Gelato Messina

Restaurant96% confidence

Gelato Messina is an Australian gelato brand known for its artisanal, small-batch gelato and creative rotating flavours, operating multiple gelato stores across Australia.

Sydney, New South Wales, Australia
gelatomessina.com

About Gelato Messina

Gelato Messina is a well-known Australian gelato brand founded in Sydney, specialising in artisanal, small-batch gelato made in-house from high‑quality ingredients. They operate multiple gelato stores across Australia, particularly in Sydney, Melbourne, Brisbane and Canberra, offering a core range of classic flavours alongside an ever-changing menu of weekly specials. In addition to scoops in-store, Messina also sells takeaway tubs, gelato cakes, gift vouchers, and limited-edition products, some of which can be ordered online via gelatomessina.com or third‑party delivery platforms.

A Gelato Messina charge may appear on your bank or card statement when you purchase gelato in-store, order takeaway tubs or cakes online, buy a gift voucher, or book a special event or class. Charges are usually one‑time transactions for the amount you authorised at the store or checkout, but you may also see small temporary authorisation holds if you paid online or added a new card to your Messina account or a delivery app they partner with. If you pre‑order cakes or catering, your card is typically charged at the time of booking or just before fulfilment, depending on the terms shown at checkout.

If you’re unsure about a Gelato Messina charge, start by checking your recent in‑store visits, online orders at gelatomessina.com, or purchases through delivery platforms linked to your card. Look for email receipts from Gelato Messina or order confirmations in any apps you use for food delivery, and compare the date and amount with what appears on your statement. For further help, you can contact Gelato Messina via the contact form on gelatomessina.com or reach out directly to the store where the purchase was made; for orders placed through third‑party delivery apps, their customer support is usually responsible for billing and refund queries. If you still don’t recognise the transaction, contact your bank or card issuer to dispute or block the charge.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Gelato Messina.

  1. GELATO MESSINA ADMIN +61420997110 AU
  2. GELATO MESSINA ADMIN +61420997110 AUS
  3. Gelato Messina SR Surry Hills AUS
  4. MESSINA CIRC QUAY Sydney AUS

Frequently Asked Questions

What types of purchases usually result in a Gelato Messina charge on my statement?

Most Gelato Messina charges come from in‑store purchases of scoops, takeaway tubs, or gelato cakes at one of their Australian locations. You might also see a charge if you pre‑ordered a gelato cake or special product online, bought a gift voucher, or placed an order through a food delivery partner. The merchant description on your statement may appear as “GELATO MESSINA,” followed by the suburb or store name, or occasionally the payment platform they use.

What are typical price ranges for Gelato Messina purchases?

Common in‑store transactions are usually small to moderate amounts in AUD, such as roughly $6–$15 for cups or cones, $20–$40 for takeaway tubs or multiple items, and higher amounts (often $60+) for gelato cakes or larger party orders. Online pre‑orders and special products may also fall in the $60–$150+ range depending on size and customisation. If the amount on your statement matches what you’d expect for multiple gelato orders or a cake, it is likely tied to one of these purchases.

Does Gelato Messina offer subscriptions or recurring billing?

Gelato Messina does not typically operate a subscription or membership model for regular customers, so most charges are one‑off transactions. If you see repeat charges, they are usually separate purchases (for example, multiple in‑store visits, different cake orders, or repeated delivery orders via an app). Review your email inbox and delivery app order history across the dates of each charge to confirm whether you, a family member, or another authorised user placed those orders.

Why do I see a small or duplicate pending charge from Gelato Messina?

A small or duplicate pending amount (often a low dollar value) may be an authorisation hold placed by the payment processor when you pay online or add a card to an ordering system. This is used to verify that your card is valid and should automatically drop off or be reversed within a few business days. Only the final completed transaction for your actual order should remain as a settled charge on your statement; if a pending hold does not clear, contact your bank or reach out to Gelato Messina through their website.

How can I get a receipt or proof of purchase for a Gelato Messina charge?

For in‑store purchases, receipts are normally provided at the counter and may also be available via email or SMS if you requested a digital copy through the payment terminal. For online cake or product orders placed at gelatomessina.com, check your email for an order confirmation or log in to your account (if you created one) to view past orders. If you can’t find a receipt, note the date, time, amount, and store location (if known) and contact Gelato Messina via their website so they can help locate the transaction where possible.

How do I change, cancel, or get a refund for a Gelato Messina cake or online order?

Changes or cancellations for pre‑ordered cakes and special products usually need to be made within a specific time window before the pickup or delivery date, as detailed during checkout on gelatomessina.com. To amend or cancel, refer to the instructions in your order confirmation email or use the contact details provided there; many stores handle cake orders directly. Refunds are assessed based on their cancellation and change policy, so last‑minute cancellations may not be fully refundable. If you ordered through a delivery partner, you generally need to request changes or refunds via that app’s support.

Who should I contact if I don’t recognise a Gelato Messina charge?

First, check with family members or anyone else with access to your card to see if they made a purchase at Gelato Messina or via a delivery app. If no one recognises the transaction, gather the charge details (date, amount, and the exact descriptor from your statement) and contact Gelato Messina using the contact form on gelatomessina.com or by calling the store that appears in the description, if listed. They may be able to confirm whether a transaction with that amount went through their system. If the charge still cannot be identified or appears fraudulent, contact your bank or card issuer immediately to dispute the transaction and secure your card.

Can I pause or prevent future Gelato Messina charges to my card?

Because Gelato Messina does not use subscription billing, preventing future charges mainly means avoiding new purchases with that card or removing it from any saved profiles on delivery apps you’ve used with Messina. If you believe your card details were saved or misused, delete or update the payment method in those apps and ask Gelato Messina or the app provider to remove stored card data if needed. For suspected fraud, your bank or card issuer can block the card and issue a replacement to stop any additional unauthorised charges.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare Gelato Messina

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you