Frame.io

Software96% confidence

Frame.io is a cloud-based video review and collaboration platform used by video professionals to share, comment on, and approve media securely.

New York, NY
frame.io
Owned by Adobe Inc.

About Frame.io

Frame.io is a cloud-based video review and collaboration platform designed for filmmakers, editors, agencies, and in‑house creative teams. It lets users securely upload media, share cuts with stakeholders, add time‑coded comments and annotations, compare versions, and manage approvals in one place. Frame.io, headquartered in New York, NY and now part of Adobe, integrates tightly with tools like Adobe Premiere Pro, After Effects, and Final Cut Pro, and offers team management, advanced permissions, watermarking, and secure sharing for professional workflows.

A Frame.io charge may appear on your bank or card statement if you or someone on your team signed up for a paid Frame.io plan, upgraded from a free tier, or added extra storage or seats. Charges are typically billed as a recurring monthly or annual subscription under descriptors like “FRAME.IO”, “FRAME IO”, “ADOBE FRAME.IO”, or similar. You may also see charges if you activated Frame.io for Creative Cloud as part of an Adobe subscription, started a trial that converted to a paid plan, or subscribed through a mobile app store (such as Apple’s App Store). In some cases, you might notice a small temporary authorization hold when first adding or updating a payment method.

To verify or resolve questions about a Frame.io charge, first log in at frame.io (or your Adobe account, if you use Frame.io for Creative Cloud) and check the Billing or Account section for active subscriptions, invoices, and payment history. Look for confirmation emails from Frame.io or Adobe around the date of the charge, and confirm whether a colleague or team admin added you to a paid workspace. If you still can’t identify the charge, contact Frame.io support through support.frame.io or via the in‑app help options, or reach Adobe Support if the subscription is managed through your Adobe account or an app store. Common issues—like duplicate accounts, forgotten trials, or billing under a former company email—are usually resolved by confirming your account details and adjusting or cancelling the relevant subscription.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Frame.io.

  1. FRAME.IO +12122777999 US

Frequently Asked Questions

Why do I see a charge from Frame.io or Adobe Frame.io on my card?

You’re typically charged by Frame.io when you start or renew a paid subscription, such as a Pro or Team plan, or when you use Frame.io through an Adobe Creative Cloud plan that includes Frame.io for Creative Cloud. The statement descriptor may appear as “FRAME.IO”, “FRAME IO”, “ADOBE FRAME.IO”, or a variation depending on your card issuer. In many cases, a trial may automatically convert to a paid plan if not cancelled before the trial ends. Check your Frame.io or Adobe account’s Billing section to confirm which plan generated the charge.

What are the common Frame.io subscription prices and billing options?

Frame.io typically offers subscription plans on a monthly or annual basis, with pricing that has historically included tiers such as Pro (for individual professionals) and Team/Enterprise (for multi‑user teams and studios). Additionally, many Adobe Creative Cloud plans, such as Premiere Pro and All Apps, now include Frame.io for Creative Cloud with a set number of users and storage included in your Adobe subscription price. Exact prices and included storage/seats can change over time and vary by region, so the most accurate, up‑to‑date pricing is listed on frame.io/pricing or within your Adobe account before you confirm purchase. Your statement will usually show the total for your selected term (monthly or yearly) at the time of billing.

How can I cancel or downgrade my Frame.io subscription to stop future charges?

To cancel or change your Frame.io subscription purchased directly from frame.io, log in to your account, go to the Billing or Account section, and select the option to cancel, downgrade, or change your plan; your access usually continues until the end of the current billing period. If your plan is provided through Adobe Creative Cloud, you must manage or cancel it from your Adobe account at account.adobe.com under Plans & Payment. For subscriptions made via the Apple App Store or another app marketplace, you need to cancel through that store’s subscription settings. Cancelling prevents renewal charges, but typically does not generate a partial refund for unused time in the current period.

Why was I charged by Frame.io after my free trial?

When you start a Frame.io or Frame.io for Creative Cloud trial, you’re often required to enter a payment method, and the subscription is set to auto‑renew at the end of the trial unless you cancel beforehand. If you see a charge right after the trial end date, it usually means the trial converted to a paid plan and your first billing cycle began. You can confirm this by checking your account’s Billing page and looking at your trial and renewal dates. If you did not intend to continue, contact Frame.io or Adobe Support as soon as possible—early post‑trial charges are sometimes eligible for adjustment or a goodwill refund, depending on policy and timing.

What are the small $1 or low‑value Frame.io charges or pending amounts on my statement?

Small $0–$1 or low‑value charges related to Frame.io are usually temporary authorization holds used to verify that your card is valid when you sign up, change payment methods, or start a trial. These are not actual fees and should either disappear or be reversed automatically by your bank within a few business days. If the hold remains on your account for longer than your bank’s normal processing time, contact your card issuer for clarification, and then Frame.io or Adobe Support with a screenshot of the transaction if needed. Authorization amounts may vary slightly depending on your financial institution’s practices.

How do I request a refund for a Frame.io charge I didn’t intend or recognize?

First, log in to all possible Frame.io and Adobe accounts you might own (including work or old email addresses) to see if a subscription is active and whether someone on your team initiated the purchase. If you believe the charge is mistaken, contact Frame.io or Adobe Support through support.frame.io or account.adobe.com/support with the last four digits of your card, the exact charge amount, and date so they can locate the transaction. Refund eligibility depends on factors like how long ago the charge occurred, whether services were used, and the specific terms for your plan or app store. If the charge appears fraudulent and you cannot match it to any account, you should also notify your bank or card issuer and consider requesting a new card.

Why do I see multiple Frame.io charges or charges under different emails or teams?

Multiple Frame.io transactions may occur if you have more than one workspace, purchased subscriptions under different email addresses, or if both your personal and company accounts have paid plans. Team or Enterprise admins can also add seats or adjust plans, which might change the billed amount on your renewal date. Log into Frame.io and check each workspace and its Billing section, and ask your team’s admin or finance department whether they created or modified an account on your behalf. If you still can’t reconcile the charges, contact Frame.io or Adobe Support with your receipts or statement details so they can consolidate or identify duplicate accounts where possible.

How can I contact Frame.io about a billing or account issue?

For direct Frame.io billing or account questions, start at support.frame.io or use the in‑app Help/Support option when logged into your workspace to open a ticket or chat with support (availability may depend on your plan level). If your Frame.io access is bundled with Adobe Creative Cloud, you can also go to account.adobe.com/support and choose the chat or phone options for billing and subscription help. Be ready to provide the email(s) associated with your account, recent invoice numbers, and a screenshot or exact details of the charge from your bank statement. This information helps support quickly locate your subscription and resolve issues like unknown charges, plan changes, or access problems.

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