GoPeople is an Australian same-day and next-day courier and logistics technology company providing on‑demand delivery services with live GPS tracking and proof of delivery for businesses and consumers.
GoPeople is an Australian same-day and next-day courier and logistics technology company based in Chippendale, New South Wales. They provide on‑demand delivery services with features like live GPS tracking, signature capture, and photo proof of delivery for both businesses and individual customers. Many e‑commerce stores, retailers, florists, meal and grocery services, and other local businesses use GoPeople to handle their last‑mile deliveries across major Australian cities and surrounding areas.
A GoPeople charge may appear on your bank or card statement when you book a delivery directly through gopeople.com.au, through their mobile app, or when a business you purchase from processes shipping or delivery using GoPeople’s payment system. This can include one‑off same‑day or next‑day courier bookings, ongoing recurring business accounts, bulk delivery runs (for example, regular meal kit, grocery, or flower deliveries), or adjustments such as re‑delivery fees and surcharges for urgent jobs or after‑hours services. You might also see temporary pre‑authorisation holds when you first place a booking or update your card details; these are used to verify your payment method and are usually released within a few business days.
To verify a GoPeople charge, start by checking recent online orders or deliveries you’ve scheduled, especially any same‑day or next‑day courier bookings or purchases that included “courier” or “express delivery” in Australia. Look for confirmation emails or invoices from GoPeople or from the store that shipped via GoPeople, and compare dates and amounts to the charge on your statement. If you still have questions, you can visit gopeople.com.au and log into your account to view past bookings and invoices, or contact their support team via the contact form or live chat on their website, or by emailing support@gopeople.com.au. For disputed or incorrect charges, reach out to GoPeople first with your booking reference and statement screenshot; if the issue isn’t resolved, you can then contact your bank or card issuer for additional assistance.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to GoPeople.
Why is there a GoPeople charge on my bank or card statement?
A GoPeople charge usually appears when you’ve booked a same‑day or next‑day courier delivery in Australia, either directly via gopeople.com.au or indirectly through a business that uses GoPeople for shipping. Many retailers, meal and grocery services, florists, and online stores use GoPeople as their delivery partner, so the delivery component of your order may be billed under “GoPeople” or “GOPEOPLE*” on your statement. Check recent Australian orders that advertised same‑day, express, or on‑demand delivery around the date of the charge.
What are typical GoPeople charge amounts and how is pricing calculated?
GoPeople pricing is generally based on distance, service speed (same‑day vs next‑day), delivery window, and any extra options (such as urgent delivery, larger items, or multi‑drop runs). For single consumer deliveries, charges commonly range from around AUD $10–$40 per job, while business customers may see higher batch amounts for multiple consignments processed at once. If you have a business account, your statement amount might represent a group of deliveries billed together according to your agreed rate card. You can see the exact price breakdown for each job by logging into your GoPeople account and reviewing the relevant booking or invoice.
Why do I see a small or duplicate GoPeople charge, or a pending amount that later disappears?
GoPeople may place a temporary pre‑authorisation hold on your card when you create a booking, verify a new payment method, or when the final delivery cost needs to be confirmed (for example, if distance or waiting time may change slightly). These holds can appear as small amounts or as a pending duplicate of your expected charge and are usually reversed automatically within a few business days, depending on your bank. Only the final settled amount should remain; if a pending hold doesn’t drop off after 7 business days, contact both GoPeople support and your bank with the transaction details.
How do I cancel a GoPeople delivery and will I still be charged?
You can cancel a GoPeople booking by logging into your account at gopeople.com.au, locating the job under your active deliveries, and selecting the cancel option, or by contacting support if the job is imminent. Whether you’re charged depends on the timing of the cancellation: if a runner (courier) has already been assigned or is en route, cancellation or late‑change fees may apply according to GoPeople’s service terms. For business accounts, your contracted service agreement may have specific cut‑off times and fee schedules—check your account settings or your service contract for details.
How do I pause or stop recurring deliveries that are billed via GoPeople?
If you’re receiving regular deliveries (such as meals, groceries, or subscription boxes) and seeing recurring GoPeople charges, the underlying subscription is usually managed by the merchant, not by GoPeople directly. To pause or stop these recurring deliveries, log into the account you hold with that business (for example, your meal kit provider) and update your subscription or delivery schedule. Once the merchant stops scheduling new jobs with GoPeople, future delivery charges related to that subscription should cease; if you still see charges, contact the merchant first and then GoPeople support with any disputed job IDs.
How can I get a receipt, invoice, or proof of delivery for a GoPeople charge?
If you booked the delivery yourself, log into your account at gopeople.com.au to access your job history, where you can download invoices and see proof of delivery, including signatures, names, timestamps, and photos where provided. If the delivery was arranged by a store or business, they typically hold the invoice and can share it with you on request, while you may still receive tracking and delivery confirmation emails from GoPeople. Keeping the booking reference or tracking number handy will help GoPeople support or the merchant quickly locate your record.
How do I request a refund or dispute a GoPeople charge I don’t recognise?
Start by confirming that no one else (such as a family member or colleague) used your card to book a delivery, and check all recent online purchases that involved courier services in Australia. If you still don’t recognise the charge or believe you’ve been billed incorrectly (for example, charged twice or charged after a cancellation), contact GoPeople via the support form or live chat at gopeople.com.au, or email support@gopeople.com.au with your name, approximate charge amount, date, and, if possible, a screenshot of the statement line. GoPeople can investigate the associated booking and advise on eligibility for a refund or adjustment; if you suspect card fraud, contact your bank or card issuer immediately to secure your account.
How can I contact GoPeople about a charge or a problem with my delivery?
You can reach GoPeople by visiting gopeople.com.au and using the contact or support section, which offers a web form and, during business hours, live chat support. Business customers may also have a dedicated account manager or sales contact listed in their onboarding documents. When you contact them, include your booking or tracking number, the exact charge amount, and the date on your statement so they can quickly locate your transaction and resolve billing or delivery issues.