often charged separately from your regular monthly subscription. These amounts can vary depending on the event, and they typically appear on your next bill rather than immediately. Check your Foxtel bill’s itemised section or the My Account area for recent event purchases. If someone else in your household may have ordered the event, you can enable PIN controls on your box or account to prevent unexpected pay‑per‑view charges in the future.

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