Hey You

Delivery90% confidence

Hey You is an Australian mobile ordering platform that lets customers pre-order and pre-pay for coffee and food from participating cafés and restaurants, primarily for pickup. It streamlines ordering, payments, and customer loyalty for hospitality venues.

Sydney, New South Wales, Australia
heyyou.com.au

About Hey You

Hey You is an Australian mobile ordering and payment platform that lets you pre-order and pre-pay for coffee, drinks, and food from participating cafés and restaurants. Available across many major Australian cities, the Hey You app is designed for quick pickup orders and loyalty rewards, letting you skip the queue, save favourite orders, and earn perks at your regular venues. The company is based in Sydney, New South Wales, and processes card payments securely through the app on behalf of partner hospitality venues.

A charge from “HEY YOU”, “HEY YOU APP”, or similar descriptors on your bank or card statement typically relates to food or drink you ordered via the Hey You mobile app. Most transactions are one‑off purchases matching the value of your café or restaurant order, though you might also see multiple smaller charges if you placed several orders in a day. In some cases you may notice a small temporary authorization hold when you first add or update a card, or when an order is adjusted (for example, if items are unavailable and the venue changes the total before final settlement).

If you’re unsure about a Hey You charge, start by opening the Hey You app and checking the “Orders” or “History” section, where you can review past orders, dates, and amounts that should match your statement. Make sure to also look at recent orders placed by family members if you share an account or card. If something still doesn’t look right, you can contact Hey You through the in‑app Help/Support section or via their website at heyyou.com.au, providing the transaction date, amount, and the last four digits of the card used. For issues like incorrect amounts, duplicate charges, or cancellations, Hey You support will usually liaise with the venue and either adjust the payment or process a refund back to your original payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hey You.

  1. HEY YOU ORDER AHEAD +61485866006 AU

Frequently Asked Questions

Why am I seeing a charge from HEY YOU or HEY YOU APP on my statement?

This charge is usually for a coffee, drink, or food order you placed through the Hey You mobile app at a participating café or restaurant. The amount should match the value of a recent pickup order, including any extras or surcharges. Check your order history in the Hey You app to confirm the venue, date, and total that corresponds to the charge.

Does Hey You charge a subscription fee or monthly membership?

No, Hey You does not operate on a subscription or membership model for customers. You are only charged when you place an order through the app, and each transaction will appear on your statement as a separate charge. If you see multiple Hey You charges on the same day, they typically correspond to multiple orders (for example, morning coffee and a later lunch).

Why does the Hey You amount not exactly match the menu price I remember?

The final amount can differ slightly from a listed menu price due to extras (like extra shots, alternative milk, or add‑ons), surcharges (such as public holiday or weekend surcharges some venues apply), or order modifications. It may also reflect a discount or promo code that reduced the total. You can see the full itemized breakdown for each order in the app under your past orders or receipts.

Can Hey You place small temporary or pending charges on my card?

Yes, when you first add or update a payment card, Hey You—or its payment processor—may place a small temporary authorization (often just a few dollars or less) to verify the card. This is not a final charge and will usually disappear or be reversed within a few business days. You may also see a pending amount that later adjusts if the venue changes or partially refunds your order before settlement.

How do I get a refund for a Hey You order that was wrong, cancelled, or not received?

Start by checking your order in the Hey You app and, if possible, speak directly with the venue to resolve issues like missing items or incorrect preparation. If the venue cannot help or the order was never fulfilled, use the in‑app Help/Support option or contact Hey You via their website with your order ID, date, venue name, and the amount charged. Hey You support will review the case and, if approved, process a refund back to your original payment method; timing for the credit to appear depends on your bank.

How can I contact Hey You about a charge I don’t recognize?

Open the Hey You app and go to the Help or Support section, where you can submit a request directly from the account that was charged. If you don’t have access to the app but know a family member uses it, ask them to check their order history for the date and amount in question. You can also visit heyyou.com.au and look for their support or contact page to reach the customer service team, providing your name, email, transaction date and amount, and the last four digits of the card.

Why do I see two similar Hey You charges around the same time?

This can happen if you placed two separate orders close together (for example, for multiple people or at two venues), or if an initial pending authorization and the final settled amount both appear temporarily in your banking app. In rare cases of technical error or duplicate submission, two orders may be processed instead of one. Check your order history in the Hey You app; if you see only one confirmed order but two charges on your bank statement, contact Hey You support with screenshots so they can investigate and arrange a correction or refund if needed.

How do I change or remove my payment method to avoid future Hey You charges?

In the Hey You app, go to your account or profile settings, then to the payment or wallet section to update or remove saved cards. Deleting a card will prevent new orders being charged to it, but it will not reverse past transactions. If you wish to stop others using your account (for example, family members with access to your device), log out of the app and consider changing your account password or limiting device access.

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