GENSOLUTION

Other70% confidence

GENSOLUTION is a UK-based specialist recruitment agency focused on placing passive fire protection professionals in data centres, critical infrastructure and commercial construction projects across the UK and Europe.

London, United Kingdom
gensolution.co.uk

About GENSOLUTION

GENSOLUTION is a specialist recruitment and staffing agency headquartered in the United Kingdom that focuses exclusively on passive fire protection (PFP) roles. The firm recruits FIRAS‑certified engineers, surveyors, project managers and related specialists for data centres, critical infrastructure, commercial builds, healthcare, education and industrial projects across the UK and wider Europe. Its services include permanent placement, contract staffing and executive search for senior fire safety and operations roles, aimed primarily at Tier‑1 contractors and hyperscale data centre operators.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

A card charge from “GENSOLUTION” would most likely relate to recruitment or staffing services, such as fees for sourcing and placing passive fire protection personnel, or retained search fees for senior roles. In some cases, charges might reflect instalment payments on a recruitment invoice, a deposit or retainer for an executive search assignment, or payment for short‑term contract staff deployed to a specific project. Depending on how your organisation is set up, these payments might be processed via card rather than bank transfer, which is why they appear on a Visa statement.

If you’re unsure about a GENSOLUTION charge, first check any recruitment or staffing agreements your company has signed for passive fire protection work and compare the billed amount, date and project reference to the charge on your statement. Look for invoices or proposals from GENSOLUTION in your email or procurement system, and confirm internally with your HR, procurement or project management teams, as these services are typically purchased at a business level rather than by individual consumers. If questions remain, contact GENSOLUTION directly using the details on their website to request a copy of the invoice, breakdown of fees or clarification of any authorisation or duplicate charges before disputing the transaction with your card issuer.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to GENSOLUTION.

  1. GENSOLUTION

Frequently Asked Questions

Why do I see a charge from GENSOLUTION on my company card?

A charge from GENSOLUTION typically corresponds to recruitment or staffing services for passive fire protection roles—such as placement fees for FIRAS‑certified engineers or surveyors, contract technician deployments, or retained executive search work for fire safety leadership positions. Check recent recruitment projects or staffing requests for data centre or fire‑safety‑related work to match the charge to an invoice or agreement.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

Is GENSOLUTION a subscription service or a one‑time recruitment fee?

GENSOLUTION generally charges project‑based or placement‑based fees rather than consumer‑style subscriptions. You may see a single lump‑sum payment for a successful permanent placement, staged payments under a retained search agreement, or recurring charges during the period that contract technicians or operatives are on assignment. Review your contract with GENSOLUTION to see how fees are structured for your engagement.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

How can I verify what a specific GENSOLUTION charge is for?

To verify a charge, compare the date and amount on your card statement with invoices or proposals from GENSOLUTION and any internal purchase orders related to passive fire protection recruitment. Invoices should reference the project, role type (e.g., PFP Surveyor, PFP Project Manager) and agreed fee or margin. If you cannot locate a matching invoice, contact GENSOLUTION via the email or phone listed on gensolution.co.uk and request a copy of the invoice and payment details.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

Can I get a refund for a GENSOLUTION recruitment fee if a candidate doesn’t work out?

Refund and replacement terms are governed by your recruitment agreement with GENSOLUTION. Many specialist agencies offer a replacement guarantee or pro‑rated credit if a placed candidate leaves within a defined period, rather than a direct refund. Review the terms in your signed proposal or service agreement and then speak with your GENSOLUTION account contact to discuss whether your situation qualifies for a replacement candidate, credit, or other remedy.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

Does GENSOLUTION place temporary or contract PFP staff, and how are those charges billed?

Yes. GENSOLUTION offers contract staffing for PFP technicians and operatives, particularly for data centre builds and compliance programmes. Charges in these cases may be billed on a time‑and‑materials or day‑rate basis, with the agency margin clearly specified in your agreement (for example, a 15–30% margin on contract roles). Charges might appear weekly or monthly on your card, aligned with timesheets or agreed billing cycles.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

What should I do if I don’t recognise a GENSOLUTION charge at all?

First confirm internally with finance, HR and project managers to see whether any passive fire protection recruitment or contract staffing work was recently commissioned through GENSOLUTION. If no one recognises the engagement, contact GENSOLUTION directly with the transaction date and amount to ask if they can locate a corresponding invoice and client record. If they cannot verify the charge as legitimate for your organisation, report the transaction to your card issuer and follow their process for disputing or blocking further payments.

How do I contact GENSOLUTION about a billing or invoice question?

Visit gensolution.co.uk and use the listed contact email or phone number for billing or client enquiries. When you reach out, provide your company name, project or role title, invoice number (if available) and the last four digits of the card used so they can quickly trace the transaction and provide an itemised explanation or updated invoice.([gensolution.co.uk](https://gensolution.co.uk/?utm_source=openai))

Could a GENSOLUTION charge be an authorisation hold or pre‑payment?

In most business‑to‑business recruitment scenarios GENSOLUTION charges are tied to issued invoices, but in some cases a card may be used for a deposit, initial retainer or to secure rapid deployment of contract staff. This may appear first as a pending transaction or authorisation on your statement before it fully settles. If you see a pending amount that doesn’t match a known invoice, contact GENSOLUTION or your internal procurement owner to confirm whether it is a deposit related to a new assignment.

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