Hi-Vis Group

Other95% confidence

Hi-Vis Group is an Australian manufacturer and supplier of signage, safety signs, LED signs, and visual communication products serving government, mining, transport and commercial clients nationwide.

Carrington, New South Wales, Australia
hivis.com

About Hi-Vis Group

Hi-Vis Group is an Australian manufacturer and supplier of safety signage and visual communication products based in Carrington, New South Wales. They design, manufacture, and install a wide range of products including road and traffic signs, mining and construction safety signs, LED variable message and speed signs, workplace safety boards, custom printed signage, and large-format branded graphics. Hi-Vis Group primarily serves government agencies, mining and resources companies, transport and logistics operators, and commercial and industrial clients across Australia, offering both standard-compliant safety products and fully custom solutions.

A Hi-Vis Group charge on your bank or card statement usually relates to the purchase of signage or visual communication products, either via a phone order, email order, online enquiry converted to an order, or an account/invoice payment that was settled by card. Charges may be for one-off custom or stock sign orders, large project deliveries, periodic supply of safety signage, or deposits/progress payments on major installations. In some cases, you might see a temporary “pending” or pre-authorisation charge if your card details were used to secure an order or booking, which is normally adjusted to the final invoice total once processed.

If you’re unsure about a Hi-Vis Group charge, start by checking recent email quotes, invoices, and purchase orders from Hi-Vis, as well as any internal orders placed by your procurement, safety, or facilities teams. You can also log in to, or create, your customer account via hivis.com to review order history where applicable, or contact their customer service team using the details on the “Contact” page of hivis.com, quoting the amount and date of the charge and any invoice or order numbers you can find. Common billing issues—such as duplicate payments, incorrect card used, or confusion between a deposit and final payment—are usually resolved by providing a copy of your statement and any related Hi-Vis documentation so they can cross-check and issue a corrected invoice or refund if required.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hi-Vis Group.

  1. HI VIS GROUP CARRINGTON AUS

Frequently Asked Questions

Why did Hi-Vis Group charge my card when we usually pay by invoice or account terms?

Many business customers with trading accounts still choose to pay some invoices by credit or debit card, especially for urgent or one-off orders. If you see a Hi-Vis Group card charge, it typically corresponds to an invoice your team authorised and then settled by card over the phone or via a payment link. Check with your accounts payable, procurement, or site manager for recent Hi-Vis invoices that may have been paid this way.

What types of purchases typically result in a Hi-Vis Group charge and what amounts are common?

Hi-Vis Group charges can range from small orders for individual safety signs to larger invoices for bulk signage, custom manufactured signs, LED message boards, or full project installations. Smaller safety sign orders might be in the low hundreds of dollars, whereas major projects or electronic signage systems can run into the thousands. The exact amount will match a formal quote or invoice provided to your organisation before payment was taken.

Does Hi-Vis Group offer subscriptions or recurring billing for signage or services?

Hi-Vis Group generally operates on a project or order basis rather than consumer-style subscriptions. However, some corporate or government clients may have ongoing supply arrangements, maintenance programs for LED/traffic signs, or scheduled replenishment of safety signage that can generate recurring or periodic charges. If you see regular Hi-Vis Group payments, check whether your organisation has a standing order, contract, or service agreement in place.

How can I cancel or change a Hi-Vis Group order to avoid further charges?

To cancel or amend an order, contact Hi-Vis Group as soon as possible using the phone number or email listed on your quote or on the Contact page at hivis.com. Because many products are custom-made or manufactured to order, cancellation policies may depend on how far production has progressed. Have your quote, order, or invoice number ready so they can confirm the status and advise on any cancellation fees or change options.

How do I request a refund or dispute a Hi-Vis Group charge?

Start by contacting Hi-Vis Group directly, referencing the date, exact amount, and the last four digits of the card that was charged, along with any invoice or purchase order numbers. They can confirm what was billed, check for duplicate payments, and, if an error is found, process a refund or credit note according to their trading and refund policies. If the charge cannot be identified internally and you suspect fraud, notify your bank or card issuer to initiate a dispute while Hi-Vis investigates.

Why do I see a pending or temporary Hi-Vis Group charge on my statement?

A pending or temporary charge can occur if Hi-Vis Group has pre-authorised your card to secure an order, booking, or deposit before final invoicing. This pre-authorisation is usually adjusted to match the final invoice amount once the order is confirmed and processed. If the order was cancelled or changed, the hold should automatically drop off within a few business days, depending on your bank’s policies.

How can I verify which order or site a Hi-Vis Group charge relates to within my organisation?

Match the charge amount and date against Hi-Vis quotes, order confirmations, and invoices sent to your organisation—these are often sent to procurement, safety, or project managers rather than finance directly. If you still can’t identify it, contact Hi-Vis Group with your company name, ABN (if applicable), and the transaction details; they can search their system by customer account, date, and amount to locate the job, site, or project. This is especially helpful for organisations with multiple branches or project locations.

How can I contact Hi-Vis Group about a charge on my statement?

Visit hivis.com and use the Contact page to find their main phone number, email address, and enquiry form, or refer to the contact details shown on your Hi-Vis quote or invoice. When you reach out, include your business name, the transaction date, amount, and any reference shown on your bank statement, such as “HIVIS GROUP” or invoice numbers. Providing a screenshot or PDF of the statement line (with sensitive card details hidden) can help them quickly trace and explain the charge.

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