GitLab Inc.

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GitLab Inc. develops a web-based DevSecOps platform that provides source code management, CI/CD, security scanning, and project collaboration tools for software teams.

San Francisco, CA

about.gitlab.com

About GitLab Inc.

GitLab Inc. is a software company that provides a comprehensive DevSecOps platform used by developers, DevOps engineers, and enterprises to plan, build, secure, and deploy software. Its product combines Git-based source code management, continuous integration and delivery (CI/CD), security testing, issue tracking, and collaboration features into a single application. Organizations use GitLab to streamline their software development lifecycle, improve code quality, and automate deployments across on-premises, cloud, or hybrid environments.

A charge from “GITLAB INC. ABOUT.GITLAB.” on your statement typically relates to a paid GitLab subscription, such as GitLab Premium or Ultimate, or seats you’ve purchased for additional users. These charges are usually recurring (monthly or annually) and may be associated with either a cloud-hosted GitLab SaaS account or a self-managed license. You may also see a charge after upgrading from a free tier, adding seats, renewing a license, or the end of a trial period that converted to a paid plan.

If you have questions about a GitLab charge, start by logging into your GitLab account and checking the billing or subscription section for invoices, payment history, and active plans. Invoices and billing contacts are usually accessible through the GitLab customer portal or your group’s subscription settings. If you still can’t identify the charge, you can contact GitLab support using your account’s support entitlement level, or by submitting a ticket through their support portal, including the last 4 digits of the card, the billing email, and invoice details. Always verify that the email domain and URLs are truly from gitlab.com before sharing any sensitive information.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to GitLab Inc..

GITLAB INC. ABOUT.GITLAB. CA V7RDHJWM

Frequently Asked Questions

Why do I see a charge from GITLAB INC. on my credit card or bank statement?

A charge from GITLAB INC. usually corresponds to a paid GitLab subscription (such as Premium or Ultimate), additional user seats, or renewal of a self-managed license. Log in to your GitLab account and check the billing or subscription area to confirm which plan or license was billed on that date.

What are the common billing patterns or amounts for GitLab subscriptions?

GitLab bills either monthly or annually, depending on what you selected at checkout. Charges often appear as a per-user amount multiplied by the number of seats on your subscription for plans such as Premium or Ultimate. Self-managed licenses are typically billed annually, and the amount will match the quote or invoice you accepted.

How can I view or download my GitLab invoices and verify a specific charge?

To view or download invoices, sign in to your GitLab account, go to your group or namespace settings, and open the Billing or Subscription section. There you’ll find current plans, payment history, and PDF invoices that detail the billed amount, billing period, and number of seats associated with each charge.

How do I cancel or downgrade my GitLab subscription to avoid future charges?

You can manage your subscription by going to your GitLab group’s Billing or Subscription settings and choosing to downgrade, reduce seats at renewal, or cancel at the end of the current term. For some enterprise contracts, changes must be requested through your GitLab sales representative or by contacting GitLab’s billing/support team using the details shown on your invoice.

Why was I charged by GitLab after my trial ended?

If you started a GitLab trial and provided payment details with auto-renew enabled, your trial may convert to a paid plan at the end of the trial period. In that case, GitLab charges your card for the selected subscription tier and number of seats. Check your account’s subscription page for the trial-to-paid conversion date and plan details.

Can I get a refund for a GitLab charge I don’t recognize or no longer need?

Refund eligibility depends on GitLab’s current billing and refund policies and the terms of your agreement. If you believe a charge is incorrect, open a support ticket via the GitLab support portal or respond to the billing contact information on your invoice with details of the charge, your account URL, and the email address used for billing. They can review whether a refund or adjustment is possible.

Why do I see multiple GitLab charges or seat-related adjustments on my statement?

You may see multiple charges if you added user seats mid-term, upgraded plans, or maintain more than one subscription or namespace. GitLab may pro-rate charges for plan upgrades or seat changes, which can result in several smaller amounts around the same date. Reviewing your invoices in the billing portal will show how each line item is calculated.

How do I contact GitLab about a billing or payment issue with this charge?

For billing issues, log into your GitLab account and use the support or help links provided in the Billing/Subscription section, or open a ticket at GitLab’s support portal with your account URL and invoice number. If you have an enterprise contract, your customer success manager or account representative can also assist with billing questions and corrections.

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