Grace Services Group Pty Limited

Home & Garden80% confidence

Australian cleaning services company that has operated carpet and upholstery cleaning businesses in New South Wales under names such as Shmick Carpet Cleaning, Grace Carpet Cleaning, and Repel-it.

New South Wales 2564, Australia

About Grace Services Group Pty Limited

Grace Services Group Pty Limited is an Australian, family‑owned cleaning company based in New South Wales (ABN 56 607 668 146). They operate primarily across Greater Sydney, offering professional home and commercial cleaning services with a focus on carpet and upholstery care. Over more than a decade, the company has traded under names including Shmick Carpet Cleaning, Grace Carpet Cleaning, and Repel‑it, all tied back to the same registered company, Grace Services Group Pty Limited. Their services now sit under the Grace Services Group brand and include carpet cleaning, upholstery cleaning, mattress cleaning, carpet patch repair, tile and grout cleaning, leather cleaning, flood restoration, Scotchgard fabric protection, and specialist pet‑urine treatments. ([abn-lookup.com](https://www.abn-lookup.com/firm/shmickey-pty-ltd-607668146/?utm_source=openai))

A charge from Grace Services Group Pty Limited on your bank or card statement usually relates to a booked cleaning service at your home or business, or to a product purchased from their online shop (for example, their GSG Heavy Duty Pre‑Spray, currently priced at about AUD $49.95). Many customers pay on the day of service using card or digital wallets, so the transaction may post under “GRACE SERVICES GROUP”, “GRACE CARPET CLEANING”, “SHMICK CARPET CLEANING”, or “REPEL‑IT”, depending on which trading name was used when the payment terminal or online checkout was configured. In most cases this is a one‑time charge tied to a single invoice, though some customers arrange periodic or quarterly visits (for example, regular carpet or upholstery cleaning), which can result in recurring charges that appear at predictable intervals. Authorization holds or small temporary “pending” amounts can also appear if your card was pre‑authorised when booking or if you purchased via their Shopify‑powered online store. ([graceservices.com.au](https://graceservices.com.au/))

If you’re unsure about a Grace Services Group charge, start by checking recent appointments for carpet, upholstery, or other cleaning at your address, as well as any online purchases of their cleaning products. Look for email or SMS booking confirmations and invoices that reference Grace Services Group or one of their trading names, and cross‑check the date and amount with your statement. To resolve questions directly, you can contact them on 1300 796 677 or email info@graceservices.com.au, or use the contact form on their website; have your full name, service address, approximate date of service, and the last four digits of the card that was charged ready so they can look up the transaction. The company advertises a 14‑day satisfaction guarantee and states that if you’re not happy, they will re‑clean free of charge, and their Shopify terms cover order, billing and refund handling for product purchases—so for disputes about service quality, double billing, or incorrect amounts, they encourage you to get in touch so they can re‑clean, correct the invoice, or otherwise resolve the issue. ([graceservices.com.au](https://graceservices.com.au/policies/contact-information))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Grace Services Group Pty Limited.

  1. SHMICKEY PTY LTD MACQUARIE FI AU

Frequently Asked Questions

What types of charges might I see from Grace Services Group Pty Limited on my bank statement?

Most card statements will show this merchant as “GRACE SERVICES GROUP” or a variation such as “GRACE CARPET CLEANING”, “SHMICK CARPET CLEANING”, or “REPEL‑IT”, which are trading names associated with the same company in NSW. The charge usually corresponds to a completed cleaning job (carpet, upholstery, mattress, tile and grout, etc.) or an online purchase from their shop, such as their GSG Heavy Duty Pre‑Spray. ([abn-lookup.com](https://www.abn-lookup.com/firm/shmickey-pty-ltd-607668146/?utm_source=openai))

Does Grace Services Group use subscriptions or recurring billing for cleaning services?

Grace Services Group prices most residential and small commercial work as one‑off jobs, so you will typically see a single charge per visit. Some customers arrange regular or quarterly cleaning, but these are usually individually booked appointments rather than an automated subscription—meaning you’re charged when a scheduled service is performed or when you approve a new booking. If you’re seeing repeated charges you don’t expect, contact them with your details so they can confirm which bookings were processed under your card. ([quotes.graceservices.com.au](https://quotes.graceservices.com.au/?utm_source=openai))

What are common amounts for Grace Services Group charges?

Service pricing is quoted per job based on factors such as the number of rooms, fabric type, and any extras like stain treatment, pet‑urine treatment, or Scotchgard fabric protection, so charges can vary significantly between customers. On statements you’ll generally see a single rounded AUD amount that includes GST for each visit, and a separate charge if you also purchased products (for example, their GSG Heavy Duty Pre‑Spray currently appears as a product transaction for about AUD $49.95). For an exact breakdown, refer to your invoice or request a copy from their support team. ([graceservices.com.au](https://graceservices.com.au/))

How can I cancel or change a recurring or upcoming cleaning service so I’m not charged again?

To cancel, reschedule, or pause a future booking, you’ll need to contact Grace Services Group directly, as ongoing services are managed by their bookings team rather than through an online subscription portal. You can call 1300 796 677 or email info@graceservices.com.au with your name, service address, and scheduled appointment date to request changes. Make sure you do this ahead of the scheduled visit so they have time to update their technician’s run sheet and avoid a same‑day call‑out fee, if applicable. ([graceservices.com.au](https://graceservices.com.au/policies/contact-information))

What is Grace Services Group’s policy if I’m unhappy with the cleaning or believe I was overcharged?

Grace Services Group advertises a 14‑day satisfaction guarantee: if you’re not satisfied with the result, they will return and re‑clean the area free of charge. For billing concerns—such as incorrect quantities, mistakenly added services, or duplicate payments—they handle adjustments through their office or via their Shopify billing system for online orders. In both cases, contact them as soon as possible with your invoice number or the exact date and amount charged so they can review the job notes and transaction and either re‑clean, correct the invoice, or escalate a refund request where appropriate. ([graceservices.com.au](https://graceservices.com.au/))

How do I get a copy of my Grace Services Group invoice or receipt for a charge I don’t recognise?

Invoices and receipts are typically emailed or texted at the time of booking or immediately after the job is completed, and online shop orders generate automatic receipts through their Shopify system. If you can’t find the original, contact Grace Services Group on 1300 796 677 or at info@graceservices.com.au and provide your full name, service address, approximate date of the charge, and the last four digits of the card used. Their team can search their booking and payment records and resend the relevant invoice or POS receipt so you can verify what was billed. ([graceservices.com.au](https://graceservices.com.au/policies/contact-information))

Why do I see a small pending or duplicate charge from Grace Services Group on my card?

Like many merchants that use modern payment terminals and an online Shopify checkout, Grace Services Group’s processors may place a small temporary authorisation on your card to verify that it’s valid, or show a pending amount before the final charge settles. These holds often appear as an extra $0–$1 test transaction or as a “pending” version of the final amount, and they usually drop off automatically after a few business days once your bank releases the authorisation. If a pending amount actually posts as a second completed charge, take a screenshot of your statement and contact Grace Services Group and your card issuer to have it investigated and, if appropriate, reversed. ([graceservices.com.au](https://graceservices.com.au/policies/terms-of-service))

How can I contact Grace Services Group about a charge I don’t recognise?

The company lists its primary contact details as phone 1300 796 677 and email info@graceservices.com.au, and it also provides a contact form on its website under the “Contact Us” page. When you reach out, include your name, best contact number, service address, the date and amount of the charge, and any reference shown in your banking app so they can quickly locate the transaction in their system. If, after investigation, the charge still appears unrelated to you, they can advise you to follow up with your bank about potential card misuse or fraud. ([graceservices.com.au](https://graceservices.com.au/policies/contact-information))

This merchant is in the Home & Garden category

Browse all

Related Merchants

Mitre 10
Bunnings Warehouse
IKEA
Fantastic Furniture
Koch & Co

Compare Grace Services Group Pty Limited

vsMitre 10vsBunnings WarehousevsIKEA

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you