The Warehouse

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The Warehouse is a New Zealand discount department store chain selling a wide range of general merchandise including clothing, homewares, electronics, toys, and groceries.

Auckland, New Zealand
thewarehouse.co.nz
Owned by The Warehouse Group

About The Warehouse

The Warehouse is a major New Zealand discount department store chain, often recognised by its red-branded “red sheds”. Operated by The Warehouse Group and headquartered in Auckland, it sells a wide range of affordable general merchandise, including clothing, footwear, homewares, furniture, electronics, toys, stationery, gardening, sports gear, and everyday groceries. Customers can shop in hundreds of physical stores across New Zealand or online at thewarehouse.co.nz, with options like home delivery and Click & Collect from their local store.

A charge from The Warehouse on your bank or card statement usually relates to a one‑off purchase made in-store or online. On statements, it may appear as “THE WAREHOUSE”, “THE WAREHOUSE [STORE/CITY]”, or “THEWAREHOUSE.CO.NZ”, sometimes with a store number or location. You might see a charge for an online order (including separate shipping charges), a Click & Collect purchase, a partial charge if items shipped in multiple parcels, or a temporary authorisation hold when you place or modify an order. If you have a paid MarketClub+ membership (The Warehouse Group’s subscription offering), you may also see recurring membership fees charged on a monthly or annual cycle.

To verify a The Warehouse charge, first check recent till receipts, email order confirmations, or your online account order history at thewarehouse.co.nz (My Account > Orders). Look for matching dates and amounts, and remember that online orders may be processed on the ship date rather than the order date. If something still doesn’t look right, contact The Warehouse customer service via the Help & Contact section on their website, live chat, or by visiting your local store’s customer service desk with your statement and ID. They can help track orders, explain partial or duplicate-looking charges, process eligible refunds or returns, and correct any billing errors.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Warehouse.

  1. TWL 135 Paraparaumu\Coastlands Shopping
  2. The Warehouse 142\Cnr Fenton & Amohau St
  3. The Warehouse 202\TI Rakau Drive\Botany
  4. The Warehouse 210\40-48 Downing Street\G
  5. The Warehouse 221

Frequently Asked Questions

Why do I see a charge from THE WAREHOUSE or THEWAREHOUSE.CO.NZ on my statement when I only remember shopping in-store?

In-store card transactions at The Warehouse can appear on your statement as “THE WAREHOUSE”, often followed by a store number or suburb (for example, THE WAREHOUSE 0123 AUCKLAND). Some banks don’t clearly distinguish between online and in‑store purchases, so the descriptor may look similar to an online charge. Match the transaction date and amount with your paper receipt or any digital receipts sent to your email or loyalty account.

Can The Warehouse charge me more than once for the same online order?

For most orders, The Warehouse takes payment once when your items are confirmed for shipping or collection. However, if your order is split into multiple shipments or includes Marketplace items from different sellers, you may see separate charges that together equal your total order amount. You might also see an initial authorisation hold followed by the final charge; the hold should drop off automatically after a few business days.

Does The Warehouse offer any subscriptions or recurring charges, like MarketClub+?

The Warehouse itself is mainly pay‑as‑you‑go retail, but The Warehouse Group offers MarketClub+—a paid membership that can include benefits such as free or discounted shipping and member-only deals across participating brands. If you’ve signed up, you may see a recurring monthly or annual charge under a descriptor referencing The Warehouse or The Warehouse Group. You can review and manage your MarketClub+ membership, including billing dates and renewal settings, by logging into your account on thewarehouse.co.nz or the MarketClub section of partner sites.

Why do I see a small or duplicate ‘pending’ amount from The Warehouse on my card?

When you place or update an online order, The Warehouse may place an authorisation hold on your card to confirm the payment method. This can appear as a small test amount or a pending hold for the full order value, separate from the final captured payment. These holds are temporary and should automatically clear within a few days; if a hold remains after your statement cycle closes, contact your bank and then The Warehouse customer support with your order number.

How can I get a receipt or find which purchase a The Warehouse charge relates to?

If you ordered online, log in at thewarehouse.co.nz and go to My Account > Orders to view your order history, invoices, and GST receipts, which will show exact amounts and dates. For in‑store purchases, check your physical receipts or any emailed receipts if you provided an email or scanned a loyalty account at checkout. If you’ve lost your receipt, your local store or customer service (via the Help & Contact section online) may be able to look up the transaction using your card details, date range, and store location.

How do I return an item and get a refund for a The Warehouse purchase I don’t recognise or no longer want?

The Warehouse has a standard returns policy that generally allows change‑of‑mind returns for many items in resalable condition with proof of purchase, subject to some exclusions (e.g., certain electronics, hygiene items, or opened media). For in‑store purchases, take the item and your receipt or bank statement to the customer service desk; for online orders, start a return via your account on thewarehouse.co.nz or follow the Returns instructions in your order confirmation email. Refunds are usually processed back to the original payment method, though processing times can vary by bank. Always check the Returns page on their website for current timeframes and any category‑specific conditions.

How do I cancel or manage my MarketClub+ or other recurring membership charges from The Warehouse Group?

If your statement shows a repeating fee linked to The Warehouse or The Warehouse Group, sign into your online account where you originally joined MarketClub+ or any related membership. Look under Account, Subscriptions, or Membership settings to view your plan details, renewal date, and cancellation options. Most memberships can be cancelled online at any time, but access generally continues until the end of the current paid period and partial refunds for unused time are not typically offered.

Who should I contact if I think a The Warehouse charge is incorrect or fraudulent?

First, verify with anyone else who may use your card or household account in case they made a purchase at The Warehouse or on thewarehouse.co.nz. If no one recognises the transaction, contact The Warehouse customer service through the Help & Contact section of their website or visit a store with your statement so they can investigate the transaction ID and location. If you still suspect fraud, notify your bank or card issuer immediately to dispute the charge and secure your card, as your bank ultimately controls chargebacks and card replacement.

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