Hotjar

Software95% confidence

Hotjar is a behavior analytics and user feedback platform that provides tools like heatmaps, session recordings, and surveys to help website and product teams understand and improve user experience.

St. Julian's, Malta
hotjar.com
Owned by Contentsquare

About Hotjar

Hotjar is a behavior analytics and user feedback platform used by website owners, product teams, and marketers to understand how visitors interact with their sites and apps. Based in St. Julian's, Malta, Hotjar offers tools such as heatmaps, session recordings, funnels, form analysis, and on-site surveys to reveal where users click, scroll, and get stuck. It is commonly used by e‑commerce stores, SaaS companies, and agencies to improve conversion rates, fix UX issues, and gather qualitative feedback at scale.

A Hotjar charge typically appears on a bank or card statement when an individual or company pays for one of Hotjar’s paid plans or add-ons. Common scenarios include upgrading from the free plan to a paid subscription, renewing a monthly or annual plan, adding more traffic capacity, or switching to a higher tier. Charges may also appear as part of a trial that converted to a paid plan if it wasn’t cancelled before the end of the trial period. In some cases, you might see a small temporary authorization or verification hold when you first add or update a payment card.

To verify the charge, first check whether you (or your company, web agency, or colleagues) use Hotjar on a website you manage by logging into your account at hotjar.com and reviewing the Billing or Subscriptions area. Look for email receipts from Hotjar in the inbox associated with your website tools or business accounts, and compare the billed amount and date. If you still don’t recognize the charge, contact Hotjar via their Help Center at help.hotjar.com or through the in‑app support widget while logged in, and provide the last 4 digits of the card, currency, date, and exact charge description on your statement so their team can locate and explain or resolve the transaction.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hotjar.

  1. HOTJAR \5th Floor Dragonara Road \PACEVI
  2. HOTJAR \Apt 3 Block A Swieqi Res Complex
  3. Hotjar Paceville St MLT
  4. WWW.HOTJAR.COM 356855464678 MT

Frequently Asked Questions

What types of Hotjar subscriptions could be causing this charge on my card?

Hotjar offers several subscription tiers, including a free Basic plan and paid plans such as Plus, Business, and Scale. Paid plans are typically billed based on your monthly session or pageview volume and whether you selected monthly or annual billing. If you upgraded from the free plan, increased your traffic limits, or moved to a higher tier, you’ll see recurring charges from Hotjar on your statement at your chosen billing interval.

What are typical Hotjar billing amounts I might see on my bank statement?

Common Hotjar charges for small to medium sites are often in ranges like approximately $39–$50 per month for Plus and from around $99 per month and up for Business, depending on traffic limits and region. Larger organizations on Business or Scale plans can see higher monthly or annual invoices that scale with volume. The exact price is shown in your Hotjar Billing page and in the invoice emailed to the account owner at the time of renewal or purchase.

How can I cancel or pause my Hotjar subscription so I stop getting charged?

To cancel, log into your Hotjar account at hotjar.com, go to the Settings or Organization settings area, and open the Billing or Subscriptions section. From there, you can downgrade to the free Basic plan or cancel your paid subscription; your tools will typically stay active until the end of the current billing period, after which no new charges are made. If you manage multiple organizations or sites, make sure you’re canceling the correct one, as each can have its own subscription.

Why did I get charged by Hotjar after a free trial or after I thought I downgraded?

If you started a Hotjar trial and added a payment method, the plan usually converts to a paid subscription at the end of the trial unless you downgrade to the free plan or cancel before the renewal date. Similarly, if you scheduled a downgrade but it’s set to take effect at the end of your current billing cycle, you may still see one last renewal if the change wasn’t completed in time. Check your Billing page in Hotjar for your exact renewal date and status of any downgrade or cancellation request.

How do I request a refund for a Hotjar charge I don’t recognize or no longer need?

If you believe you were billed in error, sign into your Hotjar account and review the Billing section to confirm which plan and period were charged. Then contact Hotjar support through help.hotjar.com or the in‑app support widget, and include the invoice number (if available), the email associated with the account, and the charge details from your statement. Refund eligibility depends on their current refund policy, the time elapsed since billing, and whether the subscription was used during the billed period, but they will review and advise case by case.

Why do I see a small or pending Hotjar charge (like $0 or $1) that later disappears?

Hotjar or its payment processor may place a small temporary authorization hold on your card when you add or update a payment method to verify that the card is valid. These test authorizations often appear as very small or even zero-dollar pending charges and are automatically reversed within a few business days. They are not actual subscription fees and should not settle as real transactions on your account.

How can I confirm which Hotjar account or website a specific charge is linked to?

Log in to hotjar.com with any email addresses you or your business commonly use, then open the Billing section for each organization to see recent invoices and card details (last 4 digits). Match the invoice date, amount, and currency with the charge on your bank statement. If you manage multiple brands or client sites, check each organization; if you still cannot locate the charge, contact Hotjar support with the statement descriptor, date, amount, and last 4 digits of the card so they can trace it.

How do I contact Hotjar about a billing issue or unrecognized charge?

The fastest way is through Hotjar’s Help Center at help.hotjar.com, where you can access the support form or log in to use in‑app support if you have an account. When you reach out, provide the email address you think is linked to the account, the exact amount and currency of the charge, the date, and any descriptor text from your statement (for example, HOTJAR or HOTJAR*SUBSCRIPTION). This information helps their billing team quickly locate your subscription or payment and clarify or resolve the issue.

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