Australian retailer specializing in electric personal mobility devices such as e-bikes and other performance electric machines, along with related parts and servicing.
Fully Charged is an Australian retailer focused on electric personal mobility, with showrooms in Brisbane and the Gold Coast. They specialise in performance electric bikes (including folding, fat-tyre, cruiser and commuter e-bikes) and related gear such as helmets, parts and accessories, and they operate a factory-backed service centre for maintenance and repairs. Fully Charged is an authorised dealer for brands like Leitner and Fiido, and sells complete e-bikes typically in the AUD $1,495–$2,600 range, plus safety gear and accessories starting from around $14–$120.([fullycharged.biz](https://www.fullycharged.biz/collections/electric-bikes?utm_source=openai))
A charge from “Fully Charged” on your bank or card statement most often relates to a one-time purchase of an electric bike, accessory, or service work done on your bike, either in-store in Brisbane/Gold Coast or via their online store at fullycharged.biz. Common scenarios include paying in full for an e-bike, buying helmets or parts online (with additional shipping fees), leaving a deposit or making a service/repair payment, or using a payment service such as PayPal or Zip Pay at checkout. While Fully Charged does not generally sell subscription-style services, you may see multiple instalment entries if you used a buy-now-pay-later option like Zip Pay, or if your bank or PayPal placed a temporary authorisation hold when you made or updated a payment.([fullycharged.biz](https://www.fullycharged.biz/pages/shipping?utm_source=openai))
If you’re unsure about a Fully Charged transaction, first check your email (including spam) for an order confirmation from fullycharged.biz or from their associated partner Snowbiz, and compare the amount and date with what appears on your statement. If you still can’t identify it, contact Fully Charged with the transaction date, amount, and the last four digits of the card used; you can reach them by email at info@fullycharged.biz or by phone on +61 7 3229 8911, at their Brisbane CBD location (167 Elizabeth St) or Gold Coast store in Southport. They can look up your order or workshop job, resend invoices, advise on shipping or service charges, and discuss options for cancellations, returns or resolving any billing errors according to their store policies.([fullycharged.biz](https://www.fullycharged.biz/pages/about-us?utm_source=openai))
Bank Statement Variations
0 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fully Charged.
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Frequently Asked Questions
What types of purchases usually result in a charge from Fully Charged?
Most Fully Charged charges come from buying an electric bike, accessory, or paying for servicing/repairs. E-bikes on fullycharged.biz commonly range from about AUD $1,495 to over $2,000, while helmets start around $119.99 and smaller accessories from about $13.99, with additional shipping charged on top. If the amount on your statement is within these ranges (plus freight), it’s likely tied to one of these purchases.([fullycharged.biz](https://www.fullycharged.biz/collections/electric-bikes?utm_source=openai))
Does Fully Charged offer subscriptions or recurring billing?
Fully Charged primarily operates as a retail and service business, so most customers are charged once per purchase rather than on a recurring subscription. However, if you used a buy-now-pay-later provider such as Zip Pay at checkout, you may see a series of instalment charges related to the same original purchase. In those cases, your statement may show both the initial order and ongoing payments handled by the third‑party finance provider, not by Fully Charged directly.([snowbiz.com.au](https://www.snowbiz.com.au/pages/fully-charged?utm_source=openai))
Why do I see two Fully Charged charges or a small extra amount on my card?
When you pay by card or through services like PayPal, your bank may place a temporary authorisation hold to verify the card, which can appear as a separate small or duplicate charge. One entry is typically the pending authorisation and the other is the final settled amount; the hold should disappear automatically within a few business days. In addition, your order may show a separate line for shipping or a follow-up payment for workshop labour or parts if they were billed after an initial deposit. If the duplicate or small charge doesn’t reverse, contact Fully Charged and your card issuer to investigate.([fullycharged.biz](https://www.fullycharged.biz/pages/shipping?utm_source=openai))
How can I find my receipt or order details for a Fully Charged transaction?
Start by searching your email for messages from fullycharged.biz or Snowbiz around the date of the charge, as online orders and many in‑store sales generate confirmation emails and tax invoices. If you created an online account, you can also log into the Fully Charged website and check your order history. If you still can’t locate paperwork, contact them with the date, amount, and last four digits of the card from your statement so they can look up the transaction and resend a receipt.([fullycharged.biz](https://www.fullycharged.biz/?utm_source=openai))
How do I cancel or change a Fully Charged order before it ships?
Orders placed online are typically processed within 1–2 working days, so it’s important to contact Fully Charged as soon as possible if you need to cancel or amend an order. You can email info@fullycharged.biz or call +61 7 3229 8911 with your order number and requested changes; they can advise whether the order has already been dispatched or is still editable. Once an item has shipped, changes usually have to be handled as a return or exchange under their standard policies.([fullycharged.biz](https://www.fullycharged.biz/pages/shipping?utm_source=openai))
How can I request a refund or return for a Fully Charged purchase?
Fully Charged and their partner Snowbiz indicate that they aim to provide a “satisfied or refunded” shopping experience, but returns and refunds depend on the product type, condition, and timing. As a general rule, items should be kept in good, resalable condition with original packaging, and you should contact them promptly once you decide you’d like to return or query a purchase. Email info@snowbiz.com.au or info@fullycharged.biz with your order details, photos of the item (if applicable), and a description of the issue; they will confirm eligibility, any restocking or freight costs, and how the refund or exchange will be processed.([snowbiz.com.au](https://www.snowbiz.com.au/pages/fully-charged?utm_source=openai))
What shipping or extra fees might appear with a Fully Charged charge?
In addition to the product price, Fully Charged often adds a separate shipping fee at checkout—typical registered post charges for larger items like scooters or e‑rideables range from about AUD $30–$60 within Australia, while small accessories ship from about $10–$15. Rural and remote areas may incur additional freight charges, which would be clearly communicated by email or phone if they apply to your order. If your statement total is higher than the item price alone, review your order confirmation for shipping and any workshop or accessory add‑ons included in the final amount.([fullycharged.biz](https://www.fullycharged.biz/pages/shipping?utm_source=openai))
How can I contact Fully Charged if I don’t recognise this charge, especially if I live outside Australia?
You can contact Fully Charged’s Brisbane store by emailing info@fullycharged.biz or calling +61 7 3229 8911; have your full name, the exact amount, transaction date, and last four digits of your card ready so they can search their system. They’re based in Queensland, with a main CBD location at 167 Elizabeth St, Brisbane, and a Gold Coast store in Southport, and they ship Australia‑wide and in some cases overseas. If you live outside Australia and don’t recall ordering from an Australian e‑bike retailer, double‑check with other members of your household and your PayPal or Zip Pay accounts, then contact your bank to dispute the charge if it still appears unauthorised.([fullycharged.biz](https://www.fullycharged.biz/pages/about-us?utm_source=openai))