Fratelli Fresh

Restaurant95% confidence

Fratelli Fresh is an Australian Italian restaurant and fresh-produce brand offering casual dining with pizza, pasta, and classic Italian dishes, plus retail sales of fresh ingredients.

Sydney, New South Wales, Australia
fratellifresh.com.au
Owned by Pacific Hunter Group (via Rockpool Dining Group)

About Fratelli Fresh

Fratelli Fresh is an Australian Italian restaurant brand based in Sydney, New South Wales, known for its casual, family‑friendly venues and focus on fresh seasonal produce. Across multiple locations, Fratelli Fresh serves a menu of classic Italian dishes including wood‑fired pizzas, fresh pasta, antipasti, salads, and desserts, alongside a full bar with Italian wines, cocktails, and beers. In addition to dine‑in, many locations offer takeaway, online ordering, event and group bookings, and a selection of fresh ingredients and meal components for at‑home cooking.

A Fratelli Fresh charge may appear on your bank or card statement when you pay for a meal in‑venue, place an online pickup or delivery order, buy a gift card, or pay a deposit for a group booking or function. You might also see a charge if you purchase retail items such as fresh pasta, sauces, or groceries from a Fratelli Fresh marketplace or deli counter, or if you buy through a third‑party delivery app that bills under the restaurant’s name. Some customers may notice pre‑authorisation holds when opening a bar tab or when a card is swiped to secure a booking; these temporary holds usually drop off within a few business days and are replaced by the final settled amount.

If you’re unsure about a Fratelli Fresh charge, start by checking recent dining visits, online orders, or group bookings made under your name, email address, or mobile number. Look for an email receipt from Fratelli Fresh or from any online ordering platform you used, and compare the statement date and amount with your booking or order confirmation. For further help, you can contact the specific Fratelli Fresh venue you visited (phone details and addresses are listed at fratellifresh.com.au) or use the contact form on their website with your full name, the last four digits of your card, transaction date, and exact amount so they can locate the payment, confirm what it relates to, and resolve any billing issues, refunds, or duplicate charges.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fratelli Fresh.

  1. Fratelli Bridge St Sydney AUS
  2. Fratelli Fresh Sydney AUS

Frequently Asked Questions

Why do I see a charge from Fratelli Fresh on my bank statement?

A Fratelli Fresh charge usually relates to a recent restaurant visit, online order for pickup or delivery, a bar tab settlement, or a function or group booking you paid for. It may also reflect gift card purchases or retail items bought from a Fratelli Fresh marketplace or deli counter. Check your recent dining and ordering activity around the date on your statement, including any bookings made under a friend or family member’s name but paid with your card.

What names or descriptions might Fratelli Fresh charges appear under?

On Australian bank and card statements, Fratelli Fresh transactions may appear as variations such as “FRATELLI FRESH”, “FRATELLI FRESH [SUBURB/LOCATION]”, or the venue’s specific name (e.g., Fratelli Fresh Darling Harbour). Online orders can sometimes display the payment gateway as well, such as “FRATELLI FRESH ONLINE” or similar wording if processed through a third‑party system. If you used a delivery app, the charge may appear under the app’s name rather than Fratelli Fresh.

Why is the Fratelli Fresh amount higher than the menu prices I remember?

The final amount can be higher than base menu prices because it may include drinks, extras or add‑ons, surcharges (such as public holiday or Sunday surcharges where applicable), or a service charge for large groups or events. For online orders, delivery fees and platform service fees (if you ordered via a delivery partner) can also increase the total. Review your itemised receipt or email confirmation to see a breakdown of menu items, surcharges, and GST.

Does Fratelli Fresh place pre‑authorisation holds on my card?

Some Fratelli Fresh venues may place a temporary pre‑authorisation hold when you open a bar tab, secure a large booking, or when a card is used to confirm a reservation online. This appears as a pending charge, often for a round amount (e.g., $50, $100, or the agreed deposit), and is not the final amount you will be charged. The hold is typically released within 3–7 business days, with the actual settled bill appearing as a separate, final transaction if you dined or used the service.

How do I get a copy of my Fratelli Fresh receipt or tax invoice?

If you dined in, you can request a duplicate receipt by contacting the specific Fratelli Fresh venue and providing the date, approximate time, the amount paid, and the last four digits of your card. For online orders, check your email for an order confirmation or invoice from Fratelli Fresh or the ordering platform you used. If you can’t locate it, use the contact form at fratellifresh.com.au with your details so the team can look up and resend your tax invoice where possible.

How can I query or dispute a Fratelli Fresh charge or request a refund?

First contact the Fratelli Fresh venue where the transaction occurred (phone details are listed on fratellifresh.com.au) and provide the transaction date, exact amount, and card details (last four digits only) so staff can locate the payment. If you believe you were double‑charged, overcharged, or charged after a cancelled booking, the venue can review their point‑of‑sale records and process corrections or refunds where appropriate. If you cannot resolve the issue directly, you may also contact your bank or card issuer to lodge a formal dispute, but keep in mind they may ask for evidence of your attempt to resolve it with the merchant first.

How do deposits and cancellations for Fratelli Fresh group bookings work?

For larger group bookings or functions, Fratelli Fresh may require a deposit or minimum spend secured with a credit card. The deposit is usually charged at the time of booking and later deducted from your final bill. Cancellation policies—including deadlines for full or partial refunds of deposits—can vary by venue and event size, so check the terms provided in your booking confirmation email or contact the venue directly if your plans change.

How can I contact Fratelli Fresh about a mystery charge on my card?

Visit fratellifresh.com.au and go to the Locations section to find contact details (phone and address) for each restaurant, then call the venue you most likely visited around the transaction date. You can also use the website’s general contact or enquiry form, including your full name, best contact details, the exact transaction amount, date, approximate time, and the last four digits of your card. Providing clear information helps the team quickly locate the transaction and explain what the charge relates to or fix any billing errors.

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