Golden Cloud Spur

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Golden Cloud Spur is a family-friendly steakhouse and bar in Mandurah, Western Australia, operating as a Spur Steak Ranch franchise and serving steaks, burgers, ribs and other American-style grill dishes.

Century City, Cape Town, South Africa
spurgroup.com.au
Owned by Spur Corporation

About Golden Cloud Spur

Golden Cloud Spur is a family-friendly steakhouse and bar trading under the Spur Steak Ranches brand, known across South Africa and internationally for casual dining focused on grilled meats. As a Spur franchise, Golden Cloud Spur offers flame-grilled steaks, burgers, ribs, chicken dishes, kids’ meals, desserts, and a full bar in a relaxed, family-oriented environment. While the restaurant itself operates in Mandurah, Western Australia, its payments and brand are connected to the Spur Group, which is headquartered in Cape Town, South Africa and manages many of the franchise’s central billing and merchant services.

A charge from “GOLDEN CLOUD SPUR,” “GOLDEN CLOUD SPUR MANDURAH,” or similar wording on your bank or card statement usually relates to an in-restaurant purchase such as a sit‑down meal, takeaway order, bar tab, or tip/gratuity processed at this Spur location. In some cases, you may see a pre-authorisation hold when a card is opened for a bar tab or when the payment terminal temporarily checks your card; this can appear as a separate or slightly different amount and typically drops off within a few business days. Because Spur is a franchise brand, the charge descriptor may also show as “SPUR STEAK RANCHES,” “SPUR GROUP,” or list Cape Town as the processing location, even though you dined in Mandurah.

If you don’t recognise this charge, start by thinking back to any recent restaurant or bar visits, family meals, birthday parties, or kids’ play area visits at a Spur in Mandurah or nearby. Check your email or SMS for digital receipts, and ask anyone who might have used your card (family members, employees) whether they visited Golden Cloud Spur. To resolve questions, contact the restaurant directly via the details listed on spurgroup.com.au or through the Spur Group customer care channels; provide the transaction date, exact amount, and the last four digits of your card so they can locate the bill and send or confirm a copy. Common issues—like duplicated charges, incorrect tip amounts, or confusion between the authorisation and final total—are usually resolved by speaking with the store manager or, if needed, by lodging a dispute with your bank after you’ve tried to resolve it with the restaurant.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Golden Cloud Spur.

  1. GOLDEN CLOUD SPUR ST MANDURAH AUS

Frequently Asked Questions

Why does my statement show a charge from Golden Cloud Spur or Spur Steak Ranches when I only remember a local restaurant visit?

Golden Cloud Spur is part of the Spur Steak Ranches franchise group, which may appear on your statement as “GOLDEN CLOUD SPUR,” “SPUR STEAK RANCHES,” or “SPUR GROUP.” Even though you dined at a local restaurant in Mandurah, the card processor or merchant account may be registered under Spur Group in South Africa, which is why you might see Cape Town or “Spur Group” in the charge description.

What are typical charge amounts I might see from Golden Cloud Spur?

Most Golden Cloud Spur charges correspond to a single meal or bar bill and often fall within a broad range, from roughly AUD $20–$40 for a solo meal to AUD $80–$200 or more for families, groups, or parties with drinks. Your final total can include mains, starters, kids’ meals, desserts, and any gratuity you added on the payment terminal, so the amount may be slightly higher than the printed subtotal on your table bill.

Why do I see two similar charges or a higher amount than my printed bill from Golden Cloud Spur?

Restaurants sometimes place an authorisation hold on your card for the bill amount, then process the final amount after you add a tip or make changes. The temporary authorisation may remain visible for a few days even after the final charge posts, which can look like a duplicate. Also, if you added a tip at the terminal, the posted amount will be higher than the original printed bill, reflecting the tip you confirmed on screen.

Does Golden Cloud Spur offer any subscriptions, memberships, or recurring billing?

Golden Cloud Spur does not typically run subscription or recurring billing like a streaming or gym service; most charges are one‑time restaurant transactions for food and drinks. The only repeat pattern you might see is if you or your family dine there regularly, or if a company card is used for recurring staff meals or events. If you ever see a recurring pattern you don’t recognise, contact the restaurant or Spur Group customer care to verify whether multiple visits were recorded.

How can I get a copy of my receipt or check what was ordered on this Golden Cloud Spur charge?

You can request a copy of your receipt by contacting Golden Cloud Spur directly—use the contact details or enquiry form available via spurgroup.com.au and reference the Mandurah location. Provide the date and approximate time of the visit, the final amount, and the last four digits of your card; the manager can usually pull the transaction from their point‑of‑sale system and confirm the items ordered, number of guests, and any gratuity.

How do I dispute or query an incorrect Golden Cloud Spur charge, such as a wrong amount or duplicate bill?

First, speak directly with Golden Cloud Spur’s management: explain the issue, share a screenshot of your bank statement, and, if you have it, the original receipt. In many cases, they can verify the transaction and issue a correction or refund back to your card if an error occurred. If you can’t resolve it with the restaurant or they can’t locate the transaction, contact your bank or card issuer to open a formal dispute, providing details of the meal and any supporting documents.

Why is my Golden Cloud Spur transaction still showing as ‘pending’ on my card?

Pending or ‘authorisation’ status means your bank has approved the transaction amount, but the final settlement from the restaurant has not yet been fully processed. This can happen if you opened a bar tab, added a tip after the initial authorisation, or if the batch of transactions has not yet closed for the day. Pending holds typically convert to the final posted amount or disappear within 1–5 business days, depending on your bank.

How can I contact Golden Cloud Spur or Spur Group about a charge I don’t recognise?

Visit spurgroup.com.au and navigate to the Spur Steak Ranches section to find contact details for the Golden Cloud Spur / Mandurah location or a regional customer care email/phone number. When you reach out, provide your full name, contact details, the exact transaction amount, transaction date, and the last four digits of your card so they can search their system. If you’re nearby, you can also visit the restaurant in person and ask to speak with a manager about the charge.

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