Grubhub

Delivery90% confidence

Grubhub is an online and mobile food-ordering and delivery marketplace connecting diners with local restaurants.

Chicago, Illinois, United States
Owned by Just Eat Takeaway.com N.V.

About Grubhub

Grubhub is a major online and mobile platform that lets customers order food from local restaurants for delivery or pickup. Through its website and app, users can browse menus, compare prices, read reviews, and place orders from a wide range of eateries, from national chains to local independent restaurants. The reference to “tacobel” in your descriptor likely indicates the specific restaurant involved in this order (for example, a Taco Bell or similarly named restaurant), while the payment itself is processed by Grubhub.

This charge appears on your bank or card statement when you place an order through Grubhub. The descriptor often includes both “Grubhub” and some shortened form of the restaurant name, along with internal codes (such as “5812,” a restaurant-related merchant category code). Charges may include the cost of food, taxes, delivery fees, service fees, and an optional tip. You might also see adjustments for order changes, refunds, or promotional discounts applied after the original authorization.

If you have questions about this charge, start by checking your Grubhub account order history via the app or at grubhub.com to match the date and amount with a specific order. Each order detail page shows the full itemized receipt and restaurant name. For further help, you can contact Grubhub customer support via in-app chat, help center, or email; they can clarify billing, resolve incorrect charges, or help with refunds when appropriate. If you still can’t recognize the transaction after checking your account (or you don’t have a Grubhub account), contact your card issuer to review and, if necessary, dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Grubhub.

  1. Grubhub*tacobel 5812

Frequently Asked Questions

Why does my statement say “Grubhub*tacobel 5812” instead of the full restaurant name?

Grubhub’s billing descriptors often include “Grubhub” followed by a shortened or truncated version of the restaurant name (in this case “tacobel”) and a merchant category code like 5812 for restaurants. This is normal and reflects that the order was placed through Grubhub at that specific restaurant.

How can I confirm which Grubhub order matches this charge?

Log into your Grubhub account on the app or website, go to Orders or Past Orders, and look for an order on the same date and for the same total as the charge. The order details page will show the restaurant name, items, fees, tip, and final billed amount so you can confirm the transaction.

I don’t recognize this Grubhub charge. What should I do?

First, check any Grubhub accounts you or family members use to see if someone placed an order on that date. If you still don’t recognize the order, contact Grubhub customer support through the Help section of the app or grubhub.com to investigate. If you suspect fraud, also contact your bank or card issuer to report the transaction and request a card replacement if necessary.

Can I get a refund for a Grubhub order that was incorrect or never delivered?

Yes, in some cases. Open the specific order in your Grubhub account and use the Help or Report a Problem option to describe the issue (e.g., missing items, cold food, never delivered). Grubhub support will review the situation and may issue a refund, partial credit, or Grubhub credit depending on their findings and policies.

Why is the amount charged by Grubhub higher than the restaurant menu prices I remember?

Your Grubhub total can be higher than in-store prices because it may include delivery fees, service fees, taxes, and your selected tip, and some restaurants use different menu pricing for delivery platforms. You can see a full breakdown of all charges on your order confirmation screen and receipt in your Grubhub order history.

Does Grubhub place temporary authorization holds on my card?

Yes. When you place an order, Grubhub may place a temporary authorization hold to verify your payment method for the estimated total. The final charge may adjust slightly if your order changes (for example, substitutions or item removals). Any unused portion of the authorization hold should fall off your account within a few business days, depending on your bank.

How do I update or remove a payment method on my Grubhub account to prevent future charges?

In the Grubhub app or on grubhub.com, go to your Account or Settings, then Payment. From there you can add, edit, or remove saved cards or other payment methods. Removing a card prevents it from being used for future orders, but it does not reverse past or pending charges.

How can I contact Grubhub about a specific billing issue or strange descriptor on my statement?

Go to the Help or Customer Care section in the Grubhub app or website and select the relevant order, then choose Chat, Call (where available), or email support. Providing a screenshot of your statement descriptor, the charge amount, and the approximate order time will help them quickly locate and review the transaction.

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