Hexblu

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Hexblu is a VPN service provider offering subscription-based virtual private network access for multiple devices.

Delaware, United States
hexblu.com

About Hexblu

Hexblu is an online virtual private network (VPN) service that provides encrypted internet connections and privacy tools for individual users. Through its website, hexblu.com, the company sells VPN access in several membership tiers, covering different numbers of devices and billing periods. The service routes your traffic through Hexblu’s servers to help protect your privacy, mask your IP address, and secure your connection on public or untrusted networks. ([hexblu.com](https://hexblu.com/terms.php))

A charge described on your statement as something like “021Net Ent*hexblu” is typically the billing descriptor for a Hexblu VPN subscription or day pass, with “021Net Ent” likely reflecting a payment processor and "hexblu" identifying the actual service. Hexblu’s terms list multiple packages such as Daily, Basic, Complete, Pro, and Max plans, with prices like $2.00 for a 24‑hour day pass and recurring monthly amounts (for example, $17.96, $19.89, $27.96, and $34.89), and they explicitly state that “hexblu will appear on your billing statement.” ([hexblu.com](https://hexblu.com/terms.php)) These charges may be one‑time or set up as automatic recurring billing until you cancel.

If you don’t recognize a Hexblu charge, first check whether you or anyone in your household recently signed up for a VPN service, free trial, or privacy tool using your card or email address. You can look for a welcome or receipt email from Hexblu and log into your account on hexblu.com using that email. To cancel or dispute unwanted charges, Hexblu provides an online cancellation form and customer support by phone and email; they also advertise a 30‑day money‑back guarantee under certain conditions, with refunds processed back to the original payment method. ([hexblu.com](https://hexblu.com/cancel.php?utm_source=openai)) If you cannot locate an account but continue to see charges, contact Hexblu support with your transaction details, and if necessary follow up with your bank or card issuer to dispute the transaction as unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hexblu.

  1. 021Net Ent*hexblu

Frequently Asked Questions

Why does my card statement show “021Net Ent*hexblu” or “hexblu” as the merchant?

Hexblu’s terms explain that “hexblu will appear on your billing statement” for its VPN memberships. In some cases, a payment processor or gateway name such as “021Net Ent” may appear before the service name, producing a descriptor like “021Net Ent*hexblu.” This indicates a charge for a Hexblu VPN plan or day pass rather than a separate company. ([hexblu.com](https://hexblu.com/terms.php))

What types of plans or amounts does Hexblu typically charge?

Hexblu offers several membership tiers, including a Daily plan (around $2.00 for 24 hours of access) and monthly plans such as Basic, Complete, Pro, and Max, with common recurring amounts in the neighborhood of $17.96, $19.89, $27.96, and $34.89 per month, depending on the number of devices supported. Your exact charge should match the plan and billing period you selected at sign‑up. ([hexblu.com](https://hexblu.com/terms.php))

How do I cancel my Hexblu VPN subscription so future charges stop?

To cancel, go to hexblu.com and use the “Cancel Subscription” page, where you can submit the email address or order number you used at sign‑up. Once submitted, Hexblu will cancel your account and stop future recurring billing; you should receive an email confirmation of the cancellation. If you have trouble with the form, you can also contact support at support@hexblu.com or call their support number. ([hexblu.com](https://hexblu.com/cancel.php?utm_source=openai))

Can I get a refund for a Hexblu charge I don’t want or recognize?

According to Hexblu’s refund policy, you can request a refund within 30 days from receipt of service under their money‑back guarantee, though they do not typically refund unused portions of an already‑started renewal period. Refunds are issued back to the same payment method and may take 7–14 days to appear, depending on your bank. If you believe a charge is unauthorized and Hexblu will not help, you can also contact your card issuer to dispute the transaction. ([hexblu.com](https://hexblu.com/terms.php))

How can I verify whether I actually have a Hexblu account linked to this charge?

Search your email inbox (including spam folders) for messages from hexblu.com, such as welcome emails, receipts, or billing notices. Try logging into hexblu.com using any email addresses you or family members may have used. If you still cannot find an account, contact Hexblu support with your full name, card’s last four digits, and the date and amount of the charge so they can look up the transaction. ([hexblu.com](https://hexblu.com/terms.php))

Does Hexblu use automatic recurring billing?

Yes. Hexblu’s terms state that for subscription plans, your card or other payment method will be charged automatically at the end of each billing cycle to renew your membership, unless you cancel before the current period ends. This means you may see a Hexblu or “021Net Ent*hexblu” charge on a recurring monthly schedule until you turn off auto‑renewal. ([hexblu.com](https://hexblu.com/terms.php))

What should I do if I see multiple or duplicate Hexblu charges in the same period?

First, log into your Hexblu account and review your billing history to see if you created more than one subscription or changed plans. If you suspect a duplicate or erroneous charge, contact Hexblu’s customer service via support@hexblu.com or their support phone number and provide the transaction dates and amounts; they can verify whether multiple subscriptions exist and, if appropriate, reverse a duplicate. If the issue isn’t resolved, you can escalate through your bank. ([hexblu.com](https://hexblu.com/terms.php))

How do I reach Hexblu customer support about a billing issue?

You can reach Hexblu support by emailing support@hexblu.com or calling their listed support phone number (shown on their Contact Us and Cancel Subscription pages). Provide your email address, order number (if known), and the exact amount and date of the charge so they can quickly locate your account and help with cancellations, refunds, or other billing questions. ([hexblu.com](https://hexblu.com/terms.php))

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