Grotem Limited

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Grotem Limited is a Cyprus-based software company that develops and operates subscription-based mobile apps, most notably the Plantaria / Plantyx plant identification and care applications.

Nicosia, Cyprus
grotem.biz

About Grotem Limited

Grotem Limited is a limited liability company registered in Nicosia, Cyprus (registration number HE 428814) that specializes in consumer mobile software, particularly AI-driven plant identification and plant-care apps such as Plantaria / Plant Identification. Through these apps and their related websites, Grotem Limited offers image-based plant recognition, disease diagnostics, AI chat assistance, and personalized care plans aimed at hobby gardeners and plant enthusiasts.([plantyx.app](https://plantyx.app/privacy-policy/?utm_source=openai))

A charge labeled “GROTEM LIMITED PURCHASE … WEB ID …” on a card statement most commonly relates to a subscription or one‑time purchase made inside one of Grotem Limited’s apps or on its associated websites. Users are typically billed after starting a free trial or selecting a subscription plan (weekly, monthly, or annual) that renews automatically unless cancelled, as described in their Terms of Use. Web-based purchases are processed via payment processors like Stripe, while in‑app purchases are processed by Apple’s App Store or Google Play but may still reference Grotem Limited as the developer or merchant of record.([growbit.me](https://growbit.me/terms-of-use/?utm_source=openai))

If you do not recognize a Grotem Limited charge, first confirm whether you or someone with access to your device installed or used plant‑identification or plant‑care apps such as Plantaria / Plant Identification. Check the subscription section of the relevant app store (Apple ID or Google Play) as well as any accounts you created on their web apps for active or recently cancelled subscriptions and billing history. To resolve questions, you can contact Grotem Limited via the support email addresses listed in the app store listing or on the Plantaria / Plantyx websites and request details of the transaction, cancellation, or a refund review in line with their refund policy. If you still suspect fraud after checking these channels, contact your card issuer to dispute the charge and block further payments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Grotem Limited.

  1. GROTEM LIMITED PURCHASE 1052936514786 WEB ID: 770510487C

Frequently Asked Questions

Why do I see a charge from Grotem Limited on my card statement?

Grotem Limited appears as the merchant for subscriptions or purchases made in its apps (such as Plantaria / Plant Identification) or related web apps. If you started a free trial, subscribed to a plant‑identification or plant‑care service, or made an in‑app upgrade on a mobile device, that transaction may be billed under the name Grotem Limited, sometimes with a WEB ID or reference number attached.

What products or services does Grotem Limited usually bill for?

Grotem Limited primarily bills for access to its plant‑identification and plant‑care apps, including Plantaria / Plant Identification, which offer AI‑based plant recognition, disease diagnostics, and care guidance. Charges are usually tied to recurring subscription plans (weekly, monthly, or annual) or, less commonly, one‑time premium feature purchases.

How do I cancel a subscription that is billed by Grotem Limited?

If you subscribed through the Apple App Store or Google Play, you must cancel in your device’s subscription settings (Apple ID Subscriptions or Google Play Subscriptions); Grotem Limited cannot cancel those directly. If you subscribed on the web (for example via a paywall in a browser), follow the cancellation instructions in their Terms of Use or email their support team using the address listed in the app or on the Plantaria / Plantyx site, requesting cancellation at least 24 hours before the next renewal.([plantyx.app](https://plantyx.app/terms-of-use/?utm_source=openai))

How can I request a refund for a Grotem Limited charge?

Refunds depend on where you made the purchase. For Apple App Store or Google Play purchases, you must request a refund through Apple or Google according to their policies. For web-based purchases processed directly for Grotem Limited (often shown as a GROTEM LIMITED PURCHASE with a WEB ID), you can contact their support via email with your payment receipt, the last four digits of your card, and the date and amount of the charge so they can review your request under their refund policy.([plantyx.app](https://plantyx.app/terms-of-use/?utm_source=openai))

Why was I charged by Grotem Limited after a free trial?

Grotem Limited’s subscriptions typically auto‑renew at the end of any free trial period unless you cancel beforehand. When the trial ends, the full subscription price is charged using the payment method you provided. Check the original offer and your subscription details in the app store or web account to see the renewal date and price you agreed to.

Can Grotem Limited place small temporary or duplicate-looking charges on my card?

Like many subscription services, Grotem Limited or its payment processors may place small temporary authorization holds to verify that a payment method is valid, especially when starting a trial or updating card details. These authorizations may appear as pending or duplicate charges but usually fall off automatically within a few business days and are not actually collected.

How do I contact Grotem Limited about an unrecognized charge?

Open the relevant app (such as Plantaria / Plant Identification) and use the in‑app support or help section, or email the support address shown in the App Store/Google Play listing or on the Plantaria / Plantyx websites. Include the date, amount, currency, and the first six and last four digits of the card number, plus any WEB ID from your statement, so they can locate the transaction securely and respond with details.([play.google.com](https://play.google.com/store/apps/details?hl=pt&id=com.laraun.plantapp&utm_source=openai))

How can I check which Grotem Limited subscription is linked to my charge?

Start by reviewing active subscriptions under your Apple ID or Google account and look specifically for apps published by Grotem Limited, such as Plantaria. Then search your email inboxes for receipts from Apple, Google, Stripe, or Grotem Limited that match the charge date and amount. If you created an account inside the app or on their web app, sign in there to view your current plan and billing history.

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