Question 1

Why do I see a charge from Fresha on my bank or card statement instead of the salon’s name?

Accepted Answer

Fresha acts as the payments platform and merchant of record for many salons, spas, and wellness businesses using its software. That means your bank or card issuer often shows “Fresha” (sometimes alongside the business name) when you pay for an appointment, deposit, or product. The underlying charge is for services or items you booked or bought from a business that runs its payments through Fresha.

Question 2

What types of purchases typically result in a Fresha charge, and what are common amounts?

Accepted Answer

Common Fresha charges include appointment payments (e.g., haircuts, coloring, facials, massages), deposits when booking, tips added to a service, gift card purchases, and no‑show or late‑cancellation fees. Amounts vary widely by service and location, but it’s common to see rounded figures (for example, $25–$60 for basic treatments, higher for multi‑step or premium services). Check your recent salon or spa visits and confirmation emails for a matching total and date.

Question 3

Does Fresha offer subscriptions or recurring billing, and why might I see a repeat charge?

Accepted Answer

While booking a service, some businesses using Fresha may sell memberships, packages, or recurring treatments (such as monthly facials or regular blow‑dries) that renew on a schedule. If you agreed to one of these plans, you might see repeated Fresha charges at weekly, monthly, or other regular intervals. You can review these in your booking confirmation emails or by logging into your Fresha account to see if you’ve purchased any membership or pre‑paid course of treatments.

Question 4

How can I cancel, reschedule, or stop future charges for an appointment I booked through Fresha?

Accepted Answer

To cancel or reschedule, open your confirmation email from Fresha and use the ‘Manage booking’ link, or log into your Fresha account/app and go to your upcoming appointments. Each business sets its own cancellation window and fees, so check the policy shown during booking to see if deposits or late‑cancellation fees apply. If you want to stop a recurring membership or package renewal, contact the salon or spa directly using the contact details in your confirmation or on their Fresha profile, as they control ongoing billing.

Question 5

How do I request a refund for a Fresha charge I don’t recognize or am unhappy with?

Accepted Answer

Refunds for services, deposits, or fees processed via Fresha are handled by the individual salon or business, not Fresha itself. Contact the business first (phone, email, or social links in your confirmation) and explain the issue, including the date, amount, and any booking reference. If you cannot reach them or believe a charge is unauthorized, you can submit a ticket through the Fresha Help Center (support.fresha.com) with details of the transaction, and also consider contacting your bank or card issuer to discuss dispute options.

Question 6

Why do I see a small Fresha amount as ‘pending’ or a $0–$1 authorization on my card?

Accepted Answer

Fresha may place a small temporary authorization on your card when you first add it, update it, or when a business requires card details to secure a booking. This is not a real charge and is used only to verify that your card is valid. These authorizations usually appear as $0, $1, or a small local‑currency equivalent and automatically disappear or reverse within a few business days, depending on your bank.

Question 7

How can I see my past Fresha bookings and receipts to confirm what I was charged for?

Accepted Answer

Go to fresha.com or open the Fresha app and sign in with the email address or mobile number you used when booking. Under your profile, you can view your appointment history, upcoming bookings, and in many cases receipts or payment summaries for each visit. You can also search your email (including spam/junk folders) for subject lines like “Your booking with” or “Fresha receipt” to match each charge with a specific appointment or purchase.

Question 8

How do I contact Fresha or the business if I still have questions about a charge?

Accepted Answer

Start by contacting the salon, spa, or wellness business that provided the service; their phone number, email, and sometimes social media links are listed in your Fresha confirmation email and on their Fresha profile page. If you need technical help identifying a charge or can’t reach the business, visit support.fresha.com and submit a support request with your name, the last 4 digits of your card, the exact amount, currency, and date of the charge, plus any booking reference you have. Fresha’s support team can help determine which business processed the payment and guide you on next steps.

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