Question 1

Why am I seeing a GoFax charge on my bank or card statement?

Accepted Answer

You’ll typically see a GoFax charge if you or your organisation has used their online fax or SMS services. This can include monthly subscriptions, prepaid credit top-ups, additional fax numbers, or usage fees for sending or receiving faxes and SMS beyond your plan’s included allowance. In business settings, GoFax accounts are often set up by office administrators, IT teams or practice managers, so the cardholder may not be the primary user. Check internally with your team and then review invoices in the GoFax portal for matching dates and amounts.

Question 2

How does GoFax billing work and what are common charge amounts?

Accepted Answer

GoFax generally offers a combination of subscription-style plans and pay‑as‑you‑go usage, with charges based on fax pages sent/received, dedicated fax numbers, and SMS volume. Common patterns include regular monthly or annual subscription debits, plus occasional irregular charges when you top up prepaid credit or run larger fax/SMS campaigns. The exact amounts depend on your chosen plan, number of fax lines, and message volume, so your invoices in the GoFax dashboard are the best way to see a detailed breakdown. For current pricing models and plan options, refer to the Pricing or Plans section on gofax.com.au.

Question 3

Why do I see a small or temporary GoFax charge (e.g., low-dollar or $0 pending)?

Accepted Answer

When you add or update a payment card, GoFax’s payment processor may place a small temporary authorization to verify that the card is valid. This can show on your statement as a low-dollar or $0–$2 pending GoFax charge and is not an actual debit. These authorizations should drop off automatically within a few business days and will not be included in your final invoice. If a small pending amount remains for longer than a week, contact your bank and GoFax support with a screenshot of the transaction.

Question 4

How do I cancel or pause my GoFax service to stop future charges?

Accepted Answer

To cancel or downgrade your GoFax account, log in at gofax.com.au and go to your Account or Billing settings, where you can manage your plan, remove auto-renewal, or close your account. If you’re part of an organisation account, only the account owner or administrator may have permission to make these changes, so you may need to contact them. After cancellation, you typically retain access until the end of your current billing period, and inbound fax numbers allocated to your account may be released. If you can’t access the portal, use the contact form on the GoFax website and request cancellation, including your account email and business name.

Question 5

How can I get a copy of my GoFax invoice or receipt to verify this charge?

Accepted Answer

Invoices and receipts for GoFax services are usually available in the online portal under Billing, Invoices, or Transaction History. You can download PDF invoices that show the billing period, plan type, fax numbers, SMS usage, and tax details, which should match the charge on your statement. If you don’t have login access or can’t find a particular invoice, contact GoFax via their website support page and provide your business name, account email, and the charge date and amount so they can email you a copy. Keeping these invoices on file can help reconcile finance and expense reports.

Question 6

How do I request a refund or dispute an unexpected GoFax charge?

Accepted Answer

If you believe you were incorrectly charged by GoFax—for example, for a plan you didn’t intend to renew or a duplicate payment—first review your invoices and account activity in the portal to confirm what was billed. Then contact GoFax support through the website with full details, including invoice numbers, dates, and amounts, and explain why you’re requesting a refund or adjustment. GoFax’s ability to refund may depend on factors such as whether services or prepaid credits have already been used and the time elapsed since billing, so resolutions are handled case by case. Avoid disputing the payment with your bank until you’ve given GoFax an opportunity to investigate, as that can slow down the process for business accounts.

Question 7

Can GoFax charges belong to a shared or organisation account that I don’t directly use?

Accepted Answer

Yes. Many GoFax subscriptions are held at an organisation level, where a company, clinic, or department pays for multiple users or fax numbers on one central account. The charge might be tied to a generic admin email address or an accounts/IT contact rather than the cardholder’s personal login. If you’re unsure, check with your finance or IT department, practice manager, or office administrator to see if they manage a GoFax account that uses your company card. They can log in and confirm whether the charge on your statement corresponds to your organisation’s GoFax billing.

Question 8

Why did my GoFax bill increase compared to previous months?

Accepted Answer

An increase in your GoFax charge can result from higher fax or SMS usage, additional inbound numbers, overage beyond your plan’s included pages/messages, or a plan upgrade performed by your administrator. Occasionally, pricing changes or taxes may also affect the total amount on your invoice. You can see exactly what changed by comparing recent invoices in the GoFax portal and checking for new services, higher usage blocks, or plan adjustments. If you don’t recognise a change, contact GoFax support and ask them to review your account history and confirm why your bill went up.

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