Question 1

Why do I see a charge from HIATUS or HIATUS KEW on my bank statement?

Accepted Answer

This charge generally comes from a purchase at Hiatus in Kew, such as brunch, lunch, dinner, coffee, takeaway food or drinks at the bar. It may also reflect your share of a split bill, a tab you opened and closed at the bar, or a group booking where your card was used to secure or settle the payment. Check if you recently visited Kew or attended a meal or drinks outing where someone else handled the receipt.

Question 2

What are typical charge amounts I might see from Hiatus?

Accepted Answer

Common individual charges for Hiatus might range from around AUD $5–$15 for a single coffee and pastry, $20–$40 per person for brunch or lunch with drinks, and $40–$80+ per person for dinner and cocktails, depending on what was ordered. Larger transactions can appear if you paid for a whole table, a group function, or an open bar tab. Public holiday surcharges or card surcharges, if applicable, are usually a small percentage added to the final bill and included in the single total you see on your statement.

Question 3

Why is the Hiatus charge higher than the amount I recall spending?

Accepted Answer

The final amount can be higher than you remember if you added a tip at the EFTPOS terminal, paid for multiple people, or included extras like takeaway items or additional drinks. Some venues also apply a small surcharge on public holidays or for certain card types; if Hiatus does this on the day you visited, it will be rolled into the final total. If something still seems off, contact the venue with the exact date, time and amount so they can check the transaction record.

Question 4

Can Hiatus place an authorization hold or temporary pending charge on my card?

Accepted Answer

In most everyday visits, Hiatus will simply process a standard sale when you pay the bill. However, if you opened a bar tab, left a card behind the bar, or used certain digital wallets or bank cards, your bank may show a temporary pre-authorisation or a slightly different ‘pending’ amount before it settles to the final total. These holds should automatically update or drop off within a few business days; if a pending amount does not clear, contact your bank or card issuer.

Question 5

How can I get a receipt or tax invoice for my Hiatus transaction?

Accepted Answer

If you dined in or ordered takeaway, you may have been given a printed receipt at the time of payment—check any physical receipts or photos you took. If you need a new copy, contact Hiatus via the details on hiatus.life or call the venue and provide the transaction date, approximate time, amount and last four digits of your card so they can search their EFTPOS records and issue a receipt or tax invoice. Visiting the venue in person with your card and statement can also help staff locate the payment quickly.

Question 6

How do I dispute an incorrect or duplicate charge from Hiatus?

Accepted Answer

Start by contacting Hiatus directly as soon as you notice the issue and provide details such as the transaction date, amount, and any receipts you have. The venue can review their point‑of‑sale and EFTPOS logs to check for duplicate payments, keying errors or incorrect tips, and may issue a reversal or refund if a mistake is confirmed. If you cannot resolve it with the restaurant, contact your bank or card issuer to lodge a formal dispute or chargeback request.

Question 7

Can I get a refund from Hiatus if I was charged in error or was double‑charged?

Accepted Answer

If Hiatus confirms that you were overcharged or charged twice for the same bill, they can usually process a refund back to the same card used for the original transaction. Refunds may take a few business days to appear in your account depending on your bank. Always keep any receipts or bank screenshots showing the duplicate or incorrect charge, as these will help both the venue and your bank investigate.

Question 8

How can I contact Hiatus about a charge I don’t recognise?

Accepted Answer

Go to hiatus.life to find the venue’s current phone number, email address and opening hours, then reach out with your query. When you contact them, have your statement handy and be ready to share the date of the transaction, the exact amount, and the name that appears on your bank or card statement. You can also visit the restaurant in person during operating hours if you are local to Kew, which can sometimes speed up resolving billing questions.

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