Shoe Warehouse

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Shoe Warehouse is an Australian footwear retailer and online store offering discounted men’s, women’s and children’s shoes from major comfort and athletic brands such as Clarks, Hush Puppies, Skechers and Adidas.

Port Melbourne, Victoria, Australia
shoewarehouse.com.au
Owned by Brand Collective Pty Ltd

About Shoe Warehouse

Shoe Warehouse is an Australian footwear retailer and online store based in Port Melbourne, Victoria, specialising in discounted men’s, women’s and children’s shoes. They focus on comfort and well-known athletic brands, including Clarks, Hush Puppies, Skechers and Adidas, along with seasonal and clearance ranges. Customers can shop in-store or online at shoewarehouse.com.au, where they frequently offer promotional pricing, discount codes, and multi-buy deals across casual, school, sports and dress shoes.

A charge from “Shoe Warehouse” or “SHOEWAREHOUSE.COM.AU” on your bank or card statement typically relates to a purchase made in one of their Australian stores or through their online store. This may include a one-time purchase, a click-and-collect order, an online order shipped to your address, or a payment made using a saved card in your online account. You may also see multiple charges if your order was split into separate shipments, if an initial pre-authorisation hold was taken for order verification, or if you used a third-party payment service (such as PayPal, Afterpay or Zip) where Shoe Warehouse is still listed as the underlying merchant.

If you are unsure about a Shoe Warehouse charge, start by checking your email for order confirmations or receipts from shoewarehouse.com.au around the transaction date, including your spam or promotions folders. If you created an online account, log in to view your order history and invoices; for in-store purchases, check any paper receipts or digital receipts sent by SMS or email. For further help, visit shoewarehouse.com.au and use their Contact or Help section to reach customer service via web form or email, providing your full name, the last four digits of the card used, the transaction date and amount. They can look up the transaction, explain any pending or duplicate-looking charges, and advise on returns, refunds, size exchanges or order cancellations where possible.

Bank Statement Variations

8 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoe Warehouse.

  1. SHOE WAREHOUSE DRUMM DRUMMOYNE AUS
  2. SHOE WAREHOUSE EAGLE EAGLE FARM AUS
  3. SHOE WAREHOUSE EAGLE F EAGLE FARM AU
  4. SHOE WAREHOUSE HOMEB HOMEBUSH AUS
  5. SHOE WAREHOUSE PERTH A PERTH AIRPOR AU
  6. SHOE WAREHOUSE RYDE RYDE AUS
  7. SHOE WAREHOUSE SOUTH SOUTHBANK AUS
  8. SHOE WAREHOUSE TUGGE TUGGERAH AUS

Frequently Asked Questions

Why do I see a charge from SHOES WAREHOUSE or SHOEWAREHOUSE.COM.AU on my statement?

This charge usually relates to a footwear purchase made in an Australian Shoe Warehouse store or via their online shop at shoewarehouse.com.au. It may be for school shoes, casual or sports shoes from brands like Clarks, Hush Puppies, Skechers or Adidas. If you don’t recognise it, check whether a family member used your card for an in-store or online purchase before disputing the transaction.

What are typical charge amounts from Shoe Warehouse?

Common charge amounts reflect discounted retail shoe prices, often ranging roughly from AUD $40–$80 for kids’ and school shoes and AUD $70–$180 for adult comfort and athletic styles, depending on brand and promotion. You may also see bundled totals if you purchased multiple pairs in one transaction or if a discount code or sale was applied. The final amount on your statement should match the “Order Total” shown on your receipt or email confirmation.

Does Shoe Warehouse run subscriptions or recurring billing for shoes?

No, Shoe Warehouse is a standard retail merchant and does not typically operate subscription or automatic shoe-delivery plans. Charges are usually one-off payments for in-store or online purchases. If you see what looks like a recurring charge, review the exact dates and amounts and contact Shoe Warehouse through their website to confirm whether multiple separate purchases were made.

Why is there both a pending and a completed Shoe Warehouse charge on my card?

When you place an order online, Shoe Warehouse (or your payment provider) may place a temporary authorisation hold to verify your card details. Once your order is confirmed and processed, this hold is either converted into a completed transaction or released. It can briefly look like two charges, but the pending authorisation should drop off automatically within a few business days, leaving only the final settled amount.

How can I cancel or change an online order with Shoe Warehouse?

If you ordered via shoewarehouse.com.au and need to cancel or change size, contact their customer service as soon as possible using the Contact or Help form on the website, quoting your order number. Orders are processed quickly, so changes might not be possible once packing or shipment has begun, in which case you may need to wait for delivery and then follow their returns or exchange process. Always check the latest “Delivery & Returns” information on their site for current rules and timeframes.

How do refunds and returns work for Shoe Warehouse purchases?

Shoe Warehouse generally allows returns or exchanges on unworn shoes within a specified period, provided you have proof of purchase and the items are in original condition; exact timeframes and conditions are listed on their returns policy page at shoewarehouse.com.au. For online orders, refunds are usually processed back to the original payment method after the returned items are received and inspected. It can take several business days for the refund to appear on your bank or card statement, depending on your financial institution.

How can I contact Shoe Warehouse about a charge I don’t recognise?

Go to shoewarehouse.com.au and navigate to the Contact Us or Help section, where you can submit an enquiry via web form or find their customer service email details. Include your full name, approximate transaction date and amount, the last four digits of the card used, and any order number or receipt you have. Their team can search for the transaction, confirm what was purchased and advise you on next steps, including refunds or bank disputes if the charge appears fraudulent.

Where can I find my Shoe Warehouse receipt or order details to match the charge?

For online purchases, check your email (including spam and promotions folders) for an order confirmation from shoewarehouse.com.au sent on the purchase date; this email will show your order number, items and total charged. If you created an account, you can also log in and view your order history and invoices under your account settings. For in-store purchases, the amount on your bank statement should match the total on your printed or emailed receipt, which you may have requested at checkout.

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