Hospitable.com

Software95% confidence

Hospitable.com is a vacation rental property management platform that helps short‑term rental hosts and property managers automate guest communication, reservations, payments, and operations across channels like Airbnb, Vrbo, and Booking.com.

San Francisco, California, United States
hospitable.com

About Hospitable.com

Hospitable.com is a software platform built for short‑term and vacation rental hosts and property managers. Originally launched as an automation tool for Airbnb hosts, it has evolved into a full property management system (PMS) with features such as AI‑assisted guest messaging, unified inbox, channel management, dynamic pricing, direct booking sites with built‑in payments, smart‑device integrations, and team coordination tools. It is used by tens of thousands of hosts worldwide to streamline operations, prevent double bookings, and increase revenue across multiple booking channels.

A charge from “Hospitable” or “Hospitable.com” may appear on a statement in several scenarios. For hosts and property managers, it typically reflects their monthly or annual subscription fees, plus any add‑on charges based on active properties or usage as defined in Hospitable’s pricing plans. For guests, Hospitable can process reservation payments or security deposits on behalf of hosts for direct bookings and some Vrbo reservations, so the descriptor may show Hospitable instead of the marketplace where they first found the property, sometimes alongside a booking or reservation reference code in the description.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

If you have questions about a charge, the best first step is to log into your Hospitable account (if you are a host) or review your booking confirmation emails (if you are a guest) to match the amount, dates, and property to the transaction on your card. Hosts can see invoices and subscription details in the Billing section of their Hospitable dashboard, and guests can usually verify the reservation code shown in the statement descriptor against their confirmation. If something doesn’t match or looks unauthorized, you can contact Hospitable support through their help center or in‑app support, and, if needed, follow up with your bank or card issuer while providing any reservation IDs or invoice numbers related to the charge.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hospitable.com.

  1. Hospitable HMYMH5P3HM

Frequently Asked Questions

Why do I see a charge from Hospitable.com instead of Airbnb or Vrbo on my card statement?

Some hosts use Hospitable to manage reservations and process payments on their behalf. For certain direct bookings and some Vrbo reservations, Hospitable acts as the payment processor, so your statement may show “Hospitable” or “Hospitable.com” along with a booking or reservation reference even though you originally booked through another platform.([help.hospitable.com](https://help.hospitable.com/en/articles/14365699-vrbo-guest-payments-processed-by-hospitable?utm_source=openai))

What kinds of subscription charges can hosts expect from Hospitable.com?

Hospitable bills hosts based on a base subscription plan plus add‑ons for active properties. Paid plans include a set number of active properties; additional properties beyond that are billed per property, and some features like dynamic pricing or certain smart‑device integrations may incur extra usage‑based fees. Charges typically post at the end of each billing cycle according to the plan selected.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

How can I cancel or pause my Hospitable subscription to stop future charges?

Hosts can manage their subscription by going to Settings → Plans & billing inside Hospitable. From there, you can cancel your paid plan, pause your subscription if you’re on eligible plans, or downgrade to the Essentials (free) plan. Canceling or pausing is the only way to stop ongoing base subscription charges; simply muting or disconnecting properties does not stop billing.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

How do I get a refund for a Hospitable subscription or booking charge?

For subscription fees, hosts should review Hospitable’s refund policy in the Billing section of the help center, then contact support via the in‑app chat or help portal to request a refund if they believe there has been an error or duplicate charge. For guest booking charges, refunds are usually governed by the host’s cancellation policy and the booking channel’s rules; the guest should first contact the host or booking platform, and if payment was processed by Hospitable, support can confirm the payment status and any refunds issued.([help.hospitable.com](https://help.hospitable.com/en/collections/9573374-manage-your-subscription-billing?utm_source=openai))

Where can I see invoices and breakdowns of my Hospitable.com charges as a host?

Hosts can view and download their subscription invoices, see which properties were billed as active, and review add‑on charges in the Plans & billing area of their Hospitable dashboard. The help center includes step‑by‑step articles on viewing invoices and understanding active‑property billing so you can match each card charge to a specific invoice and billing period.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

Can Hospitable place temporary holds or security deposit charges on my card?

Yes. If your host is using Hospitable’s security deposit or direct‑booking features, Hospitable may place a temporary authorization hold or charge related to a security deposit. These deposits are managed and, when appropriate, automatically released or refunded according to the host’s settings and policies, which should be outlined in the rental agreement and listing details.([help.hospitable.com](https://help.hospitable.com/en/articles/11383887-hospitable-security-deposits-overview?utm_source=openai))

What should I do if I don’t recognize a Hospitable charge on my bank statement?

First, search your email for recent booking confirmations or receipts that reference Hospitable, your vacation rental, or Vrbo/Airbnb stays around the charge date. Compare the amount, dates, and any reservation code in the descriptor with those documents. If you still can’t identify it, contact Hospitable support through their help center with the last four digits of the card, charge amount, date, and descriptor details so they can look it up; if it appears fraudulent, also notify your bank or card issuer to dispute the transaction.([help.hospitable.com](https://help.hospitable.com/en/articles/14365699-vrbo-guest-payments-processed-by-hospitable?utm_source=openai))

Does Hospitable.com charge in my local currency, and can my bank add extra fees?

Hospitable charges in supported currencies based on your account settings, but if your local currency is not supported, your bank or card provider may convert the payment and add its own foreign transaction or currency conversion fees. These additional fees are set by your bank, not Hospitable, and may appear as separate line items on your statement.([help.hospitable.com](https://help.hospitable.com/en/articles/4596748-hospitable-pricing-subscription-costs?utm_source=openai))

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