Question 1

Why do I see a charge from GO!Wien on my card?

Accepted Answer

A GO!Wien charge usually comes from dining at the Go!Wien restaurant at Fleischmarkt 1A in Vienna—such as breakfast, brunch, lunch, dinner, or drinks—or from purchasing a fixed-price menu or voucher (for example, a candle light dinner or tasting menu) via Hackl Gastro’s online channels. Check recent visits to the restaurant or any voucher purchases tied to Hackl Gastro or Go!Wien.

Question 2

What typical amounts might a GO!Wien charge be for?

Accepted Answer

Common transaction amounts include the cost of à-la-carte meals and drinks, per-person prices for brunch, or fixed menu prices like the “Wiener Versuchung” tasting menu or multi-course candle light dinners for two. Because menu pricing and specials change over time, your exact amount may also reflect tips, additional beverages, or seasonal promotions added to the base menu price.

Question 3

Can GO!Wien appear under a different name on my statement?

Accepted Answer

Yes. Because Go!Wien is operated by G&A Hackl Gastronomiebetriebsges.m.b.H., some statements may show variations such as “GO!Wien,” “GO WIEN,” or a descriptor referencing Hackl Gastro along with the restaurant name and Vienna location. All of these refer to the same business group and restaurant site at Fleischmarkt 1A.

Question 4

How do I cancel or modify a reservation or event booking at GO!Wien to avoid charges?

Accepted Answer

To cancel or change a reservation, contact Go!Wien or Hackl Gastro directly using the contact details on the Go!Wien page of hackl-gastro.at or through the platform where you booked (for example, their online reservation tool or a partner like TheFork). Ask about their cancellation window and any fees—late cancellations or no-shows for special menus or group events may still incur charges.

Question 5

How can I request a refund or correction for an incorrect GO!Wien charge?

Accepted Answer

If you believe you were overcharged or billed in error, first contact Go!Wien or Hackl Gastro with the transaction date, amount, and last four digits of your card. They can review the bill, compare it with your table’s receipt or event booking, and issue a partial or full refund where appropriate. If the issue cannot be resolved directly, you can then open a dispute with your card issuer, providing any emails or receipts from the restaurant as supporting documentation.

Question 6

Does GO!Wien place authorization holds or pending charges on cards?

Accepted Answer

Like many restaurants, Go!Wien may generate a temporary authorization hold when a card is first run, particularly if a tab is kept open at the bar or for larger group bookings. This pending amount can differ slightly from the final total if tips or additional items are added. Authorization holds should drop off automatically after your bank clears the finalized transaction; if a pending charge lingers, contact your bank while keeping your restaurant receipt for reference.

Question 7

How can I get a copy of my receipt from GO!Wien?

Accepted Answer

If you need another copy of your receipt—for expense claims, VAT purposes, or to verify a charge—reach out to Go!Wien or Hackl Gastro via the contact email or phone number on their website, and provide the visit date, approximate time, party name, and last four digits of your card. They can usually retrieve the bill from their POS system and email a copy to you.

Question 8

Where can I confirm that a GO!Wien voucher or special menu I bought is legitimate?

Accepted Answer

You can verify vouchers and package deals by checking the official Go!Wien section on hackl-gastro.at or by following voucher links from the Hackl Gastro site. If you purchased through a partner gift platform linked on Hackl Gastro’s “Gutscheine” or Go!Wien pages, you can also confirm validity there. For any doubts, email or call Go!Wien and provide your voucher code so they can check it in their system before your visit.

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