Gwen

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Gwen is a fine-dining restaurant and European-style butcher shop in Los Angeles created by chef Curtis Stone and his brother Luke Stone, specializing in wood-fired tasting menus and premium meats.

Los Angeles, CA

About Gwen

Gwen is a high-end restaurant and European-style butcher shop located in Hollywood, Los Angeles, founded by celebrity chef Curtis Stone and his brother Luke Stone. The establishment combines a whole-animal butcher program with a refined dining experience, featuring tasting menus, à la carte options, and an emphasis on wood-fired cooking and premium cuts of meat. The space is known for its dramatic open-fire kitchen, extensive wine list, and seasonal, ingredient-driven dishes.

A charge from “TST*GWEN LA” or “GWEN LA” on your card is typically associated with a meal at Gwen, purchases from their butcher shop, a bar tab, a pre-paid reservation or tasting menu, or a private dining/event charge. The “TST*” prefix indicates the Toast point-of-sale system, which processes their in-restaurant payments. You might see variations in the amount due to gratuity, shared checks, special event menus, or same-day adjustments (such as adding wine pairings or supplements).

If you have questions about a Gwen charge, start by checking your email for a reservation confirmation or receipt from Gwen or Toast, as many receipts are sent digitally. Compare the date and amount of the charge with the date you dined or picked up butcher items. To resolve discrepancies, contact Gwen directly via phone or the contact form on their website, providing the last four digits of your card, the transaction date, and the amount. They can re-send itemized receipts, correct overcharges, and address issues such as double charges, tip errors, or no-show/late-cancellation fees tied to reservations.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Gwen.

  1. TST*GWEN LA

Frequently Asked Questions

Why does my bank statement show a charge from “TST*GWEN LA” instead of just Gwen?

Gwen uses Toast as its point-of-sale system, so charges are often labeled as “TST*GWEN LA” on card statements. “TST*” refers to Toast, and “GWEN LA” is the restaurant and butcher shop in Los Angeles.

What types of charges might I see from Gwen and what amounts are common?

Common charges include full dinner tasting menus, à la carte dining, bar tabs, and purchases from the butcher shop. Amounts can vary widely, but fine-dining tasting menus, wine pairings, and premium cuts of meat can lead to higher-ticket transactions compared to casual restaurants.

Can Gwen place a temporary authorization hold on my card?

Yes. Gwen may place an authorization hold at the start of your visit to verify your card or when you secure a reservation that requires a card guarantee. Holds are typically released automatically within a few business days, though the final posted amount may differ once food, drinks, tax, and tip are finalized.

How do I get an itemized receipt for a Gwen charge?

If you opted for an emailed receipt at the restaurant, check your inbox (including spam folders) for a message from Gwen or Toast. If you did not receive one, contact Gwen directly via phone or the contact form on gwenla.com with the transaction date, time, and amount, and they can reissue an itemized receipt.

What is Gwen’s policy on refunds or correcting billing errors?

Gwen can typically correct clear billing errors such as duplicate charges, incorrect tip amounts, or wrong totals if you contact them promptly with proof of the issue. Refunds for no-show or late-cancellation fees, as well as special event deposits, are handled case by case according to their reservation and event policies.

How do I dispute a no-show or late-cancellation fee from Gwen?

First, review your original reservation confirmation, which usually outlines the cancellation policy and any associated fees. If you believe the fee was charged in error—such as if you modified or cancelled in time—contact Gwen directly with your reservation details so they can review logs and determine whether an adjustment or refund is appropriate.

How can I contact Gwen about a charge on my card?

Visit gwenla.com to find their current phone number and contact form. Provide your name, the last four digits of your card, the date and approximate time of the charge, and the billed amount so staff can locate the transaction and assist you quickly.

Why is my Gwen charge higher than the amount I originally signed for?

The final posted amount may differ if you added a tip after the initial authorization, if there were last-minute additions (such as extra drinks or supplements), or if a service charge or tax was included. Compare your signed check or emailed receipt with the statement amount, and contact Gwen if you believe there is a discrepancy.

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