House

Home & Garden65% confidence

House is an Australian specialty homewares and kitchenware retailer and e-commerce store offering cookware, tableware, appliances, and home accessories.

Melbourne, Victoria, Australia
house.com.au
Owned by Global Retail Brands Australia Pty Ltd

About House

House is a large specialty homewares and kitchenware retailer based in Australia, operating both brick‑and‑mortar stores and an extensive online shop at house.com.au. It focuses on cookware, bakeware, knives, tableware, kitchen gadgets, small appliances, and broader homewares such as dining, décor, and related accessories. House is part of Global Retail Brands, one of Australia’s largest privately owned homewares groups, and positions itself as a destination for both everyday home cooks and serious food enthusiasts looking to outfit their kitchens and homes.([house.com.au](https://www.house.com.au/?utm_source=openai))

A charge showing as “SP HOUSE” or “sp house” on your card statement likely reflects a purchase made from House’s online store (processed via Shopify, hence the “SP”/Shopify prefix) or, less commonly, an in‑store purchase where the e-commerce gateway was used for payment. This could be a one‑time order for items like cookware, knives, dinnerware, or appliances, or an order placed during a promotion or clearance sale. Customers may also see charges related to shipping fees, discounted bundle offers, or purchases of gift cards or vouchers. In some cases, small temporary authorization holds may appear when a card is added or updated during checkout; these are usually reversed.

If you don’t recognize the charge, start by checking any order confirmation emails from House or your house.com.au account order history, looking for matching dates and amounts. Because this is likely processed through Shopify, your bank statement may show only a shortened descriptor like “SP HOUSE” without the full website. You can contact House customer service via the contact details on house.com.au, providing the transaction date, amount, and the last four digits of your card so they can locate the order. If you still can’t match the transaction, check with family members who may share the card, and as a last resort, dispute the charge with your card issuer, who can investigate and block further unauthorized transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to House.

  1. sp house

Frequently Asked Questions

Why does my card statement show a charge from “SP HOUSE” or “sp house”?

A charge labeled “SP HOUSE” most likely comes from a purchase at House’s online store, house.com.au, where payments are processed through Shopify (the “SP” prefix). The descriptor is a shortened form of the merchant name used by the payment gateway.

What types of purchases typically result in a House (house.com.au) charge?

Most House charges are one‑time purchases of homewares and kitchenware—such as pots and pans, knife sets, dinnerware, appliances, storage, or décor—made either online at house.com.au or in a physical House store. The amount should match the order total including any shipping and discounts.

Does House offer subscriptions or recurring billing that could explain repeated charges?

House primarily operates on one‑off retail purchases rather than subscriptions. If you see recurring charges with “SP HOUSE,” it is more likely that multiple separate orders were placed over time, or that someone in your household is making repeat purchases. Review your order history on house.com.au or check confirmation emails to verify.

How can I get a copy of my receipt or invoice for a House transaction?

For online purchases, log into your house.com.au account and check the ‘Orders’ or ‘My Orders’ section to download invoices or view order details. If you checked out as a guest, search your email (including spam/junk folders) for messages from House or house.com.au around the transaction date. For in‑store purchases, you may need to contact the specific store or House customer service with the date, amount, and last four digits of your card.

How do I request a refund or return for an order from House?

House has standard return and refund policies for most items purchased online or in store. For online orders, start by visiting house.com.au and checking their Returns or Help section, then follow the instructions to initiate a return—typically this involves packaging the item and using a provided return label or taking it to a store. If you have questions about eligibility or timing, contact House customer service with your order number.

Could the House charge be a temporary authorization hold?

In some cases, a small or odd‑amount “SP HOUSE” transaction may be a temporary authorization hold placed when your payment card is verified during checkout. These holds are usually reversed automatically within a few business days and do not settle as final charges. If a pending amount posts and you didn’t complete a purchase, contact House and your card issuer.

How can I contact House about a charge I don’t recognize?

Go to house.com.au and navigate to the Contact or Customer Service page, where you’ll find email and/or phone contact details. Provide your name, the last four digits of your card, the transaction date, amount, and any order numbers or screenshots from your statement so they can investigate quickly.

What should I do if I suspect the House charge is fraudulent?

First, confirm that no one in your household made a purchase from House or house.com.au using your card. If no one recognizes the transaction and you cannot locate a matching order or receipt, contact your card issuer immediately to report possible fraud, request a card replacement, and dispute the transaction. You may also inform House’s customer service so they can look for and cancel any fraudulent orders linked to your card details.

This merchant is in the Home & Garden category

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